Royal Papworth Hospital NHS Foundation Trust

Switchboard Operator

Information:

This job is now closed

Job summary

To provide comprehensive telephonist services and to ensure the smooth operation of all communications and alarm systems

Main duties of the job

The switchboard is a 24-hour service to the hospital. Responding to enquiries and providing advice/assistants to callers. You would also be responsible for activating emergency calls either by pager or telephone.

Administration duties include maintaining oncall details, issuing and unblocking access cards, and recording incidents.

Full training will be provided relating to the operation of the switchboard, and the related switchboard IT systems. This includes emergency responses within the department.

About us

Royal Papworth Hospital NHS Foundation Trust is the UK's leading heart and lung hospital, delivering care to more than 50,000 patients a year in its new state-of-the-art hospital in Cambridge. We perform the most heart and/or lung transplants in the UK and carried out the UK's first successful heart transplant in 1979. It also offers emergency heart attack treatment, sleep centre care and is one of just five centres nationally for those in severe respiratory failure.

Based on the Cambridge Biomedical Campus the largest centre of medical research and health science in Europe the Trust is at the heart of treatments of the future. Royal Papworth became the first hospital trust in the country to be rated outstanding in all five areas assessed by the Care Quality Commission - a rating it still holds today. The Trust holds its values of compassion, excellence & collaboration at its core, and all colleagues joining the team are expected to uphold these in their day-to-day roles & interactions. Royal Papworth is proud of its diverse workforce and encourages people to embrace their individuality.

The Trust values difference and welcomes all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy & maternity, race, religion & belief, sex and sexual orientation. Providing they meet the minimum post criteria, applicants with disabilities will be offered an interview.

For a street view tour: https://royalpapworth.nhs.uk/virtual-tour

Details

Date posted

07 December 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,818 to £24,336 a year

Contract

Permanent

Working pattern

Part-time, Job share

Reference number

175-2324-2-AD157

Job locations

Royal Papworth Hospital

Papworth Road

Cambridge Bio Medical Campus

Cambridge

CB2 0AY


Job description

Job responsibilities

On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please include how you will meet the Trust Values Compassion, Excellence and Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role.

Job description

Job responsibilities

On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please include how you will meet the Trust Values Compassion, Excellence and Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role.

Person Specification

Qualifications

Essential

  • Educated to GCE/GCSE or equivalent.
  • Keyboard Skills.
  • Equivalent Experience.

Desirable

  • Computer Literate (MS Office)
  • Equivalent Knowledge.

Experience

Essential

  • The ability to communicate basic and sensitive information to colleagues, patients and relatives.
  • Able to organise, prioritise and adjust own workload in relation to the priorities of the department daily.
  • The ability to suggest changes to own practice.
  • Maintain the quality in own work.
  • Good verbal communication skills including tact, diplomacy, discretion, and sensitivity.

Additional Criteria

Essential

  • Please provide evidence of your commitment to uphold the Trust's values: Compassion, Excellence, Collaboration
Person Specification

Qualifications

Essential

  • Educated to GCE/GCSE or equivalent.
  • Keyboard Skills.
  • Equivalent Experience.

Desirable

  • Computer Literate (MS Office)
  • Equivalent Knowledge.

Experience

Essential

  • The ability to communicate basic and sensitive information to colleagues, patients and relatives.
  • Able to organise, prioritise and adjust own workload in relation to the priorities of the department daily.
  • The ability to suggest changes to own practice.
  • Maintain the quality in own work.
  • Good verbal communication skills including tact, diplomacy, discretion, and sensitivity.

Additional Criteria

Essential

  • Please provide evidence of your commitment to uphold the Trust's values: Compassion, Excellence, Collaboration

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal Papworth Hospital NHS Foundation Trust

Address

Royal Papworth Hospital

Papworth Road

Cambridge Bio Medical Campus

Cambridge

CB2 0AY


Employer's website

https://royalpapworth.nhs.uk/working-here (Opens in a new tab)

Employer details

Employer name

Royal Papworth Hospital NHS Foundation Trust

Address

Royal Papworth Hospital

Papworth Road

Cambridge Bio Medical Campus

Cambridge

CB2 0AY


Employer's website

https://royalpapworth.nhs.uk/working-here (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Hiring Manager

Gary King

gary.king6@nhs.net

01223639980

Details

Date posted

07 December 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,818 to £24,336 a year

Contract

Permanent

Working pattern

Part-time, Job share

Reference number

175-2324-2-AD157

Job locations

Royal Papworth Hospital

Papworth Road

Cambridge Bio Medical Campus

Cambridge

CB2 0AY


Supporting documents

Privacy notice

Royal Papworth Hospital NHS Foundation Trust's privacy notice (opens in a new tab)