Job summary
An opportunity has arisen for a full time Ward Receptionist within the Medicine & Emergency Care Division. The working hours will be 37.5 hours per week, 0800-1600 Monday to Friday. The successful candidate must be customer focused with exceptional communication and interpersonal skills. Excellent organisational skills and an ability to work under pressure are essential requirements together with great attention to detail for ensuring data is recorded onto the patient administration system and to manage the booking of designated follow up appointments after discharge. To be successful in this role you will possess excellent interpersonal and IT skills and previous reception experience. You must have effective communication skills and be adaptable to meet the service needs. Knowledge of medical terminology, customer care & previous NHS experience are also desirable.
**PLEASE NOTE THAT DUE TO BANDING, THIS POST DOES NOT SUPPORT A VISA SPONSORSHIP**
Main duties of the job
To provide a comprehensive clerical coordination service and to receive patients across the Medical divisional wards. The post involves receiving and handling information which is confidential and therefore the post holder must maintain strict confidentiality at all time.
Duties will include front of house face to face receptionist service to all patients and visitors, maintaining patient notes and Open Ward/Careflow/Nervecentre systems and filing ensuring that accuracy and confidentiality is maintained
About us
Our vision is to be a first class provider of sustainable healthcare, delivering the best possible care for our patients; and being a great place to work for our people. Our proud to CARE philosophy supports this vision - and we all play a part in achieving it, by living up to the values we promise our patients and each other.
As colleagues, we will always be guided by our Proud to Care Values:
Compassion: Treating everyone with kindness - welcoming diversity and inclusion, considering individual needs; and challenging inappropriate behaviours outside of our values.
Ambition: Aspiring to be the best - reaching high standards, providing exceptional care and services; and achieving measurable improvements in people's health and wellbeing.
Respect: Valuing and appreciating everyone - listening, learning, and acting on their experiences, being open and honest; and recognising that working with others brings benefits.
Encouragement: Opportunities for all - supporting education and development, helping people to bring their improvement ideas to life and speak-up; and getting everyone involved in our future.
Job description
Job responsibilities
Please see job description and person specification in the attachments. This document contains a detailed description of the role and what the main responsibilities and duties are along with the criteria that are required.
**PLEASE NOTE THAT DUE TO BANDING, THIS POST DOES NOT SUPPORT A VISA SPONSORSHIP**
Job description
Job responsibilities
Please see job description and person specification in the attachments. This document contains a detailed description of the role and what the main responsibilities and duties are along with the criteria that are required.
**PLEASE NOTE THAT DUE TO BANDING, THIS POST DOES NOT SUPPORT A VISA SPONSORSHIP**
Person Specification
Qualifications & Training
Essential
- Educated to GCSE standard or equivalent to include English & Maths at grades A-C (or equivalent) Functional skills level 2
Desirable
- Completed secondary school education
Experience
Essential
- Relevant clerical experience Use of telephone in a busy environment
Desirable
- Previous experience within a healthcare environment Customer Care experience
Knowledge & Skills
Essential
- Ability to work under pressure Ability to prioritise workload Ability to deal with a variety of tasks simultaneously VDU/Keyboard skills Understanding of office procedure
Desirable
Personal Attributes
Essential
- Smart appearance Polite manner Effective written and verbal communication Works as a team member Awareness/understanding of confidentiality
Demonstrates our Proud to Care Values
Essential
- Compassion, Ambition, Respect, Encouragement
Person Specification
Qualifications & Training
Essential
- Educated to GCSE standard or equivalent to include English & Maths at grades A-C (or equivalent) Functional skills level 2
Desirable
- Completed secondary school education
Experience
Essential
- Relevant clerical experience Use of telephone in a busy environment
Desirable
- Previous experience within a healthcare environment Customer Care experience
Knowledge & Skills
Essential
- Ability to work under pressure Ability to prioritise workload Ability to deal with a variety of tasks simultaneously VDU/Keyboard skills Understanding of office procedure
Desirable
Personal Attributes
Essential
- Smart appearance Polite manner Effective written and verbal communication Works as a team member Awareness/understanding of confidentiality
Demonstrates our Proud to Care Values
Essential
- Compassion, Ambition, Respect, Encouragement
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
