Royal Papworth Hospital NHS Foundation Trust

Workforce System Officer (eRostering)

The closing date is 11 March 2026

Job summary

An exciting opportunity has arisen for a Senior eRostering Administrator and Trainer to join our eRostering team at Royal Papworth Hospital on a 1year fixed term contract. This is a part time role offering 13.5 hrs per week.

Come and join our dynamic Workforce Information and Systems Team. The team is in two parts - eRostering (Allocate Optima, SafeCare Live, BankStaff and Loop) and Workforce Information (ESR, Payroll, Reporting). The postholder will be part of our eRostering team.

Support the eRostering Systems Manager to ensure that eRostering users are trained to enable effective rostering in accordance with the Trust's eRostering and associated policies.

Development and delivery of training for Optima and SafeCare Live.

The role will also provide a range of project support functions to support the implementation and delivery of e-Rostering projects.

Provide effective customer focused support via our eRostering helpdesk.

eRostering is a fast-paced and ever-changing environment where your personal training and development is key.

The plays a vital role within our team. This role will enable us to support the continued development and embed eRostering across the Trust to benefit our staff and patients.

Main duties of the job

The main duties of this role is to manage and deliver training to our end users. In addition, the post holder will be involved in the day-to-day functions within the eRostering team, and will play a vital role in rostering based projects.

The post holder will be an experienced Allocate Optima user with practical experience in delivering training -- in person and remotely.

As a key member of a busy team working in a fast paced environment, the post holder will be required to exercise good organisation and problem solving skills.

Excellent people and communication skills are key when interacting not only with staff at all levels within the Trust but also those with a varying degree of eRostering systems knowledge.

To support implementation of new system features for Optima, SafeCare Live and Loop which will benefit our staff and Trust.

The role will be based between our office in Huntingdon (Kingfisher House) and working from home. In addition, there will be occasional travel to Royal Papworth Hospital on the prestigious Cambridge Biomedical Campus.

If you want to work with a team who strive for excellence and innovation, please refer to the Role Profile and Personal Specification for further information.

About us

Royal Papworth Hospital NHS Foundation Trust is the UK's leading heart and lung hospital, delivering care to more than 50,000 patients a year in its new state-of-the-art hospital in Cambridge. We perform the most heart and/or lung transplants in the UK and carried out the UK's first successful heart transplant in 1979. It also offers emergency heart attack treatment, sleep centre care and is one of just five centres nationally for those in severe respiratory failure.

Based on the Cambridge Biomedical Campus the largest centre of medical research and health science in Europe the Trust is at the heart of treatments of the future. Royal Papworth became the first hospital trust in the country to be rated outstanding in all five areas assessed by the Care Quality Commission - a rating it still holds today. The Trust holds its values of compassion, excellence & collaboration at its core, and all colleagues joining the team are expected to uphold these in their day-to-day roles & interactions. Royal Papworth is proud of its diverse workforce and encourages people to embrace their individuality.

The Trust values difference and welcomes all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy & maternity, race, religion & belief, sex and sexual orientation. Providing they meet the minimum post criteria, applicants with disabilities will be offered an interview.

For a street view tour: https://royalpapworth.nhs.uk/virtual-tour

Date posted

25 February 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 an hour

Contract

Fixed term

Duration

1 years

Working pattern

Part-time, Flexible working

Reference number

175-2526-WF1575

Job locations

Kingfisher House, Huntingdon

Kingfisher Way, Hinchingbrooke Business Park

Huntingdon

Cambridge

PE29 6FH

Royal Papworth Hospital

Papworth Road

Cambridge Bio Medical Campus

Cambridge

CB2 0AY

Job description

Job responsibilities

On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please include how you will meet the Trust Values Compassion, Excellence and Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role.

Job description

Job responsibilities

Person Specification

Qualifications

Essential

Qualification in Administration or Customer Service, or equivalent qualification or experience
Maths or English GCSE, or equivalent
Allocate Optima Administrator Training

Desirable

ESR knowledge

Experience

Essential

High degree of computer literacy
Experience of using Microsoft Office and other IT systems, with advanced Microsoft Excel skills
Previous experience working with Allocate eRostering software (Optima, SafeCare Live, Loop) at user and system administrator level.
Previous experience of implementing and managing projects
High degree of accuracy and attention to detail. Identify anomalies and report this as appropriate.
Excellent customer service and problem solving skills.
Approachable style and able to work with staff at all levels.
Ability to communicate effectively with staff at all levels and staff groups
Ability to organise and prioritise a range of duties and tasks, some of which may be complex and deliver to deadlines
Ability to prioritise work and balance conflicting demands on a daily basis.
Ability to work independently and effectively within a team
Able to sensitively yet assertively deal with resistance or conflict of interest.
Experience of collaborative working.
Ability to positively challenge and influence others to change working practices
Open to new ideas & service improvements.
Ability to identify system faults and liaise with software provider.
Ability to manage and provide system training to end users as required either standard delivery or bespoke.
Detailed understanding of the complexities of staffing and rostering within an NHS service
Ability to be flexible and adaptable at work in order to meet competing priorities whilst maintaining quality of work
Commitment to own personal development in line with system developments.

Additional Criteria

Essential

Evidence ability to uphold the Trust's values Compassion Excellence Collaboration.
Ability to treat all employees and other hospital information confidentially
Recognition of factors in maintaining own and others health, safety and security
Supportive of equality and values diversity

Person Specification

Qualifications

Essential

Qualification in Administration or Customer Service, or equivalent qualification or experience
Maths or English GCSE, or equivalent
Allocate Optima Administrator Training

Desirable

ESR knowledge

Experience

Essential

High degree of computer literacy
Experience of using Microsoft Office and other IT systems, with advanced Microsoft Excel skills
Previous experience working with Allocate eRostering software (Optima, SafeCare Live, Loop) at user and system administrator level.
Previous experience of implementing and managing projects
High degree of accuracy and attention to detail. Identify anomalies and report this as appropriate.
Excellent customer service and problem solving skills.
Approachable style and able to work with staff at all levels.
Ability to communicate effectively with staff at all levels and staff groups
Ability to organise and prioritise a range of duties and tasks, some of which may be complex and deliver to deadlines
Ability to prioritise work and balance conflicting demands on a daily basis.
Ability to work independently and effectively within a team
Able to sensitively yet assertively deal with resistance or conflict of interest.
Experience of collaborative working.
Ability to positively challenge and influence others to change working practices
Open to new ideas & service improvements.
Ability to identify system faults and liaise with software provider.
Ability to manage and provide system training to end users as required either standard delivery or bespoke.
Detailed understanding of the complexities of staffing and rostering within an NHS service
Ability to be flexible and adaptable at work in order to meet competing priorities whilst maintaining quality of work
Commitment to own personal development in line with system developments.

Additional Criteria

Essential

Evidence ability to uphold the Trust's values Compassion Excellence Collaboration.
Ability to treat all employees and other hospital information confidentially
Recognition of factors in maintaining own and others health, safety and security
Supportive of equality and values diversity

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal Papworth Hospital NHS Foundation Trust

Address

Kingfisher House, Huntingdon

Kingfisher Way, Hinchingbrooke Business Park

Huntingdon

Cambridge

PE29 6FH

Employer's website

https://royalpapworth.nhs.uk/working-here (Opens in a new tab)

Employer details

Employer name

Royal Papworth Hospital NHS Foundation Trust

Address

Kingfisher House, Huntingdon

Kingfisher Way, Hinchingbrooke Business Park

Huntingdon

Cambridge

PE29 6FH

Employer's website

https://royalpapworth.nhs.uk/working-here (Opens in a new tab)