999 Ambulance Dispatcher - Wakefield & York

Job summary

We are currently looking for Dispatchers in our Emergency (999) Operations Centre based in York.

You would become part of a team delivering an invaluable service to patients of Yorkshire. We are an ambitious and challenging organisation which has a passion for high quality patient care.

If successful at the shortlisting stage, you will be invited to complete an online assessment, if successful with the online assessment you will be invited to a recruitment day at our Wakefield Headquarters on the 29th May 2025, where there will be a further assessment and if successful you will be offered an interview on the day.

Main duties of the job

We have a variety of working options available to suit you that can be discussed at interview, which may include working unsociable hours, weekends, Bank Holidays and the Christmas/New Year period.

Dispatchers are responsible for the co-ordination and deployment of all Accident and Emergency ambulance resources to meet the demands of the service and to ensure we get help to patients as soon as possible.

Using the Computer Aided Dispatch System, you will constantly monitor the service response times to patients.

You will be liaising directly with ambulance staff out on the road to ensure patients receive the best response to their needs.

You would be expected to work a shift pattern which will include working unsociable hours, weekends, Bank Holidays and the Christmas/New Year period. This includes up to a maximum of 4 night shifts in a week on 8, 10 or 12 hour shifts. You would therefore need to be able to make your way to and from work at various times of the day and night.

About us

Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.

We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.

We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.

Benefits:

• Flexible working including part-time hours, job shares and flexible hours, agile working (role dependant)
• 27 days annual leave, increasing to 33 with service.
• Contributory Pension.
• NHS Discounts including shops, restaurants, gyms etc.
• Car lease and other salary sacrifice schemes.
• Dedicated employee assistance and counselling service.
• Opportunities for research participation, career progression and ongoing development.
• Well respected, committed and supported staff networks for our workforce.
• Full YAS uniform included

Check out our YAS One Team Simulation! https://www.nwyhelearning.nhs.uk/elearning/yorksandhumber/yas/yasoneteam/index.html