Job summary
An opportunity has arisen for a full time vacancy as a Booking Co-ordinator working in the busy central booking team. The role is on a Fixed Term for 12 months to cover maternity leave.
The post holder will be required to provide excellent customer service to all service users ensuring that they are polite and courteous at all times.
Excellent organisational skills and an ability to work under pressure are essential requirements together with great attention to detail for ensuring data is recorded accurately onto the patient administration system to manage the booking of designated new and follow up clinics.
The post holders will be given full training to enable them to work in the booking team.
The standard hours of work are 08:30 - 17:00 Monday to Friday with a 1 hour lunch break.
Main duties of the job
An exciting opportunity has arisen for a Booking Co-ordinator to cover services within the Central Booking Team
The Booking Co-ordinator will be responsible for providing a comprehensive, efficient and effective appointment booking service in order to meet the Trust's patient waiting times, liaising closely with and responding to queries relating to appointments and activity from all stakeholders, providing support both internal and external to the Trust.
The successful candidate must be customer care focused, with exceptional communication and interpersonal skills when dealing with patients both face to face and over the telephone. As the role is within a busy booking team an ability to work under pressure is vital. Excellent time keeping skills and prioritising workload are essential to the role.
About us
Supporting our vision and values
Our Vision is to be a first-class provider of sustainable healthcare services, delivering the best possible care for our patients; and being a great place to work for our people. Our Proud to CARE philosophy supports this vision - and we all play a part in achieving it, by living up to the values we promise to our patients and each other.
COMPASSION - treating everyone with kindness - welcoming diversity and inclusion, considering individual needs; andchallenging inappropriate behaviours outside of our values? AMBITION - Aspiring to be the best - reaching high standards, providing exceptional care and services; and achievingmeasurable improvements in people's health and wellbeing? RESPECT - Valuing and appreciating everyone - listening, learning and acting on their experiences, being open andhonest; and recognising that working with others brings benefits? ENCOURAGEMENT- Opportunities for all - supporting education and development, he
Job description
Job responsibilities
Please see the Job description and Person Specification in the attachments. This document contains a full detailed description of the role and what the main responsibilities and duties are along with the criteria that are required.
Follow us on Facebook and on Twitter: @hrcrhft @WellbeingCRH @royalhospital
Job description
Job responsibilities
Please see the Job description and Person Specification in the attachments. This document contains a full detailed description of the role and what the main responsibilities and duties are along with the criteria that are required.
Follow us on Facebook and on Twitter: @hrcrhft @WellbeingCRH @royalhospital
Person Specification
Qualifications and Training
Essential
- 5 GCSE passes including English at C or above or relevant administrative qualifications
- Competent user of MS Word, Excel, Access. ECDL/M.O.S.T qualification
- Possess a recognised typing qualification i.e. RSA II RSA III or equivalent or equivalent experience
Experience
Essential
- Excellent communication and organisational skills with attention to detail
- Previous administrative experience and experience of working with the general public
- Demonstrates a positive attitude for good customer service
- Experience of working with a wide range of professionals.
Desirable
Skills and Knowledge
Essential
- A proven ability in proactively solving complex problems
- Ability to suggest and implement new procedures
- In depth knowledge of the 18 week RTT pathway and NHS Targets
- Excellent written and communication skills
- Ability to cope under pressure, prioritising workloads and meet deadlines following tasks through to completion
- Good concentration skills with attention to detail
Desirable
- Proven staff management and supervisory skills
Personal Attributes
Essential
- Ability to use own initiative and prioritise workload with a methodical approach to work with excellent timekeeping
- Able to communicate effectively with all levels of staff including senior managers, consultants, junior medical staff, nurses, etc
- Ability to work as a member of a team.
Demonstrates Trust Values
Essential
- Excellence, Accountability, Compassion, Teamwork and Integrity - Together we care
Person Specification
Qualifications and Training
Essential
- 5 GCSE passes including English at C or above or relevant administrative qualifications
- Competent user of MS Word, Excel, Access. ECDL/M.O.S.T qualification
- Possess a recognised typing qualification i.e. RSA II RSA III or equivalent or equivalent experience
Experience
Essential
- Excellent communication and organisational skills with attention to detail
- Previous administrative experience and experience of working with the general public
- Demonstrates a positive attitude for good customer service
- Experience of working with a wide range of professionals.
Desirable
Skills and Knowledge
Essential
- A proven ability in proactively solving complex problems
- Ability to suggest and implement new procedures
- In depth knowledge of the 18 week RTT pathway and NHS Targets
- Excellent written and communication skills
- Ability to cope under pressure, prioritising workloads and meet deadlines following tasks through to completion
- Good concentration skills with attention to detail
Desirable
- Proven staff management and supervisory skills
Personal Attributes
Essential
- Ability to use own initiative and prioritise workload with a methodical approach to work with excellent timekeeping
- Able to communicate effectively with all levels of staff including senior managers, consultants, junior medical staff, nurses, etc
- Ability to work as a member of a team.
Demonstrates Trust Values
Essential
- Excellence, Accountability, Compassion, Teamwork and Integrity - Together we care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
