Job summary
We are looking for a full time Receptionist / Administrator to join our friendly and dynamic CAMHS Reception and Administration Team.
This is an exciting opportunity for someone who is looking for a varied role which provides a courteous and professional front of house service along with back office administration on a rota basis between 2 sites.
Please note this role does not meet the Home Office criteria for the Trust to be able to offer a certificate of sponsorship, any applications that require sponsorship will not be considered.
Main duties of the job
To act as an Admin Assistant/Receptionist within our CAMHS Team. Providing a comprehensive and courteous clerical service to CAMHS. To ensure a professional co-ordination and telephone/reception service and maintaining confidentiality at all times. The post holder will work as part of a team, providing support of the highest quality where there is a need for accuracy.
You will be required to work over 2 sites in Chesterfield.
About us
Our vision is to be a first-class provider of sustainable healthcare services, delivering the best possible care for our patients, and being a great place to work for our people. Our Proud to CARE philosophy supports this vision, and we all play a part in achieving it by living up to the values we promise to our patients and each other. As members of staff, we will alwaysbe guided by our CARE values:
Compassion:This involves treating everyone with kindness, valuing diversity and inclusion, and considering individual needs.
Ambition:The Trust aims to be the best, reaching high standards, providing exceptional care, and achieving measurable improvements in health outcomes.
Respect:This means valuing and appreciating everyone, actively listening, learning from experiences, and acting on feedback.
Encourage:This value focuses on supporting education and development, encouraging colleagues to share improvement ideas, and fostering an inclusive environment.
Job description
Job responsibilities
To act as an Admin Assistant/Receptionist within our CAMHS Team. Providing a comprehensive and courteous clerical service to CAMHS. To ensure a professional co-ordination and telephone/reception service and maintaining confidentiality at all times. The post holder will work as part of a team, providing support of the highest quality where there is a need for accuracy.
Support to the CAMHS Service:1. Answering the telephone and other queries, taking messages accurately and promptly;2. Opening, dealing with and distributing post, and other internal communications in a timely manner;3. Taking patient referrals from the Choose and Book system and updating SystmOne with this information.4. Photocopying;5. Audio typing6. Accurate and timely recording of appointment outcomes7. Filing of reports and correspondence in patients case notes, in accordance with hospital procedures.Maintain patients case notes including updating and documenting any changes in patient details.8. Operating IT systems, including but not limited to, Medway, SystmOne and email as required.9. To action locally-defined administrative procedures specific to the Division or department to which they are assigned10. Undertake clerical duties associated with the discharge or transfer of patients from the Consultant, Doctor or Therapist care. To book follow up appointments and ensure the safe return of patient case notes are returned to the appropriate departments.11. Undertake ad hoc messenger duties as required.12. To demonstrate a flexible approach to the Department where there is a need for cross cover duties where appropriate.13. Be proactive in escalating any concerns of any kind to Line Management14. Any other duties within the Care Unit, which may be delegated from time to time by the Line Managers
Job description
Job responsibilities
To act as an Admin Assistant/Receptionist within our CAMHS Team. Providing a comprehensive and courteous clerical service to CAMHS. To ensure a professional co-ordination and telephone/reception service and maintaining confidentiality at all times. The post holder will work as part of a team, providing support of the highest quality where there is a need for accuracy.
Support to the CAMHS Service:1. Answering the telephone and other queries, taking messages accurately and promptly;2. Opening, dealing with and distributing post, and other internal communications in a timely manner;3. Taking patient referrals from the Choose and Book system and updating SystmOne with this information.4. Photocopying;5. Audio typing6. Accurate and timely recording of appointment outcomes7. Filing of reports and correspondence in patients case notes, in accordance with hospital procedures.Maintain patients case notes including updating and documenting any changes in patient details.8. Operating IT systems, including but not limited to, Medway, SystmOne and email as required.9. To action locally-defined administrative procedures specific to the Division or department to which they are assigned10. Undertake clerical duties associated with the discharge or transfer of patients from the Consultant, Doctor or Therapist care. To book follow up appointments and ensure the safe return of patient case notes are returned to the appropriate departments.11. Undertake ad hoc messenger duties as required.12. To demonstrate a flexible approach to the Department where there is a need for cross cover duties where appropriate.13. Be proactive in escalating any concerns of any kind to Line Management14. Any other duties within the Care Unit, which may be delegated from time to time by the Line Managers
Person Specification
Qualifications and Training
Essential
- Educated to GCSE grade C or above standard including English & Maths (or equivalent)
- RSA II keyboard skills (or equivalent)
- Audio Typing
Desirable
Experience
Essential
- Experience of dealing with telephone enquiries
- Previous reception experience
- Experience of dealing with general public
- Experience in working flexibly as part of a team
Desirable
- Previous healthcare experience
- Ability to prioritise workload
- Ability to work under pressure
Skills and Knowledge
Essential
- Understanding of Confidentiality
- Good communication skills
Desirable
- Ability to handle change
- Experience of the hospitals patient administration IT systems, Medway and SystmOne
Personal Attributes
Essential
- Adaptable
- Smart appearance
- Pleasant and courteous manner
Desirable
- Team worker
- Ability to work on own initiative
Person Specification
Qualifications and Training
Essential
- Educated to GCSE grade C or above standard including English & Maths (or equivalent)
- RSA II keyboard skills (or equivalent)
- Audio Typing
Desirable
Experience
Essential
- Experience of dealing with telephone enquiries
- Previous reception experience
- Experience of dealing with general public
- Experience in working flexibly as part of a team
Desirable
- Previous healthcare experience
- Ability to prioritise workload
- Ability to work under pressure
Skills and Knowledge
Essential
- Understanding of Confidentiality
- Good communication skills
Desirable
- Ability to handle change
- Experience of the hospitals patient administration IT systems, Medway and SystmOne
Personal Attributes
Essential
- Adaptable
- Smart appearance
- Pleasant and courteous manner
Desirable
- Team worker
- Ability to work on own initiative
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
