Job summary
An opportunity has arisen for a Bank vacancy as an Outpatient Receptionist & Call Centre Clerk
The successful candidates must be customer care focused, with exceptional communication and interpersonal skills to welcome patients attending outpatient clinics and directing them efficiently to the correct department.
Excellent organisational skills and an ability to work under pressure are essential requirements together with great attention to detail for ensuring data is recorded accurately onto the patient administration system to manage the booking of designated follow up clinics.
The post holders will be given full training to enable them to work in different reception areas covered by the central team including a busy call centre.
The standard hours of work are between 08:00 - 17:00 Monday to Friday with a 1 hour lunch break, but the hours of work are flexible & may require weekend working on occasion.
Main duties of the job
To provide a professional front of house and telephone service.
To meet the needs of all service users and take into account special requirements including communication impairments.
To receive and process paper reconciliation slips efficiently and quickly whilst helping to maintain National and local standards.
To input and update the Trust's PAS system, ensuring accurate patient computer records are maintained whilst achieving a high standard of data quality.
To arrange outpatient appointments in accordance with the agreed booking rules.
To keep up to date with organisational changes in order to provide a responsive and efficient service.
Maintain strict confidentiality at all times, relating to staff, patients and the Trust's operations.
Be adaptable to work across the Choice & Access service which includes the Central Booking Team and Outpatient Reception.
About us
Supporting our vision and values
Our Vision is to be a first-class provider of sustainable healthcare services, delivering the best possible care for our patients; and being a great place to work for our people. Our Proud to CARE philosophy supports this vision - and we all play a part in achieving it, by living up to the values we promise to our patients and each other.
As members of staff we will always:Show COMPASSION - treating our patients and colleagues with consideration, kindness and respectAim for high ACHIEVEMENT - providing excellent care, safe services, high standards and a positive experience every timeFoster RELATIONSHIPS - being socially responsible, working openly and honestly with our patients, staff, partners and communities to improve what we doCreate the right ENVIRONMENT - providing the tools and equipment that support a modern, eco-friendly, clean and safe environment
Job description
Job responsibilities
Please see the Job description and Person Specification in the attachments. This document contains a full detailed description of the role and what the main responsibilities and duties are along with the criteria that are required.
Follow us on Facebook and on Twitter: @hrcrhft @WellbeingCRH @royalhospital
Job description
Job responsibilities
Please see the Job description and Person Specification in the attachments. This document contains a full detailed description of the role and what the main responsibilities and duties are along with the criteria that are required.
Follow us on Facebook and on Twitter: @hrcrhft @WellbeingCRH @royalhospital
Person Specification
Qualifications
Essential
- Educated to GCSE grade C or above standard including English & Maths (or equivalent)
- RSA II keyboard skills (or equivalent)
Experience
Essential
- Experience of dealing with telephone enquiries
- Previous reception experience
- Experience of dealing with general public
- Experience in working flexibly as part of a team
Desirable
- Previous healthcare experience
- Ability to prioritise workload
- Ability to work under pressure
Skills
Essential
- Good organisational skills
- Understanding of Confidentiality
- Computer literacy
- Good communication skills
- Methodical approach to decision making
Desirable
- Knowledge of the PAS System
- Problem solving skills
Personal
Essential
- Professional manner
- Ability to work as part of a team
- Good interpersonal skills
- Excellent time keeping
Desirable
- Ability to work on own initiative
Person Specification
Qualifications
Essential
- Educated to GCSE grade C or above standard including English & Maths (or equivalent)
- RSA II keyboard skills (or equivalent)
Experience
Essential
- Experience of dealing with telephone enquiries
- Previous reception experience
- Experience of dealing with general public
- Experience in working flexibly as part of a team
Desirable
- Previous healthcare experience
- Ability to prioritise workload
- Ability to work under pressure
Skills
Essential
- Good organisational skills
- Understanding of Confidentiality
- Computer literacy
- Good communication skills
- Methodical approach to decision making
Desirable
- Knowledge of the PAS System
- Problem solving skills
Personal
Essential
- Professional manner
- Ability to work as part of a team
- Good interpersonal skills
- Excellent time keeping
Desirable
- Ability to work on own initiative
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
