Job summary
The Human Resources department within Yorkshire Ambulance Service NHS Trust have an exciting 6 month opportunity for 2 enthusiastic and customer focused individuals to join our team as an ER Services Assistant. Working within the Employee Relations (ER) team you will play a key role in managing HR administrative processes across all ER functions, working in a timely manner to tight deadlines.
Our team currently work in an agile way and work flexibly between home and the office according to operational needs.
Main duties of the job
The successful candidate will be a team player who is approachable, has a can-do attitude, is proactive and can work on their own initiative. This role is a great opportunity for someone who is looking to develop and grow their HR career within a dynamic organisation.
Having experience working within HR is essential, alongside having experience of using HR systems and processing meeting minutes in a timely manner. Having a strong sense of customer care and inclusivity is essential as well as a willingness to commit to the core values of the Trust. Experience of working within the NHS and having knowledge of Agenda for Change Terms and Conditions is desirable.
Interested in joining our team? If you feel you meet the criteria we would really like to hear from you.
About us
Yorkshire Ambulance Service (YAS) serves over 5 million people in the Yorkshire region covering an urban and rural area of almost 6,000 square miles and operates over vastly differing terrain ranging from isolated moors and dales to city centres, large urban areas and coastal stretches. YAS provides 24 hour urgent and emergency healthcare services through ourIUC and Emergency Communication centres.
Job description
Job responsibilities
Working as part of a busy and productive team, the post holder will provide advice and guidance to staff and managers on basic HR queries, signposting to the relevant policy as appropriate and escalating matters which are complex or sensitive. The successful candidate will provide administration support to the Employee Relations team as required, particularly in support of ER casework, such as coordinating formal hearings and taking minutes at fact find meetings, panel hearings, and appeal hearings, ensuring that notes are transcribed, approved, and disseminated on a timely basis. The subject of such cases is often highly contentious and can be emotive. The postholder will be responsible for updating and maintaining ER Case Tracking software, and manipulating data to produce workforce reports for the HR team. The successful candidate would be responsible for organising and supporting job evaluation panels.
Job description
Job responsibilities
Working as part of a busy and productive team, the post holder will provide advice and guidance to staff and managers on basic HR queries, signposting to the relevant policy as appropriate and escalating matters which are complex or sensitive. The successful candidate will provide administration support to the Employee Relations team as required, particularly in support of ER casework, such as coordinating formal hearings and taking minutes at fact find meetings, panel hearings, and appeal hearings, ensuring that notes are transcribed, approved, and disseminated on a timely basis. The subject of such cases is often highly contentious and can be emotive. The postholder will be responsible for updating and maintaining ER Case Tracking software, and manipulating data to produce workforce reports for the HR team. The successful candidate would be responsible for organising and supporting job evaluation panels.
Person Specification
Skills/Competencies
Essential
- Have the ability to exercise initiative
- Advanced keyboard skills - a high degree of accuracy and speed required in all tasks
- Able to work effectively as part of a team
- Good standard of IT literacy including working knowledge of databases and Microsoft office package
- Ability to prioritise tasks and to manage conflicting demands on time and resources, to deliver objectives.
Experience
Essential
- Experience of working in a fast paced office environment, working to deadlines
- Demonstrable experience working in a HR environment, including ER
- Experience of using HR information systems
- Experience of handling confidential information
Desirable
- Experience of working within the NHS and knowledge of Agenda for Change T&Cs
Qualifications/Knowledge
Essential
- Educated to GCSE standard or equivalent (e.g. 5 GCSEs grade A - C including Maths and English)
- Evidence of Continuing Professional Development
- Level 3 NVQ Diploma in a related subject (HR/Administration), or equivalent experience
Person Specification
Skills/Competencies
Essential
- Have the ability to exercise initiative
- Advanced keyboard skills - a high degree of accuracy and speed required in all tasks
- Able to work effectively as part of a team
- Good standard of IT literacy including working knowledge of databases and Microsoft office package
- Ability to prioritise tasks and to manage conflicting demands on time and resources, to deliver objectives.
Experience
Essential
- Experience of working in a fast paced office environment, working to deadlines
- Demonstrable experience working in a HR environment, including ER
- Experience of using HR information systems
- Experience of handling confidential information
Desirable
- Experience of working within the NHS and knowledge of Agenda for Change T&Cs
Qualifications/Knowledge
Essential
- Educated to GCSE standard or equivalent (e.g. 5 GCSEs grade A - C including Maths and English)
- Evidence of Continuing Professional Development
- Level 3 NVQ Diploma in a related subject (HR/Administration), or equivalent experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
