IUC Shift Co-ordinator

Job summary

Help us to deliver the best possible care to our patients!

Shift Co-Ordinator, Callflex

Various hours and Rota's available for up to 30 hours. Including weekend only and no weekends.

Permanent & Secondment Opportunities

As an Integrated Urgent Care (IUC) Shift Co-ordinator you will be primarily responsible for the overall real time shift management and day to day supervision of all contact centre front-line staff to ensure the correct number of staff remain available to answer the volume of incoming calls at the desired service level.

Main duties of the job

You will be NHS Pathways trained and have at least six months recent experience working within IUC. You willbe required to liaise with staff in IUC, the wider Trust and externally, particularly with Out of Hours Providers maintaining confidentiality of information to ensure that there is a wider awareness of operational pressures and escalation of issues.

You will be committed to your own development and have the flexibility to meet the needs of the service, requiring availability to work rota patterns including evenings, weekends, nights and public holidays.

You will have the flexibility to travel across both sites when necessary.

Your values will align to those of the Trust.

You will need to demonstrate:

* Ability to deal with an unpredictable workload ensuring key priorities and deadlines are met through effective time management.

*Ability to communicate with a variety of different people and build rapport

* Educated to GCSE or Functional Skills level in Math's, English and ITC skills.

* Knowledge of Adastra software.

* Trained in NHS Pathways.

* Ability to use initiative and be aware of limitations.

* Ability to relate to others and adapt approach accordingly

About us

Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.

We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.

We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.

Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.

Benefits:

• Flexible working including part-time hours, job shares and flexible hours, agile working (role dependant)
• 27 days annual leave, increasing to 33 with service.
• Contributory Pension.
• NHS Discounts including shops, restaurants, gyms etc.
• Car lease and other salary sacrifice schemes.
• Dedicated employee assistance and counselling service.
• Opportunities for research participation, career progression and ongoing development.
• Well respected, committed and supported staff networks for our workforce.

Check out our YAS One Team Simulation!