Job summary
An exciting opportunity has arisen to work within our Business Services Team at Royal Primary Care to cover 9 months maternity leave. This will be based at one of our Chesterfield sites.
We are looking to employ 2 part-time administrators for a fixed term 9 month period to cover maternity leave. We have 2 vacancies to cover:
- 1 x 30 hours per week
- 1 x 19 hours per week
Main duties of the job
An opportunity has arisen to join our growing team at Royal Primary Care and we are looking for an enthusiastic part-time and full time Business Services Administrator to work within in our busy medical practice within the Chesterfield area.
The successful candidate should have basic IT skills.
Other essential skills are the ability to work as part of a team, have a good level of qualification (or equivalent experience) and competency in Maths and English.
About us
Our vision is to be an exceptional provider of family medicine, dedicated to our patients, and we're on a mission to improve our community's health and reduce inequality.
Royal Primary Care surgeries are part of Chesterfield Royal Hospital Foundation Trust and this brings the benefits of being part of a larger organisation. As well as an NHS pension, you'll have access to training and development opportunities and a whole raft of well-being initiatives to look after your physical and mental health. At Royal Primary Care, your happiness is at the heart of our appraisal system, and we place great importance on everyone feeling included. You'll have an equal say in how we look after you through access to our annual staff survey.
(Please note although this is not Agenda for Change - we do offer our employees a good package of benefits)
Job description
Job responsibilities
To work within the reception team with a focus on achieving excellent patient care via the telephone and face to face. Carry out GP approved triage to ensure our patients see the correct clinician first time. Being a first point of contact for our patients and other healthcare providers.
Please see the attached job description for a full breakdown of the duties and responsibilities.
Job description
Job responsibilities
To work within the reception team with a focus on achieving excellent patient care via the telephone and face to face. Carry out GP approved triage to ensure our patients see the correct clinician first time. Being a first point of contact for our patients and other healthcare providers.
Please see the attached job description for a full breakdown of the duties and responsibilities.
Person Specification
Qualifications and Training
Essential
- GCSE in Maths & English Grade C or above
- ECDL or equivalent
Desirable
- NVQ or equivalent in Customer Care
- Formal training in a public facing environment
- Knowledge of GP computer systems, preferably SystmOne
Experience
Essential
- Working with the public.
- Understanding of back office functions
Desirable
- Telephone call handling experience
- Understanding of patient confidentiality and iGPR
Skills and Knowledge
Essential
- Good team working skills
- Effective time management skills
- Ability to work independently following verbal or written instructions
- Understanding of Subject Access Requests and other types of from patients and / or outside agencies.
- Understanding of referral process for patients from primary to secondary care.
- Clear communication skills.
Desirable
- Understanding the issues around safeguarding and patient confidentiality
- GDPR knowledge
- Knowledge of searches within SystmOne .
- Ability to action team tasks.
- Knowledge of appointment process.
- Use of SMS systems.
- Use of admin email.
Personal Attributes
Essential
- Adaptable to change.
- Friendly but professional approach.
- Good time management.
- A willingness to strive for excellence and train in all aspects of the team
- Flexible approach to cross site working.
Person Specification
Qualifications and Training
Essential
- GCSE in Maths & English Grade C or above
- ECDL or equivalent
Desirable
- NVQ or equivalent in Customer Care
- Formal training in a public facing environment
- Knowledge of GP computer systems, preferably SystmOne
Experience
Essential
- Working with the public.
- Understanding of back office functions
Desirable
- Telephone call handling experience
- Understanding of patient confidentiality and iGPR
Skills and Knowledge
Essential
- Good team working skills
- Effective time management skills
- Ability to work independently following verbal or written instructions
- Understanding of Subject Access Requests and other types of from patients and / or outside agencies.
- Understanding of referral process for patients from primary to secondary care.
- Clear communication skills.
Desirable
- Understanding the issues around safeguarding and patient confidentiality
- GDPR knowledge
- Knowledge of searches within SystmOne .
- Ability to action team tasks.
- Knowledge of appointment process.
- Use of SMS systems.
- Use of admin email.
Personal Attributes
Essential
- Adaptable to change.
- Friendly but professional approach.
- Good time management.
- A willingness to strive for excellence and train in all aspects of the team
- Flexible approach to cross site working.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
