Family and Staff Engagement Officer

Job summary

Introducing the Patient Safety Incident Response Framework (PSIRF)

Join our dedicated team at the Yorkshire Ambulance Service NHS Trust, where we are committed to providing exceptional care and support to our community.

We are looking for 2 passionate and dynamic individuals to fill the role of Patient and Staff Engagement Officer.

The successful applicant will be working with the central patient safety team and aligned to one of the Trusts geographical integrated commissioning board areas of :o South Yorkshire ICBo Humber and North Yorkshire ICBo West Yorkshire ICB

If you are passionate about making a difference and have the skills and experience we are looking for, we would love to hear from you!

Main duties of the job

The post holder will support patient, families, and healthcare staff to be actively involved in the patient safety incident investigation process and contribute to a learning response.

The Engagement Officer will be the primary point of contact with those affected by a patient safety incident, this will include the enactment of Duty of Candour and actively engaging patients, families, and healthcare staff to seek their input to the patient safety investigation and develop a shared understanding of what happened.

About us

Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.

We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.

We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.

Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.

Benefits:

• Flexible working including part-time hours, job shares and flexible hours, agile working (role dependent)
• 27 days annual leave, increasing to 33 with service.
• Contributory Pension.
• NHS Discounts including shops, restaurants, gyms etc.
• Car lease and other salary sacrifice schemes.
• Dedicated employee assistance and counselling service.
• Opportunities for research participation, career progression and ongoing development.
• Well respected, committed and supported staff networks for our workforce.

Check out our YAS One Team Simulation! https://www.nwyhelearning.nhs.uk/elearning/yorksandhumber/yas/yasoneteam/index.html