Job summary
All applicants must be 18 years old or over.
We are currently looking to appoint a Receptionist to work in the Den (this includes the Den Reception, Children's Hearing Services Reception and, when/if required, Nightingale ward and Neonatal Unit Receptions) within the Family Care Division.
This role will involve work on weekends, and bank holidays.
The successful candidate must be customer focused, with exceptional communication and interpersonal skills.
Excellent organisational skills and an ability to work under pressure are essential requirements together with great attention to detail for ensuring data is recorded accurately onto the patient administration systems.
To be successful in this role you will possess IT skills, GCSE Maths and English grade A-C (or equivalent) and have relevant office/secretarial experience. You must also be adaptable to meet the service needs.
Knowledge of medical terminology, customer care and previous NHS experience are also desirable.
Main duties of the job
The main emphasis of this role is to provide a comprehensive andcourteous clerical and meet and great service to patients and their families; along with the multidisciplinary teamworking within Child Health.
Duties will include checking in patients and booking follow up appointments. answering and actioning patient queries either via telephone/email/in person, and maintaining patient case notes as required for clinics.
Please see Job Description for main duties of the job in attachments.
About us
Chesterfield Royal Hospital NHS Foundation Trust is a well performing Foundation Trust serving a population of around 441,000 across the Bolsover, Derbyshire Dales, North Amber Valley, High Peak and North East Derbyshire districts, with a workforce of around 5,000.
We are committed to working with our partners in Health and Social Care to deliver long term financial sustainability and resilience in our performance to ensure we provide high quality services and excellent patient care.
Job description
Job responsibilities
Please see the Job Description and Person Specification in the attachments. This document contains a full detailed description of the role and what the main responsibilities and duties are along with the criteria that are required.
Job description
Job responsibilities
Please see the Job Description and Person Specification in the attachments. This document contains a full detailed description of the role and what the main responsibilities and duties are along with the criteria that are required.
Person Specification
Qualifications and Training
Essential
- Educated to GCSE grade C or above standard (or equivalent) including English and Maths
Experience
Essential
- Experience of dealing with telephone enquiries
- Previous reception experience
- Experience of dealing with the general public
- Experience in working flexible as part of a team
Desirable
- Previous healthcare experience
- Previous call centre experience
Skills and Knowledge
Essential
- Good organisation skills
- Ability to work under pressure
- Ability to prioritise own workload
- Excellent attention to detail
Desirable
- Ability to handle change
- Experience of the Hospital's patient administration IT systems, including Careflow and SystmOne
Personal Attributes
Essential
- Good communication skills
- Ability to work as part of a team
- Good interpersonal skills
- Professional, pleasant and courteous manner
- Excellent time keeping
Desirable
- Ability to work on own initiative
Demonstrates Trust Values
Essential
- Proud to CARE (Compassion, Ambition, Respect, Encouragement)
Person Specification
Qualifications and Training
Essential
- Educated to GCSE grade C or above standard (or equivalent) including English and Maths
Experience
Essential
- Experience of dealing with telephone enquiries
- Previous reception experience
- Experience of dealing with the general public
- Experience in working flexible as part of a team
Desirable
- Previous healthcare experience
- Previous call centre experience
Skills and Knowledge
Essential
- Good organisation skills
- Ability to work under pressure
- Ability to prioritise own workload
- Excellent attention to detail
Desirable
- Ability to handle change
- Experience of the Hospital's patient administration IT systems, including Careflow and SystmOne
Personal Attributes
Essential
- Good communication skills
- Ability to work as part of a team
- Good interpersonal skills
- Professional, pleasant and courteous manner
- Excellent time keeping
Desirable
- Ability to work on own initiative
Demonstrates Trust Values
Essential
- Proud to CARE (Compassion, Ambition, Respect, Encouragement)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
