Job summary
Sherwood Forest Hospitals NHS Foundation Trustare seeking a motivated and detail oriented Associate Director of Operations (Site and Flow) to support the Deputy Chief Operating Officer (DCOO) in leading operational delivery and developing a broad-based clinical service that provides safe, sustainable, high quality, and cost effective care that is innovative and responsive to the needs of patients at SFHFT. It will be a dual role, focused for 30% of the time on getting the operational teams to become digital ready, ensuring that live bed management data is available and accurate via Nervecentre, that the EPR program is supported operationally on the wards and departments in relation to flow and site management, and 70% of time on the day to day management of the site and flow teams
Interviews week commencing 23rd March 2026
Main duties of the job
The ADO will support specific areas of the operations including the following areas:
- Site Management
- EPR readiness, delivering accurate and high-quality live bed information
- Improving Nervecentre DQ in relation to site and flow management
- Operations Control Centre
- Effective Capacity Management
- Escalation management and processes
- Day to day leadership of improvement programs related to flow, and site operations.
- Training and development of site team
- Improvements to the use of nervecentre to support effective flow and bed management
- Represent SFH at System/Regional/National forums, acting as SFH lead for system escalation calls
About us
Derbyshire Support and Facilities Services Ltd. (DSFS) is a subsidiary company that's 100% owned by Chesterfield Royal Hospital NHS Foundation Trust.
DSFS has just over 900 staff across Soft and Hard Facilities Services, and our corporate services including, ICT, Patient Records, Switchboard, Procurement, Finance and Clinical Engineering. Very much part of the 'Chesterfield Royal family', DSFS builds on solid NHS foundations to offer a more commercial approach that's dynamic, flexible, and proactive.
DSFS are proud to be striving to achieve a truly diverse and inclusive flexible workforce by valuing and welcoming everyone's abilities, uniqueness, and individuality. All our colleagues have the right to and should be able to feel 100% themselves at work; we believe that all our people add to and should improve our culture and not just fit in with it. By embracing our diverse backgrounds and differences our culture becomes richer and makes us stronger together.
Derbyshire Support and Facilities Services Limited currently do not offer a Certificate of Sponsorship, any applications which require sponsorship will not be considered
Please see below link for the DSFS website.
DSFS - Derbyshire Support & Facilities Services Limited | DSFS
When applying for roles please complete all sections of the application form.
Job description
Job responsibilities
For details of this exciting role, please see the attached Job description and Person Specification. This document contains a full detailed description of the role and what the main responsibilities and duties are along with the criteria that is required.
Job description
Job responsibilities
For details of this exciting role, please see the attached Job description and Person Specification. This document contains a full detailed description of the role and what the main responsibilities and duties are along with the criteria that is required.
Person Specification
Qualifications and Training
Essential
- oMasters degree or equivalent, or first degree or equivalent and post graduate management diploma.
- oLeadership and management training and evidence of sustained personal and professional development
Desirable
- oProgramme or Project management training
Experience
Essential
- oSenior operational leadership experience in an acute setting in either a senior corporate operational role or as a Divisional General Manager
- oDemonstrates an understanding of performance management against key indicators/ productivity metrics improving operational service delivery, quality and patient experience
- oProven track record in leadership and delivering sustainable change through effective resource and people management
- oProven budget and people management
- oEvidence of successfully engaging and influencing clinical and/or medical managers
Desirable
- oSuccessful leadership of emergency pathway at Trust level
- oExperience of working with system (ICS) colleagues to resolve system wide issues
Knowledge
Essential
- oDemonstrates a comprehensive understanding of the NHS and social care system and the challenges and opportunities facing Acute Trusts.
- oUnderstanding of clinical and corporate governance requirements
- oKnowledge of regulatory requirements
- oKnowledge and application of engagement tools and techniques
- oAn understanding of the strategic issues facing Trust services.
Desirable
- oSpecific knowledge of the emergency pathway in an acute setting
- oSpecific knowledge of system wide urgent care services and challenges
Skills and Personal Attributes
Essential
- oStrong interpersonal negotiating and influencing skills
- oDemonstrates awareness of own personal strengths and limitations with high personal and professional standards and emotional resilience
- oSpecialist skills in strategic thinking, critical analysis and resolution techniques.
- oExcellent communication and report writing skills
- oCommercially and financially literate
- oAble to provide and set direction, including analytical scope, usage of evidence to develop options.
- oAbility to lead change through people, to inspire vision and develop a common purpose.
- oAble to manage conflict positively whilst empowering others and supporting team working
Other Requirements
Essential
- oMust be adaptable and work flexibly to the requirements of the post.
- oParticipation in the Trust On-call rota.
- oRepresent the Trust as an ambassador at national, regional and local events
- oAble to travel between sites
- oAble to demonstrate behaviours consistent with DSFS and SFH CARE values and managerial behavioural standards
Person Specification
Qualifications and Training
Essential
- oMasters degree or equivalent, or first degree or equivalent and post graduate management diploma.
- oLeadership and management training and evidence of sustained personal and professional development
Desirable
- oProgramme or Project management training
Experience
Essential
- oSenior operational leadership experience in an acute setting in either a senior corporate operational role or as a Divisional General Manager
- oDemonstrates an understanding of performance management against key indicators/ productivity metrics improving operational service delivery, quality and patient experience
- oProven track record in leadership and delivering sustainable change through effective resource and people management
- oProven budget and people management
- oEvidence of successfully engaging and influencing clinical and/or medical managers
Desirable
- oSuccessful leadership of emergency pathway at Trust level
- oExperience of working with system (ICS) colleagues to resolve system wide issues
Knowledge
Essential
- oDemonstrates a comprehensive understanding of the NHS and social care system and the challenges and opportunities facing Acute Trusts.
- oUnderstanding of clinical and corporate governance requirements
- oKnowledge of regulatory requirements
- oKnowledge and application of engagement tools and techniques
- oAn understanding of the strategic issues facing Trust services.
Desirable
- oSpecific knowledge of the emergency pathway in an acute setting
- oSpecific knowledge of system wide urgent care services and challenges
Skills and Personal Attributes
Essential
- oStrong interpersonal negotiating and influencing skills
- oDemonstrates awareness of own personal strengths and limitations with high personal and professional standards and emotional resilience
- oSpecialist skills in strategic thinking, critical analysis and resolution techniques.
- oExcellent communication and report writing skills
- oCommercially and financially literate
- oAble to provide and set direction, including analytical scope, usage of evidence to develop options.
- oAbility to lead change through people, to inspire vision and develop a common purpose.
- oAble to manage conflict positively whilst empowering others and supporting team working
Other Requirements
Essential
- oMust be adaptable and work flexibly to the requirements of the post.
- oParticipation in the Trust On-call rota.
- oRepresent the Trust as an ambassador at national, regional and local events
- oAble to travel between sites
- oAble to demonstrate behaviours consistent with DSFS and SFH CARE values and managerial behavioural standards
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
