Job summary
A exciting vacancy has arisen within the Maternity & Gynaecology Care Unit, Family Care Division for a Receptionist, working Monday - Friday 37.5 hours per week, 8.30am - 5pm. The Relief Receptionist provides cover across the Care Unit working on either Trinity Ward, Womens Health Unit, the Birth Centre or Antenatal Clinic reception desks.
The Receptionists provide a professional clerical and co-ordination service to the wards and outpatient departments, to ensure that patients and visitors receive a friendly, customer focused and efficient service.
Main duties of the job
The successful candidates will possess previous clerical experience, including VDU/keyboard skills, and have experience of using a telephone. Excellent communication skills, both verbal and written, and the ability to work to deadlines are also essential requirements of this post.
This post involves receiving and handling information that is confidential and therefore the post holder must maintain strict confidentiality at all times.
About us
Chesterfield Royal Hospital is located in Calow, Chesterfield, which is situated on a green field site on the edge of the Peak District National Park. It is home to the Crooked Spire and is also close to Sheffield, Derby and Nottingham, thus offering numerous choices for recreational activities and lifestyles.
Chesterfield Royal Hospital was officially opened by Queen Elizabeth II in 1985 and since then it has continued to expand and modernise, currently holding approximately 550 beds. We provide acute in-patient and out-patient care for Chesterfield and the surrounding rural area of North Derbyshire, serving a population of approximately 350,000 people.
Job description
Job responsibilities
Responsible for providing a friendly and personal checking in of patients and their families/carers, and managing their expectations at busy times.
Be mindful of and act within policy in terms of safeguarding.
Filing of reports and correspondence in patients case notes, in accordance with hospital procedures. Maintain patients case notes including updating and documenting any changes in patient details.
Reconciling clinics in line with timescales.
Undertake clerical duties associated with the discharge or transfer of patients from the Consultant care, any transport arrangements which may be required, booking follow up appointments and ensuring the safe return of case notes to the appropriate departments.
Answer telephones, receive and relay messages. Undertake ad hoc messenger duties as required.
To demonstrate a flexible approach to Department duties where appropriate.
Checking of stocks of stationery for the ward when required and relaying to necessary colleagues.
Be proactive in escalating any concerns of any kind to Line Management
Any other duties in the Division, which may be delegated from time to time by the Assistant Service Manager or Care Unit Coordinator.
Job description
Job responsibilities
Responsible for providing a friendly and personal checking in of patients and their families/carers, and managing their expectations at busy times.
Be mindful of and act within policy in terms of safeguarding.
Filing of reports and correspondence in patients case notes, in accordance with hospital procedures. Maintain patients case notes including updating and documenting any changes in patient details.
Reconciling clinics in line with timescales.
Undertake clerical duties associated with the discharge or transfer of patients from the Consultant care, any transport arrangements which may be required, booking follow up appointments and ensuring the safe return of case notes to the appropriate departments.
Answer telephones, receive and relay messages. Undertake ad hoc messenger duties as required.
To demonstrate a flexible approach to Department duties where appropriate.
Checking of stocks of stationery for the ward when required and relaying to necessary colleagues.
Be proactive in escalating any concerns of any kind to Line Management
Any other duties in the Division, which may be delegated from time to time by the Assistant Service Manager or Care Unit Coordinator.
Person Specification
Qualifications and Training
Essential
- Educated to GCSE grade C or above standard including English & Maths (or equivalent)
- OCR II keyboard skills (or equivalent)
Desirable
Experience
Essential
- Experience of dealing with telephone enquiries
- Previous reception experience
- Experience of dealing with general public
- Experience in working flexibly as part of a team
- Experience in data input
Desirable
- Previous admin experience in a healthcare setting
- Ability to prioritise workload
- Ability to work under pressure
- Experience of patient administration system e.g. Careflow
Skills and Knowledge
Essential
- Numerate/Literate
- Understanding of Confidentiality
- Computer literacy
- Good communication skills
Desirable
Personal Attributes
Essential
- Adaptable
- Smart appearance
- Pleasant and courteous manner
Desirable
- Team worker
- Ability to work alone
Demonstrates Trust Values
Essential
- Compassion, Ambition, Respect, Encourage
Person Specification
Qualifications and Training
Essential
- Educated to GCSE grade C or above standard including English & Maths (or equivalent)
- OCR II keyboard skills (or equivalent)
Desirable
Experience
Essential
- Experience of dealing with telephone enquiries
- Previous reception experience
- Experience of dealing with general public
- Experience in working flexibly as part of a team
- Experience in data input
Desirable
- Previous admin experience in a healthcare setting
- Ability to prioritise workload
- Ability to work under pressure
- Experience of patient administration system e.g. Careflow
Skills and Knowledge
Essential
- Numerate/Literate
- Understanding of Confidentiality
- Computer literacy
- Good communication skills
Desirable
Personal Attributes
Essential
- Adaptable
- Smart appearance
- Pleasant and courteous manner
Desirable
- Team worker
- Ability to work alone
Demonstrates Trust Values
Essential
- Compassion, Ambition, Respect, Encourage
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
