999 Emergency Call Handler

Job summary

Yorkshire Ambulance Service is currently looking for emergency call takers, full-time and part-time shift working available.

• Full-time salary £22,816 rising to £24,336 after 2 years (pro rata for part time employees)
• We also offer an attractive shift allowance for unsocial hours which can attract an enhancement of up to a maximum of £429.00 per month gross (pro rata for part time employees). The unsocial hours are:
  • Saturday: midnight to midnight and any weekday after 8pm and before 6am
  • All time on Sundays and Public holidays: midnight to midnight

• Full-time and part-time hours with flexible working options available

Help us to save lives and deliver the best outcomes for patients in emergency and non-emergency situations with a career in the Yorkshire Ambulance Service.

Working for us is an experience like no other, it is a great privilege to play a part in saving and changing lives. You could be walking somebody through CPR to help to save a life or you could be helping to bring new life into the world.

You can make an invaluable difference every day to patients by providing help and support to people at their time of need.

Yorkshire Ambulance Service NHS Trust are now recruiting for 999 Call Handlers (Emergency Medical Dispatchers/EMD) in our Emergency (999) Operations Centres based in York and Wakefield.

Full training will be provided.

Main duties of the job

As a 999 Call Handler (EMD), your role is to answer Emergency and Non-Emergency calls within our Emergency Operations Centre. This could include:

• Taking Emergency Calls from members of the public and giving the appropriate advice to care for the patient until the ambulance arrives on scene.
• Taking emergency calls from the Police and Fire Services.
• Taking emergency and non-emergency bookings from Health Care Professionals (HCPs), Nurses and Hospitals for patient transfers.
• Informing Police, Fire and other agencies about incidents.
• Assisting ambulance crews and dispatchers with information and directions as and when necessary e.g. during a Major incident.

The attached example rota includes a mixture of working unsociable hours, weekends, bank holidays and the Christmas/New Year period.

About us

Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.

We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.

We employ more than 5,800 staff, who together with over 1,100 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.

Our values: Compassion, One Team, Integrity, Innovation, Empowerment and Resilience are at the heart of all we do.

What we can offer:

• Flexible working including part-time hours, and flexible hours.
• 27 days annual leave, increasing to 33 with service (pro rata for part time).
• Contributory Pension.
• NHS Discounts including shops, restaurants, gyms, mobile phone, and insurance.
• Dedicated employee assistance and counselling service.
• Opportunities for progression and development through ongoing training.
• Full YAS uniform included.