Leeds and York Partnership NHS Foundation Trust

Support Service Administrator / Receptionist

The closing date is 11 January 2026

Job summary

Our facility hosts a range of specialist mental health and wellbeing services, including:

Acute Inpatient Services
Community Rehabilitation Enhanced Support Team (CREST)
Complex (Locked) Rehabilitation - Newsam Centre Ward 5
Eating Disorders Service (Adult)
Gender Identity Service
Healthy Living Service
Liaison Psychiatry
Low Secure Forensic Service - Leeds
ME/CFS Service
Psychiatric Intensive Care Service (PICU)

This diverse environment supports patients with complex needs, rehabilitation, and specialist care.

As the first point of contact for visitors, patients, and staff, the receptionist plays a vital role in creating a welcoming and professional atmosphere. Key responsibilities include:

Greeting and directing visitors to the appropriate service
Managing telephone enquiries and providing accurate information
Supporting administrative tasks to ensure smooth day-to-day operations
Maintaining confidentiality and demonstrating empathy when dealing with sensitive situations

We have two part time positions available; One is 22.5 hours per week and the second is 18.75 hours per week.

PLEASE NOTE THIS IS AN OFFICE BASED ROLE WITH NO OPPORTUNITIES TO WORK FROM HOME

Main duties of the job

The role requires excellent communication skills, strong organisational ability, and a commitment to delivering outstanding customer service in a healthcare setting.

Therefore, the following experience is essential:

photocopying etc.)

o Basic knowledge of office systems and processes

o Basic Working knowledge of Microsoft Office, in particular Microsoft Word, Outlook

o Knowledge of other MS Office software (Desirable).

o Understands the responsibilities of working with confidential information

o Able to demonstrate a working knowledge of communication systems e.g. e-mail, telephone

o Basic knowledge of Mental Health Services (Desirable).

Good communication skills are all key skill for the role.

About us

The Leeds and York Partnership NHS Foundation Trust (LYPFT) is the main provider of Mental Health and Learning Disability services in Leeds. We also provide specialist inpatient services in York and some highly specialised services across the country. As a teaching trust with strong links to local universities, we are a centre of excellence for teaching, research and development.

There are many benefits of working for LYPFT including fantastic employee wellbeing support, 27 - 33 days annual leave, flexible working and remote working arrangements, the NHS Pension Scheme, coaching, support and opportunities for career development and training and education support alongside a range of exclusive discounts and payment schemes including for cars, extra leave days and more NHS Discount Offers.

We also have a bank department, offering variety of roles in nursing, allied health professions, healthcare support worker and administration clerical. Permanent employees are automatically added to bank.

Applicants should be aware that individuals requiring a visa to work in the UK, the Trust only provides sponsorship for registered healthcare practitioner roles(this does not include Healthcare Support Workers). This is an essential requirement, and the Trust is unable to offer you a role if you do not meet Trust requirements for sponsorship and Home Office requirements for a visa.

Date posted

30 December 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year Per Annum Pro Rata

Contract

Permanent

Working pattern

Part-time

Reference number

173-58125-COMM

Job locations

The Newsam Centre

Leeds

LS14 6UH

Job description

Job responsibilities

We are looking for a committed, reliable administrator to join our administrative team who will assist in welcoming, supporting and directing all visitors to the Newsam Centre. You will be directed and guided by the Team coordinator but will at times work using own initiative within the boundaries of the role.

We provide a high-quality support service which is integral to the success of the service, and we are looking for someone who feels they can enhance the admin provision already being provided.

You will be an experienced team player who has the skill, knowledge, and the right attitude able to assist in the delivery of a high quality, reception service. You will be self-motivated and able to work effectively, in what can at times be a pressurised environment. You will have good networking skills able to approach, discuss and advise visitors within the boundaries of the role.

You will have the following skill and experience, note taking experience, basic word processing skills. Previous experience in a similar administration post will be beneficial, proficient user of the Microsoft package.

The role will also require excellent and proven communication skills, organisational skills, basic word processing skills with some knowledge/experience of digital dictation systems. You will have the ability to work independently but able to accept direction from the Line Manager as required.

This is an exciting opportunity to become part of a service which changes and evolves to meet the needs of people who use our services.

We are looking for an experienced, flexible, and committed person who shares our belief that we can make a real difference to peoples wellbeing.

Job description

Job responsibilities

We provide a high-quality support service which is integral to the success of the service, and we are looking for someone who feels they can enhance the admin provision already being provided.

This is an exciting opportunity to become part of a service which changes and evolves to meet the needs of people who use our services.

We are looking for an experienced, flexible, and committed person who shares our belief that we can make a real difference to peoples wellbeing.

Person Specification

Skills

Essential

Word processing skills at RSA2 as standard or equivalent Tested.
Excellent Proven Communication skills.
Excellent Proven Organisational skills.

Experience

Essential

Experience of the whole Microsoft office package and its uses.
Being a part of a team that work to deliver highest level of documentation that can be provided to patients and professionals within the scope of the service.
Previous substantive Administration/ Secretarial experience

Person Specification

Skills

Essential

Word processing skills at RSA2 as standard or equivalent Tested.
Excellent Proven Communication skills.
Excellent Proven Organisational skills.

Experience

Essential

Experience of the whole Microsoft office package and its uses.
Being a part of a team that work to deliver highest level of documentation that can be provided to patients and professionals within the scope of the service.
Previous substantive Administration/ Secretarial experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Leeds and York Partnership NHS Foundation Trust

Address

The Newsam Centre

Leeds

LS14 6UH

Employer's website

https://www.leedsandyorkpft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Leeds and York Partnership NHS Foundation Trust

Address

The Newsam Centre

Leeds

LS14 6UH

Employer's website

https://www.leedsandyorkpft.nhs.uk/ (Opens in a new tab)