ICT Support Assistant
The closing date is 04 January 2026
Job summary
DSFS Ltd are looking to recruit the right candidate into the role of ICT Support Assistant who will be based within the ICT team at the ChesterfieldRoyal Hospital and offsite at DSFS Office based at Holmewood Derbyshire.
As a ICT Support Assistant you are to act as the first point of contact for the ICT Support Services and be responsible for logging servicerequests received either in person or via telephone and electronic means. Where possible, provide first time fixes and resolutions to problemsand where this is not achievable ensure that these are directed to the appropriate teams and resources to ensure prompt attention.
Main duties of the job
To be part of the team providing ICT Service Desk cover on a rota basis Monday to Friday between the hours of 8am and 5: 30 pm.To ensure that all calls received are properly documented in the Service Desk management system(s).To prioritise and escalate jobs to appropriate ICT teams, communicating matters which may be seen as complicated by non-ICT staff.To provide excellent customer care when dealing with users / customers both face to face and via telephone or electronic means.Ensure that users / customers are updated on the progress of their logged call on demand and proactively.
About us
Derbyshire Support and Facilities Services Ltd. (DSFS) is a subsidiary company that's 100% owned by Chesterfield Royal Hospital NHS Foundation Trust.
DSFS has just over 900 staff across Soft and Hard Facilities Services, and our corporate services including, ICT, Patient Records, Switchboard, Procurement, Finance and Clinical Engineering. Very much part of the 'Chesterfield Royal family', DSFS builds on solid NHS foundations to offer a more commercial approach that's dynamic, flexible, and proactive.
DSFS are proud to be striving to achieve a truly diverse and inclusive flexible workforce by valuing and welcoming everyone's abilities, uniqueness, and individuality. All our colleagues have the right to and should be able to feel 100% themselves at work; we believe that all our people add to and should improve our culture and not just fit in with it. By embracing our diverse backgrounds and differences our culture becomes richer and makes us stronger together.
Derbyshire Support and Facilities Services Limited currently do not offer a Certificate of Sponsorship, any applications which require sponsorship will not be considered
Please see below link for the DSFS website.
DSFS - Derbyshire Support & Facilities Services Limited | DSFS
When applying for roles please complete all sections of the application form.
Details
Date posted
12 December 2025
Pay scheme
Other
Salary
£24,658 to £26,242 a year per annum pro rata
Contract
Fixed term
Duration
12 months
Working pattern
Full-time
Reference number
166-DSFS-7594493
Job locations
DSFS ltd based at Holmewood offices
CBT ltd Enterprise drive
Chesterfield Holmewood
S42 5UZ
Employer details
Employer name
Chesterfield Royal Hospital NHS Foundation Trust
Address
DSFS ltd based at Holmewood offices
CBT ltd Enterprise drive
Chesterfield Holmewood
S42 5UZ
Employer's website
https://www.chesterfieldroyal.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
Privacy notice
Chesterfield Royal Hospital NHS Foundation Trust's privacy notice (opens in a new tab)