Job summary
The role of the Soft FM Manager is to proactivity oversee the soft facilities management on the Trust's behalf in collaboration with our PFI partners, ensuring consistency of service, and striving to exceed best practice standard within the healthcare industry.
Reporting to the Operations Manager with all Soft FM services delivered under the PFI contract, the post holder will be required to have a full time on-site presence in order to check and observe standards and processes are followed, providing a safe, compliant, and high-quality patient environment.
This includes areas such as security, cleaning, laundry, pest control, window cleaning, portering, uniform service, patient catering and control of offensive waste.
Many of these services are provided by our PFI contractors or collaborate with the Trust on the delivery of such services. Close monitoring and auditing of performance and maintain good relationships are essential.
Opportunity to develop knowledge within the role will be supported, however a strong background in Soft FM services is required, particularly in catering and knowledge of NHS cleaning standards, in line with Infection Control standards.
The post holder will be responsible for managing the on-site Patient Catering team consisting of up to 50 colleagues, plus a cleaning team within off-site staff accommodation.
Main duties of the job
Core duties
Manage and participate in the monitoring, auditing of PFI Soft FM provision, including cleaning, catering, portering, linen/laundry, pest control, security, and patient-facing support services. Be the point of contact for external organisations such as Environmental Health Authority.
Provide expert advice to senior management and clinical teams on soft services, compliance, and contract performance.
Work alongside the PFI providers to drive continuous improvement, patient satisfaction, and regulatory compliance.
The successful applicant will be required to ensure that all competencies and training required for the post are kept up to date.
Take part in the team On Call rota.
About us
Royal Papworth Hospital NHS Foundation Trust is the UK's leading heart and lung hospital, delivering care to more than 50,000 patients a year in its new state-of-the-art hospital in Cambridge. We perform the most heart and/or lung transplants in the UK and carried out the UK's first successful heart transplant in 1979. It also offers emergency heart attack treatment, sleep centre care and is one of just five centres nationally for those in severe respiratory failure.
Based on the Cambridge Biomedical Campus the largest centre of medical research and health science in Europe the Trust is at the heart of treatments of the future. Royal Papworth became the first hospital trust in the country to be rated outstanding in all five areas assessed by the Care Quality Commission - a rating it still holds today. The Trust holds its values of compassion, excellence & collaboration at its core, and all colleagues joining the team are expected to uphold these in their day-to-day roles & interactions. Royal Papworth is proud of its diverse workforce and encourages people to embrace their individuality.
The Trust values difference and welcomes all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy & maternity, race, religion & belief, sex and sexual orientation. Providing they meet the minimum post criteria, applicants with disabilities will be offered an interview.
For a street view tour: https://royalpapworth.nhs.uk/virtual-tour
Job description
Job responsibilities
On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please include how you will meet the Trust Values Compassion, Excellence and Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role.
Job description
Job responsibilities
On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please include how you will meet the Trust Values Compassion, Excellence and Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role.
Person Specification
Qualifications
Essential
- Level 3 Food hygiene certificate.
- Allergen Certification
- Knowledge of HTM07/01 (Waste Management)
- Degree level or equivalent, post graduate knowledge through training, experience.
- Experience of use of IT packages including Word, Excel and Powerpoint, and use of data to develop presentation material for training and information for reports and audits.
Desirable
- SIA registered
- Knowledge and experience managing Infection, Prevention and Control within an environment.
- Working within a hospital environment
- Experience with working with security teams and understanding security protocols
- IOSH Managing Safely or equivalent H&S qualification
Experience
Essential
- Significant experience in managing Soft FM services in a large, complex organisation
- Demonstrable interpersonal, leadership, and organisational skills
- Strong analytical, audit, and report-writing skills
- Ability to plan work effectively, manage priorities and work efficiently under pressure
- Specialist working knowledge in catering, allergens.
- Knowledge of National cleaning standards 2021
- Knowledge of National Standards for Health Care Food and Drink 2022.
- Ability to regularly negotiate on a practical level with PFI partners and senior clinical teams from an operational perspective
- Proven track record of application of Soft FM leadership or management skills and knowledge of legal framework in relation to compliance regarding Food Safety standards and NHS Cleaning standards.
- Ability to analyse complex problems independently including audit requirements, information request responses including national returns, and support review of service improvement across all Soft FM services, making informed professional judgment recommendations.
Desirable
- Experience of delivering training sessions via presentation to small and medium groups, both in person and online.
- Knowledge of pest control legislation.
- Knowledge and experience of security for patients and staff.
- Food Safety / HACCP certification (Desirable)
- Proven track record of PFI or outsourced contract management
Additional Criteria
Essential
- Evidence ability to uphold the Trust's values Compassion, Excellence and Collaboration.
- Patient-centred approach and commitment to improving the healthcare environment
- Budget management and financial monitoring experience
Person Specification
Qualifications
Essential
- Level 3 Food hygiene certificate.
- Allergen Certification
- Knowledge of HTM07/01 (Waste Management)
- Degree level or equivalent, post graduate knowledge through training, experience.
- Experience of use of IT packages including Word, Excel and Powerpoint, and use of data to develop presentation material for training and information for reports and audits.
Desirable
- SIA registered
- Knowledge and experience managing Infection, Prevention and Control within an environment.
- Working within a hospital environment
- Experience with working with security teams and understanding security protocols
- IOSH Managing Safely or equivalent H&S qualification
Experience
Essential
- Significant experience in managing Soft FM services in a large, complex organisation
- Demonstrable interpersonal, leadership, and organisational skills
- Strong analytical, audit, and report-writing skills
- Ability to plan work effectively, manage priorities and work efficiently under pressure
- Specialist working knowledge in catering, allergens.
- Knowledge of National cleaning standards 2021
- Knowledge of National Standards for Health Care Food and Drink 2022.
- Ability to regularly negotiate on a practical level with PFI partners and senior clinical teams from an operational perspective
- Proven track record of application of Soft FM leadership or management skills and knowledge of legal framework in relation to compliance regarding Food Safety standards and NHS Cleaning standards.
- Ability to analyse complex problems independently including audit requirements, information request responses including national returns, and support review of service improvement across all Soft FM services, making informed professional judgment recommendations.
Desirable
- Experience of delivering training sessions via presentation to small and medium groups, both in person and online.
- Knowledge of pest control legislation.
- Knowledge and experience of security for patients and staff.
- Food Safety / HACCP certification (Desirable)
- Proven track record of PFI or outsourced contract management
Additional Criteria
Essential
- Evidence ability to uphold the Trust's values Compassion, Excellence and Collaboration.
- Patient-centred approach and commitment to improving the healthcare environment
- Budget management and financial monitoring experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
