ED Receptionist

Job description

Job responsibilities

1. To provide a professional and efficient first point of contact for patients, and visitors to the Emergency Department, both in person and on the telephone.

2. Accurately complete the electronic documentation of patients in order to facilitate effective patient care and to accurately input, retrieve and maintain information whilst maintaining an awareness of data quality and correcting issues as they arise.

3. To maintain effective communication with patients, relatives, Multi-Disciplinary Teams, other Divisions and external agencies in an efficient and professional manner.

4. To work effectively and flexibly with a small Administration Team during the day and be confident to autonomously and unsupervised out of hours. Ensuring shifts are covered and team meetings and training is attended.

5. Retrieval and tracking of case notes, as required, for patients emergency admissions out of hours.

6. Be responsible for booking outpatient appointments as required to ensure the continuation of care for patients.

7. Electronically file reports and other documents from the Department and print GP letters as required. Undertake general administration work to support the smooth running of the reception.

8. Arrange for the recall of patients as directed by the Duty Consultant.

9. In conjunction with the nursing staff, be aware of the wellbeing of people presenting and waiting in the Department. Raise concerns with Medical / Nursing staff of any deterioration in any persons condition.

10. Liaise with the Trust and external agencies to establish and maintain a high standard of working relationships to ensure the efficient running of the service and report any untoward incidents to the Nurse in Charge.

Person Specification

Qualifications

Essential

• Educated to GCSE Standard (or equivalent) to include Maths & English

Experience

Essential

• Relevant clerical experience
• Experience of working within a busy environment

Desirable

• Previous experience within a healthcare setting
• Customer Care experience

Skills and Knowledge

Essential

• Ability to work under pressure
• Ability to prioritise workload
• Ability to multitask
• Understanding of office procedures
• VDU/Keyboard skills

Desirable

• Knowledge of PAS/Careflow Systems

Personal Attributes

Essential

• Professional appearance
• Effective written and Verbal communication
• Awareness/understanding of confidentiality
• works as a team member

Proud to Care

Essential

• Compassion, Ambition, Respect, Encouragement

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Chesterfield Royal Hospital NHS Foundation Trust

Address

Chesterfield Royal Hospital

Calow

Chesterfield

S44 5BL

Employer's website

https://www.chesterfieldroyal.nhs.uk/ (Opens in a new tab)