Clinic Coordinator

Job description

Job responsibilities

Communicating effectively with the Team (Doctors, Nurses, CAOs, Receptionists), patients and external callers.

Efficiently working on the Partial Booking and Pending lists.

Updating spreadsheets and liaising with Nursing Staff and other Allied Health Professionals.

Liaising with Medical staff, Doctors and Consultants regarding capacity issues Accurately completing the documentation of patients for input into the computerised patient and administration system.

Operating a VDU for inputting and retrieval of information, using many Microsoft Office packages.

Using a Tracker System on Medway for recording the destination and receipt of patient records.

Answering telephone enquiries courteously, taking messages and conveying the information accurately to the appropriate person.

To add, change and cancel/delete any clinics as requested for audit, Bank Holidays or Consultant changes in line with the Trust procedures.

To review all clinics on a regular basis to ensure they are being used efficiently and monitor the usage of appointment slots and work closely with the Assistant Service Manager.

To be able to work under pressure with the minimum of supervision on occasions.

To report any variances to the Assistant Service Manager.

Action clinic amendment forms in line with Trust Procedures and working closely with the Clinical team.

Perform any other duties as dictated by the Assistant Service Manager for the Care Unit.

Contribute to report production

Communicating effectively with the Team (Doctors, Nurses, CAOs, Receptionists), patients and external callers.

Efficiently working on the Partial Booking and Pending lists.

Updating spreadsheets and liaising with Nursing Staff and other Allied Health Professionals.

Liaising with Medical staff, Doctors and Consultants regarding capacity issues Accurately completing the documentation of patients for input into the computerised patient and administration system.

Operating a VDU for inputting and retrieval of information, using many Microsoft Office packages.

Using a Tracker System on Medway for recording the destination and receipt of patient records.

Answering telephone enquiries courteously, taking messages and conveying the information accurately to the appropriate person.

To add, change and cancel/delete any clinics as requested for audit, Bank Holidays or Consultant changes in line with the Trust procedures.

To review all clinics on a regular basis to ensure they are being used efficiently and monitor the usage of appointment slots and work closely with the Assistant Service Manager.

To be able to work under pressure with the minimum of supervision on occasions.

To report any variances to the Assistant Service Manager.

Action clinic amendment forms in line with Trust Procedures and working closely with the Clinical team.

Perform any other duties as dictated by the Assistant Service Manager for the Care Unit.

Contribute to report production

Person Specification

Qualifications and Training

Essential

• Educated to GCSE Standard (or equivalent) in English and Mathematics

Experience

Essential

• Experience of working as part of a Multi-Disciplinary Team.
• Demonstrate knowledge and experience of general office practices, including spreadsheets and databases.

Desirable

• Experience of working within a health care environment
• Experience in Patient Administration Systems

Skills and Knowledge

Essential

• Confidentiality
• Good communication skills
• Excellent telephone manner
• Excellent organisational skills
• An ability to manage and deliver targets
• Good keyboard skills
• A good knowledge of the Patient Administration System or equivalent database system
• Ability to work under pressure/prioritise workload
• Effective team member

Desirable

• Knowledge of national waiting list and time targets/initiatives
• Familiar with work-based computer packages

Personal Attributes

Essential

• Professional appearance

Proud to CARE Values

Essential

• Compassion, Ambition, Respect, Encouragement

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Chesterfield Royal Hospital NHS Foundation Trust

Address

Chesterfield Royal Hospital Foundation Trust

Calow

Chesterfield

S44 5BL

Employer's website

https://www.chesterfieldroyal.nhs.uk/ (Opens in a new tab)