Chesterfield Royal Hospital NHS Foundation Trust

Reception/Administrator

The closing date is 22 September 2025

Job summary

An opportunity has arisen to join our growing team at Royal Primary Care and we are looking for enthusiastic Receptionist/Administrator to work within in our busy medical practice within the Chesterfield area.

This is a temporary 12 months secondment cover as follows

1 x 30 hours per week

Main duties of the job

Ensuring reception is manned at all times

Maintaining and monitoring the Practice appointments system

Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional,

All reception administration is processed in a timely manner

Processing and distributing incoming (and outgoing) mail

Taking messages and passing on information.

Filing and retrieving paperwork.

Processing repeat prescriptions in accordance with Practice guidelines.

Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures

Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers.

Clearing and re-stock consulting rooms as required.

Providing clerical assistance to Practice and Trust staff as required including word/data processing, filing, photocopying, diary management and scanning.

Monitoring of stationery and other supplies.

Dealing with clinical waste (including removal to designated area

Keeping the reception /office area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter.

About us

Our vision is to be an exceptional provider of family medicine, dedicated to our patients, and we're on a mission to improve our community's health and reduce inequality.

Royal Primary Care surgeries are part of Chesterfield Royal Hospital Foundation Trust and this brings the benefits of being part of a larger organisation. As well as an NHS pension, you'll have access to training and development opportunities and a whole raft of well-being initiatives to look after your physical and mental health. At Royal Primary Care, your happiness is at the heart of our appraisal system, and we place great importance on everyone feeling included. You'll have an equal say in how we look after you through access to our annual staff survey.

(Please note although this is not Agenda for Change - we do offer our employees a good package of benefits)

Date posted

10 September 2025

Pay scheme

Other

Salary

Depending on experience £23,875.00 per annum pro rata

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

166-RPC-7285767

Job locations

RPC West

Ashgate

Chesterfield

S40 4AA

Job description

Job responsibilities

To work within the reception team with a focus on achieving excellent patient care via the telephone and face to face. Carry out GP approved triage to ensure our patients see the correct clinician first time. Being a first point of contact for our patients and other healthcare providers.

Please see the attached job description for a full breakdown of the duties and responsibilities.

Job description

Job responsibilities

Please see the attached job description for a full breakdown of the duties and responsibilities.

Person Specification

Qualifications and training

Essential

GCSE Maths & English grade C or above or equivalent

Desirable

NVQ or equivalent in customer care
Formal training in a public facing environment
Knowledge of GP computor systems, SystmOne

Experience

Essential

Working with the public, preferably in a Reception environment
Basic office procedures

Desirable

Telephone call handling Experience

Skills and Knowledge

Essential

Good Team working skills
Effective time management skills
Ability to work independently following verbal or written instructions

Desirable

Understanding of the issues around Safeguarding

Personal Attributes

Essential

Adaptable to change.
Friendly but professional approach
Good time management
A willingness to strive for excellence

Desirable

Flexibility to work across sites.
Flexibility in working hours

Person Specification

Qualifications and training

Essential

GCSE Maths & English grade C or above or equivalent

Desirable

NVQ or equivalent in customer care
Formal training in a public facing environment
Knowledge of GP computor systems, SystmOne

Experience

Essential

Working with the public, preferably in a Reception environment
Basic office procedures

Desirable

Telephone call handling Experience

Skills and Knowledge

Essential

Good Team working skills
Effective time management skills
Ability to work independently following verbal or written instructions

Desirable

Understanding of the issues around Safeguarding

Personal Attributes

Essential

Adaptable to change.
Friendly but professional approach
Good time management
A willingness to strive for excellence

Desirable

Flexibility to work across sites.
Flexibility in working hours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Chesterfield Royal Hospital NHS Foundation Trust

Address

RPC West

Ashgate

Chesterfield

S40 4AA

Employer's website

https://www.chesterfieldroyal.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Chesterfield Royal Hospital NHS Foundation Trust

Address

RPC West

Ashgate

Chesterfield

S40 4AA

Employer's website

https://www.chesterfieldroyal.nhs.uk/ (Opens in a new tab)