Job summary
? Emergency (999) Operations Centre Dispatcher - York & Wakefield
Be calm in a fast-paced environment. Be the voice that gets help moving.
When someone's world turns upside down, your decisions can get help to them faster. Join our Emergency (999) Operations Centres in York & Wakefield and become part of a supportive and highly skilled team delivering an invaluable service to patients across Yorkshire.
We're an ambitious and challenging organisation with a passion for high quality patient care - and we're looking for people who can stay focused, think clearly, and keep things moving when it matters most.
Main duties of the job
What you'll be doing
As a Dispatcher, you'll be responsible for the co-ordination and deployment of Accident and Emergency ambulance resources to meet service demand and ensure we get help to patients as quickly as possible.
You will:
- Use the Computer Aided Dispatch System to mobilise ambulance resources where required in line with ambulance response targets.
- Liaise directly with ambulance staff out on the road to support the best response to patient needs.
- Work as part of an Operations Centre team where priorities change quickly and every minute counts.
Working pattern
- You would be working a shift pattern which will include working some unsociable hours, weekends, Bank Holidays and the Christmas/New Year period.
- Attractive unsociable working pay enhancements
- This role operates on a 12-hour core rota shift pattern, carefully designed to promote adequate rest between shifts.
- Flexible working options can be discussed.
About us
Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.
We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.
We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.
Benefits:
- Flexible working including part-time hours, job shares and flexible hours, agile working (role dependant)
- 27 days annual leave, increasing to 33 with service.
- Contributory Pension.
- NHS Discounts including shops, restaurants, gyms etc.
- Car lease and other salary sacrifice schemes.
- Dedicated employee assistance and counselling service.
- Opportunities for research participation, career progression and ongoing development.
Well respected, committed and supported staff networks for our workforce.
Check out our YAS One Team Simulation! https://www.nwyhelearning.nhs.uk/elearning/yorksandhumber/yas/yasoneteam/index.html
Job description
Job responsibilities
EOC Dispatchers undertake athree-week in-house training course which includes classroom training with assessments, which you will need to pass for your employment to continue.
After the initial training period, you will then be mentored by an experienced EOC Dispatcher for approximately 8-10 weeks whereby you would have undergone written and observational assessments to support your development before being signed off as a competent EOC Dispatcher.
-
If successful at shortlisting:
- You will be invited to complete an online assessment.
- If successful, you will be invited to a recruitment day at our Wakefield Headquarters, including a further assessment on the 25th April 2026.
- If successful with the second assessment, you will be offered an interview on the day.
- Please note: If you are unable to attend on 25 April 2026, you will need to wait and apply for the next vacancy, as no alternative dates are available.
-
The training course for this vacancy is the6th of July 2026, and will require 100% attendance.
Previous applicants who have been unsuccessful at an interview (for 999 Dispatcher) within the last 3 months need not apply.
Previous applicants who have been unsuccessful in the training course for Dispatch/EOC within the last 6 months need not apply.
Dont wait...apply today!
If you want a role where your actions directly support patient care - and where teamwork, pace, and purpose are part of every shift - wed love to hear from you.
Job description
Job responsibilities
EOC Dispatchers undertake athree-week in-house training course which includes classroom training with assessments, which you will need to pass for your employment to continue.
After the initial training period, you will then be mentored by an experienced EOC Dispatcher for approximately 8-10 weeks whereby you would have undergone written and observational assessments to support your development before being signed off as a competent EOC Dispatcher.
-
If successful at shortlisting:
- You will be invited to complete an online assessment.
- If successful, you will be invited to a recruitment day at our Wakefield Headquarters, including a further assessment on the 25th April 2026.
- If successful with the second assessment, you will be offered an interview on the day.
- Please note: If you are unable to attend on 25 April 2026, you will need to wait and apply for the next vacancy, as no alternative dates are available.
-
The training course for this vacancy is the6th of July 2026, and will require 100% attendance.
Previous applicants who have been unsuccessful at an interview (for 999 Dispatcher) within the last 3 months need not apply.
Previous applicants who have been unsuccessful in the training course for Dispatch/EOC within the last 6 months need not apply.
Dont wait...apply today!
If you want a role where your actions directly support patient care - and where teamwork, pace, and purpose are part of every shift - wed love to hear from you.
Person Specification
Qualifications
Essential
- HNC, Vocational qualifications level 4 or foundation degree, HND or able to demonstrate the equivalent level of knowledge and experience (see Experience and Work Achievements)
- A minimum of 3 years' experience working within a busy call centre environment or complex operational area
Skills/Competencies
Essential
- Excellent written and oral communication skills
- Ability to deal with an unpredictable workload ensuring key priorities and deadlines are met through effective time management
- Work in a methodical Way
Personal/Other
Essential
- Ability to manage in demanding situations and make sound decisions
Person Specification
Qualifications
Essential
- HNC, Vocational qualifications level 4 or foundation degree, HND or able to demonstrate the equivalent level of knowledge and experience (see Experience and Work Achievements)
- A minimum of 3 years' experience working within a busy call centre environment or complex operational area
Skills/Competencies
Essential
- Excellent written and oral communication skills
- Ability to deal with an unpredictable workload ensuring key priorities and deadlines are met through effective time management
- Work in a methodical Way
Personal/Other
Essential
- Ability to manage in demanding situations and make sound decisions
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
