Job summary
We are looking for an experienced and enthusiastic IT engineer to join our voice communications team. The team are responsible for all communications equipment within the trust - including radios, mobile phones/tablets, telephony, and call recording, across our three busy call centres and ambulance fleet.
The post will be based at our Trust Headquarters with scope for flexible working, although the post holder will be required to be mobile to support our staff across Yorkshire and Humber.
Main duties of the job
The post holder will primarily be supporting the rollout and management of radios and associated communications equipment in ambulances. You will require good project management, communication, and administrative skills.
This will be a key role supporting the transition of incidents from 1st/2ndline to 3rdline, working and supporting colleagues across the trust to help deliver an emergency service.
About us
Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.Benefits:o Flexible working including part-time hours, job shares and flexible hours, agile working (role dependant)o 27 days annual leave, increasing to 33 with service.o Contributory Pension.o NHS Discounts including shops, restaurants, gyms etc.o Car lease and other salary sacrifice schemes.o Dedicated employee assistance and counselling service.o Opportunities for research participation, career progression and ongoing development.o Well respected, committed and supported staff networks for our workforce.
Check out our YAS One Team Simulation! https://www.nwyhelearning.nhs.uk/elearning/yorksandhumber/yas/yasoneteam/index.html
Job description
Job responsibilities
The post holder will be responsible for:
- Providing operational support for the day-to-day provision of the communications systems, adopting ITIL best practices across Change, Problem, Capacity and Availability Management.
- Support the management and rollout of communication devices. Ensuring equipment is correctly allocated to each system.
- Investigate complex technical issues and enquiries providing assistance and advice as required.
- Manage walk up activity and act as the interface into the wider voice communications team.
- Triage incoming support tickets.
- Continually monitor service performance, taking timely and effective action to ensure agreed performance levels are maintained or exceeded.
- Assist in delivering Trust projects and to manage specific ICT projects.
Job description
Job responsibilities
The post holder will be responsible for:
- Providing operational support for the day-to-day provision of the communications systems, adopting ITIL best practices across Change, Problem, Capacity and Availability Management.
- Support the management and rollout of communication devices. Ensuring equipment is correctly allocated to each system.
- Investigate complex technical issues and enquiries providing assistance and advice as required.
- Manage walk up activity and act as the interface into the wider voice communications team.
- Triage incoming support tickets.
- Continually monitor service performance, taking timely and effective action to ensure agreed performance levels are maintained or exceeded.
- Assist in delivering Trust projects and to manage specific ICT projects.
Person Specification
Shortlisting
Essential
- Educated to degree or equivalent level or relevant experience
- Good interpersonal and explanatory skills in dealing with a wide range of information technology users from skilled to ICT-illiterate
- Good technical knowledge to understand and resolve enterprise technical problems.
- Good team-player, highly motivated individual to support the delivery of an efficient, effective customer-focused support service
Desirable
- Knowledge of Desktop and Mobile devices and operating systems.
- Airwave/Radio
- Experience of ICT service provision in a health care setting
Person Specification
Shortlisting
Essential
- Educated to degree or equivalent level or relevant experience
- Good interpersonal and explanatory skills in dealing with a wide range of information technology users from skilled to ICT-illiterate
- Good technical knowledge to understand and resolve enterprise technical problems.
- Good team-player, highly motivated individual to support the delivery of an efficient, effective customer-focused support service
Desirable
- Knowledge of Desktop and Mobile devices and operating systems.
- Airwave/Radio
- Experience of ICT service provision in a health care setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
