Yorkshire Ambulance Service NHS Trust

Clinical Governance Quality Administrator, Integrated Urgent Care

Information:

This job is now closed

Job summary

Clinical Governance Administrator Integrated Urgent Care, Integrated Urgent Care (NHS 111)

Help us to deliver the best possible care to our patients!

The Governance Administrator is a key role in the management of Integrated Urgent Care (IUC) risks, complaints, and incidents. Please read all the information in this advert and the supporting information BEFORE submitting your application.

Main duties of the job

You must be able to work on your own as well as part of a team and be able to use your initiative. This is a busy role therefore you will need to demonstrate effective organisation, communication and written skills. You will have excellent customer service skills when liaising with patients, members of the public and staff at other NHS organisations; adapting these skills to manage sensitive and confidential information and issues.

About us

Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.

Benefits:

  • Flexible working including part-time hours, job shares and flexible hours, agile working (role dependant)
  • 27 days annual leave, increasing to 33 with service.
  • Contributory Pension.
  • NHS Discounts including shops, restaurants, gyms etc.
  • Car lease and other salary sacrifice schemes.
  • Dedicated employee assistance and counselling service.
  • Opportunities for research participation, career progression and ongoing development.
  • Well respected, committed and supported staff networks for our workforce.

Check out our YAS One Team Simulation!https://www.nwyhelearning.nhs.uk/elearning/yorksandhumber/yas/yasoneteam/index.html

Details

Date posted

13 January 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

174-CGQA-181224

Job locations

Springhill 1

Wakefield

WF2 0XQ


Job description

Job responsibilities

You will assistance with IUC Governance meetings, learning events and produce reports for the governance and senior management teams.

This is an office-based role.

For further details / informal visits contact:

Wendy Cullingworth - yas.111governance@nhs.net

Job description

Job responsibilities

You will assistance with IUC Governance meetings, learning events and produce reports for the governance and senior management teams.

This is an office-based role.

For further details / informal visits contact:

Wendy Cullingworth - yas.111governance@nhs.net

Person Specification

Qualifications / Knowledge

Essential

  • Educated to GCSE Standard at Grade C or above in Mathematics and English or equivalent
  • OCR Level II Word processing or NVQ Level 2 qualification or equivalent experience
  • Evidence of Continuing Professional Development

Experience

Essential

  • Significant experience of producing excellent letters, memos, agendas, reports and minutes
  • Significant experience in data management systems
  • Experience and knowledge of risk, complaints and incidents management

Skills / Competencies

Essential

  • Experience in use of data bases, word processing packages, spreadsheets, Power-Point, and ability to extract information and analyse trends
  • Excellent written and oral communication skills
  • Demonstrates integrity, understanding and maintenance of confidentiality and handling sensitive issues
  • Experience of dealing with people and difficult situations

Personal/Other

Essential

  • Accuracy, attention to detail, observant and discreet
  • Excellent interpersonal skills, showing sensitivity and empathy
  • Prioritising work and excellent organisational skills
  • Self-motivated, determined and ability to meet deadlines
Person Specification

Qualifications / Knowledge

Essential

  • Educated to GCSE Standard at Grade C or above in Mathematics and English or equivalent
  • OCR Level II Word processing or NVQ Level 2 qualification or equivalent experience
  • Evidence of Continuing Professional Development

Experience

Essential

  • Significant experience of producing excellent letters, memos, agendas, reports and minutes
  • Significant experience in data management systems
  • Experience and knowledge of risk, complaints and incidents management

Skills / Competencies

Essential

  • Experience in use of data bases, word processing packages, spreadsheets, Power-Point, and ability to extract information and analyse trends
  • Excellent written and oral communication skills
  • Demonstrates integrity, understanding and maintenance of confidentiality and handling sensitive issues
  • Experience of dealing with people and difficult situations

Personal/Other

Essential

  • Accuracy, attention to detail, observant and discreet
  • Excellent interpersonal skills, showing sensitivity and empathy
  • Prioritising work and excellent organisational skills
  • Self-motivated, determined and ability to meet deadlines

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Yorkshire Ambulance Service NHS Trust

Address

Springhill 1

Wakefield

WF2 0XQ


Employer's website

https://www.yas.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Yorkshire Ambulance Service NHS Trust

Address

Springhill 1

Wakefield

WF2 0XQ


Employer's website

https://www.yas.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Clinical Governance/Freq Caller Quality Manager

Wendy Cullingworth

w.cullingworth@nhs.net

Details

Date posted

13 January 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

174-CGQA-181224

Job locations

Springhill 1

Wakefield

WF2 0XQ


Supporting documents

Privacy notice

Yorkshire Ambulance Service NHS Trust's privacy notice (opens in a new tab)