Serious Incident Investigator

Job summary

Yorkshire Ambulance Service NHS Trust has a Quality & Safety Team that supports the organisation in delivering high quality, safe care to patients across the region. One function within the team is incident investigation to ensure that lessons are identified and that we are continually improving our services and care.

Full training will be provided however, the successful applicant should ideally have relevant experience of the NHS patient safety investigation process with current CPD in their application form relating to the 2023 PSIRF transition.

Further reading RE NHS investigation process can be found at the following links:

NHS England Patient Safety Incident Response Framework

NHS Patient Safety Syllabus training - elearning for healthcare (e-lfh.org.uk)

This is a vital role to have within the Quality and Safety Teamto allow us to continue to progress the development of the investigations within the ambulance sector. The role is responsible for undertaking serious incident investigations and the associated work including liaison with Trust colleagues, management teams and families.

Main duties of the job

You will be based at our Headquarters in Wakefield but may be asked to move around the region to speak to staff and managers, or to potentially attend legal hearings.

All of our corporate services teams are working in a hybrid way currently, with many colleagues choosing to work from home as and where the business allows.

The Serious Incident Investigator is responsible for undertaking investigations, primarily those classified as 'Serious Incidents' but also others, from information gathering, interviewing staff, speaking to managers, after action reviews (AAR), analysing information and formulating recommendations and an action plan within a written report.

The successful candidate will be working in a constantly evolving and fast-paced environment where every day is different but also extremely rewarding.

Our ideal candidate is someone who is passionate about learning from when things haven't gone as we would have liked, and someone who is committed to putting actions in place to improve the services we deliver based on our 'Just and Learning Culture' principles.

You should be self-motivated and able to work autonomously, managing your own workload and prioritising investigations to meet internal and external deadlines. You should be confident working with staff of all levels and able to communicate effectively, whether that be conducting interviews or presenting to our internal groups.

About us

Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.

We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.

We employ more than 5,800 staff, who together with over 1,100 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.

Our values: Compassion, One Team, Integrity, Innovation, Empowerment, Resilience are at the heart of all we do.