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Yorkshire Ambulance Service NHS Trust

999 Ambulance Dispatcher - Wakefield & York

The closing date is 19 November 2025

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Job summary

Emergency Operations Centre (EOC) Dispatcher

Location: Wakefield or York, Yorkshire Ambulance Service NHS Trust

Job Summary

Do you want to make a difference to our patients as part of a motivated and supportive team?

Would you like NHS benefits, including a generous salary and annual leave entitlement andan NHS pension?

Would you like to develop your career within our Emergency Operations Centre?

If you answered yes to these questions, then start your career with Yorkshire Ambulance Service where the patient journey begins.

About the Role

We are seeking Dispatchers to join our Emergency Operations Centre team, based in either Wakefield or York. As a Dispatcher, you will play a vital role in delivering high-quality patient care across Yorkshire and Humberside, using problem solving and quick-thinking skills to coordinate and deploy ambulance resources to ensure patients receive timely assistance.

If you embody our values of Kindness, Respect, Teamwork and Improvement and are looking to make a real difference to peoples' lives, then we would love to hear from you!

Main duties of the job

Main Duties of the job

Dispatchers are responsible for the co-ordination and deployment of all Accident and Emergency ambulance resources to meet the demands of the service and to ensure we get help to patients as soon as possible.

Using the Computer Aided Dispatch System, you will constantly monitor the service response times to patients.

You will liaise directly with ambulance staff on the road to ensure patients receive the best response to their needs.

Please note that this role is 24/7,365 days a year (including bank holidays, weekends, days and nights), and we work shifts to achieve this. You would therefore need to be able to make your way to and from work at various times of the day and night.

About us

Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.

We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.

We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.

Benefits:

  • Flexible working including part-time hours, job shares and flexible hours, agile working (role dependant)
  • 27 days annual leave, increasing to 33 with service.
  • Contributory Pension.
  • NHS Discounts including shops, restaurants, gyms etc.
  • Car lease and other salary sacrifice schemes.
  • Dedicated employee assistance and counselling service.
  • Opportunities for research participation, career progression and ongoing development.

Well respected, committed and supported staff networks for our workforce.

Check out our YAS One Team Simulation! https://www.nwyhelearning.nhs.uk/elearning/yorksandhumber/yas/yasoneteam/index.html

Details

Date posted

04 November 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year Per annum, pro rata

Contract

Permanent

Working pattern

Full-time, Part-time, Job share, Flexible working

Reference number

174-EOCDISP-031125

Job locations

Wakefield and York

Wakefield / York

WF2 0XQ


Job description

Job responsibilities

For further information about this role, please see the attached job description and person specification.

Person specification

Qualifications

Essential

Either: educated to HNC/HND Vocational qualifications level 4/5 or Foundation Degree.

Or: able to demonstrate an equivalent level of knowledge and experience gained through a minimum of 3 years working within a busy call centre environment or complex operational area

Skills/Competencies

Essential

  • Excellent written and oral communication skills

  • Ability to deal with an unpredictable workload ensuring key priorities and deadlines are met through effective time management

  • Work in a methodical way

Personal/Other

Essential

  • Ability to manage in demanding situations and make sound decisions

EOC Dispatchers undertake a three-week in-house training course which includes classroom training with assessments, which you will need to pass for your employment to continue.

After the initial training period, you will then be mentored by an experienced EOC Dispatcher for approximately 8-10 weeks whereby you would have undergone written and observational assessments to support your development before being signed off as a competent EOC Dispatcher.

  • If you are successful at the shortlisting stage, you will be invited to complete an online assessment which will be open on the 28th November and close at midnight on the 1st of December 2025.

  • If you pass the online assessment, you will be invited to attend a recruitment event at our Wakefield Headquarters on the 6th of December 2025.

  • The recruitment day will include a further assessment.

  • If you are successful in the further assessment, you will be offered an interview on the same day.

  • Please note: If you are unable to attend on 6th of December 2025, you will need to wait and apply for the next vacancy, as no alternative dates are available.

Previous applicants who have been unsuccessful at an interview (for 999 Dispatcher) within the last 3 months need not apply.

Previous applicants who have been unsuccessful in the training course for Dispatch/EOC within the last 6 months need not apply.

Job description

Job responsibilities

For further information about this role, please see the attached job description and person specification.

Person specification

Qualifications

Essential

Either: educated to HNC/HND Vocational qualifications level 4/5 or Foundation Degree.

Or: able to demonstrate an equivalent level of knowledge and experience gained through a minimum of 3 years working within a busy call centre environment or complex operational area

Skills/Competencies

Essential

  • Excellent written and oral communication skills

  • Ability to deal with an unpredictable workload ensuring key priorities and deadlines are met through effective time management

  • Work in a methodical way

Personal/Other

Essential

  • Ability to manage in demanding situations and make sound decisions

EOC Dispatchers undertake a three-week in-house training course which includes classroom training with assessments, which you will need to pass for your employment to continue.

After the initial training period, you will then be mentored by an experienced EOC Dispatcher for approximately 8-10 weeks whereby you would have undergone written and observational assessments to support your development before being signed off as a competent EOC Dispatcher.

  • If you are successful at the shortlisting stage, you will be invited to complete an online assessment which will be open on the 28th November and close at midnight on the 1st of December 2025.

  • If you pass the online assessment, you will be invited to attend a recruitment event at our Wakefield Headquarters on the 6th of December 2025.

  • The recruitment day will include a further assessment.

  • If you are successful in the further assessment, you will be offered an interview on the same day.

  • Please note: If you are unable to attend on 6th of December 2025, you will need to wait and apply for the next vacancy, as no alternative dates are available.

Previous applicants who have been unsuccessful at an interview (for 999 Dispatcher) within the last 3 months need not apply.

Previous applicants who have been unsuccessful in the training course for Dispatch/EOC within the last 6 months need not apply.

Person Specification

Qualifications

Essential

  • HNC, Vocational qualifications level 4 or foundation degree, HND or able to demonstrate the equivalent level of knowledge and experience (see Experience and Work Achievements)
  • A minimum of 3 years' experience working within a busy call centre environment or complex operational area

Skills/Competencies

Essential

  • Excellent written and oral communication skills
  • Ability to deal with an unpredictable workload ensuring key priorities and deadlines are met through effective time management
  • Work in a methodical Way

Personal/Other

Essential

  • Ability to manage in demanding situations and make sound decisions
Person Specification

Qualifications

Essential

  • HNC, Vocational qualifications level 4 or foundation degree, HND or able to demonstrate the equivalent level of knowledge and experience (see Experience and Work Achievements)
  • A minimum of 3 years' experience working within a busy call centre environment or complex operational area

Skills/Competencies

Essential

  • Excellent written and oral communication skills
  • Ability to deal with an unpredictable workload ensuring key priorities and deadlines are met through effective time management
  • Work in a methodical Way

Personal/Other

Essential

  • Ability to manage in demanding situations and make sound decisions

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Yorkshire Ambulance Service NHS Trust

Address

Wakefield and York

Wakefield / York

WF2 0XQ


Employer's website

https://www.yas.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Yorkshire Ambulance Service NHS Trust

Address

Wakefield and York

Wakefield / York

WF2 0XQ


Employer's website

https://www.yas.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

EOC Recruitment Team

EOC Recruitment Team

yas.eocrecruitment@nhs.net

Details

Date posted

04 November 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year Per annum, pro rata

Contract

Permanent

Working pattern

Full-time, Part-time, Job share, Flexible working

Reference number

174-EOCDISP-031125

Job locations

Wakefield and York

Wakefield / York

WF2 0XQ


Supporting documents

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