Royal Papworth Hospital NHS Foundation Trust

Volunteer Services Co-ordinator

The closing date is 28 September 2025

Job summary

The Trust currently supports 70+ volunteers and has an active recruitment programme. This is a part time role, and you will be a member of our Patient Advice and Liaison Service (PALS) who have an onsite office and lead the overall volunteer service. You will be the operational lead for the volunteer service at the hospital.

As the Trust's ambassador for volunteering, you will develop collaborative working relationships with staff across the organisation to identify and translate new volunteer opportunities into successful outcomes which support the Trust values. You will oversee and manage the provision and delivery of efficient and effective volunteer services.

Main duties of the job

You will act as the nominated line manager for all volunteers and build on the continuous improvement of the team, ensuring volunteers are effectively supported to make a valued contribution towards our patient experience whilst in hospital. This will include undertaking all tasks in relation to the recruitment and management of volunteers, promoting the volunteer service both internally and externally.

You will work unsupervised and act independently to manage own workload, referring to line manager (when necessary), working to provide a positive experience by providing enriching volunteering opportunities and support for volunteers, who in turn provide support to our patients and their families.

The post is suitable for individuals with a proficient understanding of NHS volunteer services and with experience of a range of administrative processes, being able to prioritise, plan and organise own work and that of others. Experience of managing difficult situations using excellent interpersonal and communication skills with a clear ability to liaise, mediate and negotiate to a satisfactory resolution is essential.

This post is for 15 hours per week. A preferable working pattern would be Monday/ Tuesday 0800-1600 or 0830-1600, or 3 x 5-hour shifts - Monday/Tuesday/Friday.

About us

Royal Papworth Hospital NHS Foundation Trust is the UK's leading heart and lung hospital, delivering care to more than 50,000 patients a year in its new state-of-the-art hospital in Cambridge. We perform the most heart and/or lung transplants in the UK and carried out the UK's first successful heart transplant in 1979. It also offers emergency heart attack treatment, sleep centre care and is one of just five centres nationally for those in severe respiratory failure.

Based on the Cambridge Biomedical Campus the largest centre of medical research and health science in Europe the Trust is at the heart of treatments of the future. Royal Papworth became the first hospital trust in the country to be rated outstanding in all five areas assessed by the Care Quality Commission - a rating it still holds today. The Trust holds its values of compassion, excellence & collaboration at its core, and all colleagues joining the team are expected to uphold these in their day-to-day roles & interactions. Royal Papworth is proud of its diverse workforce and encourages people to embrace their individuality.

The Trust values difference and welcomes all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy & maternity, race, religion & belief, sex and sexual orientation. Providing they meet the minimum post criteria, applicants with disabilities will be offered an interview.

For a street view tour: https://royalpapworth.nhs.uk/virtual-tour

Date posted

08 September 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£31,049 to £37,796 a year

Contract

Permanent

Working pattern

Part-time

Reference number

175-2526-PA1418

Job locations

Royal Papworth Hospital

Papworth Road

Cambridge Bio Medical Campus

Cambridge

CB2 0AY

Job description

Job responsibilities

On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please include how you will meet the Trust Values Compassion, Excellence and Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role.

Job description

Job responsibilities

Person Specification

Qualifications

Essential

Educated to degree level or equivalent of attainment through further experience or training with a good level of volunteering experience.

Experience

Essential

Strong understanding of NHS Systems for the management of volunteer service
Strong knowledge and understanding of emerging NHS policy around employment and volunteering.
Knowledge of public sector voluntary service functions.
Understanding of the agenda of Equality, Diversity and Inclusion (discrimination and disadvantage in society and ways in which barriers might be overcome).
Experience of managing recruitment processes and Safer Recruitment.
Knowledge of risk management and risk assessment systems for volunteers
Experience of managing processes and or services in a busy environment where there are multiple tasks
Experience of a range of administrative process and able to prioritise, plan and organise own work and that of others
Experience of dealing with difficult situations and ways of resolving issues
Excellent organisational skills.
Able to analyse and present complex data.
Excellent interpersonal and communication skills with a clear ability to liaise, mediate and negotiate.
Ability to communicate with a range of people at different levels.
Able to maintain objectivity and independence.
Highly motivated and resourceful.
Use of IT packages, including databases, publishing and spreadsheets

Desirable

Direct experience of working with Volunteers within the NHS.
Project Management experience

Additional Criteria

Essential

Please provide evidence of your commitment to uphold the Trust's values: Compassion, Excellence, Collaboration

Person Specification

Qualifications

Essential

Educated to degree level or equivalent of attainment through further experience or training with a good level of volunteering experience.

Experience

Essential

Strong understanding of NHS Systems for the management of volunteer service
Strong knowledge and understanding of emerging NHS policy around employment and volunteering.
Knowledge of public sector voluntary service functions.
Understanding of the agenda of Equality, Diversity and Inclusion (discrimination and disadvantage in society and ways in which barriers might be overcome).
Experience of managing recruitment processes and Safer Recruitment.
Knowledge of risk management and risk assessment systems for volunteers
Experience of managing processes and or services in a busy environment where there are multiple tasks
Experience of a range of administrative process and able to prioritise, plan and organise own work and that of others
Experience of dealing with difficult situations and ways of resolving issues
Excellent organisational skills.
Able to analyse and present complex data.
Excellent interpersonal and communication skills with a clear ability to liaise, mediate and negotiate.
Ability to communicate with a range of people at different levels.
Able to maintain objectivity and independence.
Highly motivated and resourceful.
Use of IT packages, including databases, publishing and spreadsheets

Desirable

Direct experience of working with Volunteers within the NHS.
Project Management experience

Additional Criteria

Essential

Please provide evidence of your commitment to uphold the Trust's values: Compassion, Excellence, Collaboration

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal Papworth Hospital NHS Foundation Trust

Address

Royal Papworth Hospital

Papworth Road

Cambridge Bio Medical Campus

Cambridge

CB2 0AY

Employer's website

https://royalpapworth.nhs.uk/working-here (Opens in a new tab)

Employer details

Employer name

Royal Papworth Hospital NHS Foundation Trust

Address

Royal Papworth Hospital

Papworth Road

Cambridge Bio Medical Campus

Cambridge

CB2 0AY

Employer's website

https://royalpapworth.nhs.uk/working-here (Opens in a new tab)