Leeds and York Partnership NHS Foundation Trust

Support Services Administrator (Reception)

This job is now closed

Job summary

The post offers an exciting opportunity to join the reception & administration support service team in the Forensic Service at Clifton House in York.

We have one full time post available based at Clifton House. The hours are 37.5 hours working a rolling 3 week roster working shifts 07:00 - 15:00, 10:00 - 18:00 and 13:00 - 21:00 and also includes weekend working

We are looking for a confident, friendly, enthusiastic and flexible individual who is able to deliver a comprehensive reception and customer service in an often-busy reception environment.

To provide a point of contact and general assistance to, staff, visitors and patients and act as a focal point of communication in accessing the appropriate ward/department or service in a courteous, efficient and effective manner.

The ability to cope with periods of high activity in a calm and efficient manner as a team member is essential, together with being capable of reporting and relaying messages accurately. The post needs a methodical approach to work and experience of clerical systems and procedures.

Main duties of the job

The job holder will work as part of a small team to provide an efficient and effective reception, administration service and apply local security controls to the Forensic Service based at Clifton House under the direction of the Forensic Security Advisor, and in line with the agreed job plan.

About us

The Leeds and York Partnership NHS Foundation Trust (LYPFT) is the main provider of Mental Health and Learning Disability services in Leeds. We also provide specialist inpatient services in York and some highly specialised services across the country. As a teaching trust with strong links to local universities, we are a centre of excellence for teaching,research and development.

There are many benefits of working for LYPFT including fantastic employee wellbeing support, 27 - 33 days annual leave, flexible working and remote working arrangements, the NHS Pension Scheme, coaching, support and opportunities for career development and training and education support alongside a range of exclusive discounts and payment schemes including for cars, extra leave days and more NHS Discount Offers.

We also have an incredible bank department, offering variety of roles in nursing, allied health professions, healthcare support worker and administration clerical. Permanent employees are automatically added to bank.

Applicants should be aware that for any individual who requires a visa to work in the UK, the Trust provides sponsorship for registered healthcare practitioner roles only. This is an essential requirement of the role, and the Trust is unable to offer you a role if you are unable to meet Trust requirements for sponsorship and Home Office requirements for a visa.

Date posted

23 August 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year pa

Contract

Permanent

Working pattern

Full-time

Reference number

173-21024-FOR-C

Job locations

Clifton House

Bluebeck Drive

York

YO30 5RA

Job description

Job responsibilities

The job holder will be required to meet NHS standards for confidentiality and information sharing.

The job holder will take accurate messages and will provide a customer focussed reception service as required.

The job holder will have daily telephone and face to face contact with staff, visitors, service users and regular contact with other departments within the Trust.

The job holder will be expected to make decisions within the boundaries of this role and with guidance from the line manager

To participate in the Trusts Personal Development Plan and Performance Review process and be responsible for own personal development, including attendance at relevant training courses

The job holder will provide a meet and greet service to the service users, carers and visitors

Where new systems are to be implemented the job holder will be expected to contribute and facilitate the implementation in a positive way including having the ability to articulate concerns and issues in a positive light.

Works with indirect supervision and is guided by procedures, guidance by others, interprets policy and strategy

Job description

Job responsibilities

The job holder will be required to meet NHS standards for confidentiality and information sharing.

The job holder will take accurate messages and will provide a customer focussed reception service as required.

The job holder will have daily telephone and face to face contact with staff, visitors, service users and regular contact with other departments within the Trust.

The job holder will be expected to make decisions within the boundaries of this role and with guidance from the line manager

To participate in the Trusts Personal Development Plan and Performance Review process and be responsible for own personal development, including attendance at relevant training courses

The job holder will provide a meet and greet service to the service users, carers and visitors

Works with indirect supervision and is guided by procedures, guidance by others, interprets policy and strategy

Person Specification

Qualifications / Experience

Essential

NVQ level 2, or equivalent qualification or learned experience through previous employment in similar role

Skills

Essential

Good communication skills verbal and written
Able to demonstrate good organisational skills and ability to prioritise actions

Person Specification

Qualifications / Experience

Essential

NVQ level 2, or equivalent qualification or learned experience through previous employment in similar role

Skills

Essential

Good communication skills verbal and written
Able to demonstrate good organisational skills and ability to prioritise actions

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Leeds and York Partnership NHS Foundation Trust

Address

Clifton House

Bluebeck Drive

York

YO30 5RA

Employer's website

https://www.leedsandyorkpft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Leeds and York Partnership NHS Foundation Trust

Address

Clifton House

Bluebeck Drive

York

YO30 5RA

Employer's website

https://www.leedsandyorkpft.nhs.uk/ (Opens in a new tab)