Royal Papworth Hospital NHS Foundation Trust

Transport Coordinator

This job is now closed

Job summary

We are looking for an enthusiastic individual to join our site management team supporting clinical staff in the booking and organising Patient Hospital Transport. This is an opportunity to work with teams across the Trust and partner organisations in the wider health care economy.

As the successful candidate you will have excellent written and verbal communication skills. You should have knowledge of Microsoft Office packages and associated software packages. You will have the ability to work on your own initiative and to prioritise your workload. You must be willing to learn, with the support of your manager and colleagues, and to undertake training and development.

Hours of work: Shifts of 08:00 -- 18:00 and 10:00 -- 18:00

Main duties will be to provide a high quality, efficient and complete administrative and customer care service within the site management team to include the organising and booking of transport for inpatient and outpatient attendances. An opportunity to work from home, once full training had been completed.

Main duties of the job

Liaise with hospital staff, communication centres, transport offices to ensure patients are

conveyed in the most effective and efficient manner, and the service level agreements are

always maintained.

* Planning of transport for future dates, rearrange when necessary.

* Entering booking details into the computer system.

* Assist in monitoring the service level agreement and liaise with the Line Manger in providing

a focused and reliable patient transport liaison service.

* Responsible for prioritisation between urgent requests and routine requests.

* Manager and plan own workload.

* Work within the limits of own competence and responsibility and refer issues beyond these

limits to relevant people.

* Maintain the Transport booking system with up-to-date information, as and when received

by either service providers or CCGs.

About us

Royal Papworth Hospital NHS Foundation Trust is the UK's leading heart and lung hospital, delivering care to more than 50,000 patients a year in its new state-of-the-art hospital in Cambridge. We perform the most heart and/or lung transplants in the UK and carried out the UK's first successful heart transplant in 1979. It also offers emergency heart attack treatment, sleep centre care and is one of just five centres nationally for those in severe respiratory failure.

Based on the Cambridge Biomedical Campus the largest centre of medical research and health science in Europe the Trust is at the heart of treatments of the future. Royal Papworth became the first hospital trust in the country to be rated outstanding in all five areas assessed by the Care Quality Commission - a rating it still holds today. The Trust holds its values of compassion, excellence & collaboration at its core, and all colleagues joining the team are expected to uphold these in their day-to-day roles & interactions. Royal Papworth is proud of its diverse workforce and encourages people to embrace their individuality.

The Trust values difference and welcomes all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy & maternity, race, religion & belief, sex and sexual orientation. Providing they meet the minimum post criteria, applicants with disabilities will be offered an interview.

For a street view tour: https://royalpapworth.nhs.uk/virtual-tour

Date posted

05 December 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year

Contract

Permanent

Working pattern

Part-time

Reference number

175-2425-2-AD988

Job locations

Royal Papworth Hospital

Papworth Road

Cambridge Bio Medical Campus

Cambridge

CB2 0AY

Job description

Job responsibilities

On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please include how you will meet the Trust Values Compassion, Excellence and Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role.

Job description

Job responsibilities

Person Specification

Qualifications

Essential

GCSE to include English and maths
NVQ II in Administration or Customer Service or equivalent qualification or experience

Desirable

European Computer Driving License (ECDL) or equivalent qualification or experience

Experience

Essential

Previous experience of using Microsoft Office Applications
Previous experience of working in a customer facing role
The ability to communicate effectively with stakeholders
The ability to pay close attention to detail in written and electronic communication and information storage
The ability to work as part of a multidisciplinary team to ensure high quality administrative support
Able to organise, prioritise and adjust own workload in relation to the priorities of the department daily
The ability to suggest changes to own practice
Demonstrates personal duty of care in relation to the safe use of equipment and other resources
Maintains the quality in own work

Desirable

Previous experience of working in an office environment
Previous experience of working in the NHS

Additional Criteria

Essential

Please provide evidence of your commitment to uphold the Trust's values: Compassion, Excellence, Collaboration

Person Specification

Qualifications

Essential

GCSE to include English and maths
NVQ II in Administration or Customer Service or equivalent qualification or experience

Desirable

European Computer Driving License (ECDL) or equivalent qualification or experience

Experience

Essential

Previous experience of using Microsoft Office Applications
Previous experience of working in a customer facing role
The ability to communicate effectively with stakeholders
The ability to pay close attention to detail in written and electronic communication and information storage
The ability to work as part of a multidisciplinary team to ensure high quality administrative support
Able to organise, prioritise and adjust own workload in relation to the priorities of the department daily
The ability to suggest changes to own practice
Demonstrates personal duty of care in relation to the safe use of equipment and other resources
Maintains the quality in own work

Desirable

Previous experience of working in an office environment
Previous experience of working in the NHS

Additional Criteria

Essential

Please provide evidence of your commitment to uphold the Trust's values: Compassion, Excellence, Collaboration

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal Papworth Hospital NHS Foundation Trust

Address

Royal Papworth Hospital

Papworth Road

Cambridge Bio Medical Campus

Cambridge

CB2 0AY

Employer's website

https://royalpapworth.nhs.uk/working-here (Opens in a new tab)

Employer details

Employer name

Royal Papworth Hospital NHS Foundation Trust

Address

Royal Papworth Hospital

Papworth Road

Cambridge Bio Medical Campus

Cambridge

CB2 0AY

Employer's website

https://royalpapworth.nhs.uk/working-here (Opens in a new tab)