Job summary
DSFS Ltd are looking to appoint the right candidate into the role of a Security Team Leader, the post holder will provide a reassuring visible presence with a caring and sensitive approach. Will protect, advise, investigate, and act in an endeavour to always create and maintain a safe and crime free environment. Security staff will be compassionate, courteous, and patient, acting without fear, favour or prejudice to the rights of others.
Main duties of the job
To protect service users and staff wherever possible from the effects of crime by highlighting potential and actual situations and coordinating security services as required.
To prevent and detect crime, undertake initial enquiries, and liaise with local police and management.
To supervise and manage a small team of security officers ensuring all organisational policy and procedures are adhered to.
Prepare and disseminate daily hand over reports.
Advise, remind, and encourage staff members to develop an interest in crime prevention and protection of personal, patients and Trust property.
Keeping a record of all duties carried out each shift in a personal notebook as well as entering any untoward incidents in the daily occurrence log. Complete incident reporting using the Trusts incident reporting system when necessary.
Assist with safe operation during take-off and landing of Air Ambulance and security of same whilst on ground.
Monitor the access control systems, particular attention to break glass notifications, doors left open, faults and temporary interruptions to service.
Maintaining a highly visible deterrent by patrolling of hospital on foot and via vehicle. In doing this checking all property and land associated with the Trust is secure and free of hazards.
Supervision of duty security staff ensuring all organisational policies and procedures are adhered to.
Any other duties appropriate to the role.
About us
Derbyshire Support and Facilities Services Ltd. (DSFS) is a subsidiary company that's 100% owned by Chesterfield Royal Hospital NHS Foundation Trust.
DSFS has just over 900 staff across Soft and Hard Facilities Services, and our corporate services including, ICT, Patient Records, Switchboard, Procurement, Finance and Clinical Engineering. Very much part of the 'Chesterfield Royal family', DSFS builds on solid NHS foundations to offer a more commercial approach that's dynamic, flexible, and proactive.
DSFS are proud to be striving to achieve a truly diverse and inclusive flexible workforce by valuing and welcoming everyone's abilities, uniqueness, and individuality. All our colleagues have the right to and should be able to feel 100% themselves at work; we believe that all our people add to and should improve our culture and not just fit in with it. By embracing our diverse backgrounds and differences our culture becomes richer and makes us stronger together.
Derbyshire Support and Facilities Services Limited currently do not offer a Certificate of Sponsorship, any applications which require sponsorship will not be considered
Job description
Job responsibilities
Please see the Job Description and Person Specification in the attachments section on this page. This document contains a full detailed description of the role and what the main responsibilities and duties are, along with the criteria that are required for the role.
Job description
Job responsibilities
Please see the Job Description and Person Specification in the attachments section on this page. This document contains a full detailed description of the role and what the main responsibilities and duties are, along with the criteria that are required for the role.
Person Specification
Qualifications and Training
Essential
- Knowledge of the Security or Customer Service industry.
- Team Leader qualification or equivalent experience.
- Knowledge and experience of IT systems including Outlook, Word and Excel
- Knowledge of security systems, such as CCTV, access control, intruder alarms and car parking systems.
- GCSE's grade c or above in English and Maths
Desirable
- Valid SIA licences in both CCTV and Frontline.
- A recognised qualification in security and or physical intervention
- Excellent knowledge or qualifications in Customer Service and Health & Safety.
- Team Leader or Management qualification.
Experience
Essential
- Experience of working within a security team or customer focused service.
- Experience of supervising a team.
- Experienced in dealing with challenging behaviour including violent and aggressive situations
Desirable
- Previous experience working within the NHS
Skills and Knowledge
Essential
- Knowledge and experience of security systems and their operation.
- Good knowledge of security environment, the potential risks, threats and actions required to manage and reduce risks.
- To assess situations quickly, using appropriate action to defuse a situation and provide effective solutions.
- Ability to maintain calm and control in difficult situations, minimising panic in others.
- Experience in monitoring and pro-actively demonstrating security procedures are being adhered to by staff, contractors and visitors in order to ensure the premises and staff are safe.
- Ability to liaise and communicate clearly with patients, staff, visitors and contractors.
- Demonstrate excellent customer care.
- Experienced in dealing with emergency situations.
- Strong verbal and written communication skills.
- Ability to communicate and respond appropriately to alarms, evacuations, incidents and emergency whilst following security procedures and ensuring safety
- Excellent Inter-personal skills.
- To assess situations quickly, using appropriate action to defuse a situation and provide effective solutions.
- Ability to maintain calm and control in difficult situations, minimising panic in others.
- Experience in monitoring and pro-actively demonstrating security procedures are being adhered to by staff, contractors and visitors in order to ensure the premises and staff are safe.
Personal Attributes
Essential
- To assess situations quickly, using appropriate action to defuse a situation and provide effective solutions.
- Ability to maintain calm and control in difficult situations, minimising panic in others.
- Experience in monitoring and pro-actively demonstrating security procedures are being adhered to by staff, contractors and visitors in order to ensure the premises and staff are safe
Person Specification
Qualifications and Training
Essential
- Knowledge of the Security or Customer Service industry.
- Team Leader qualification or equivalent experience.
- Knowledge and experience of IT systems including Outlook, Word and Excel
- Knowledge of security systems, such as CCTV, access control, intruder alarms and car parking systems.
- GCSE's grade c or above in English and Maths
Desirable
- Valid SIA licences in both CCTV and Frontline.
- A recognised qualification in security and or physical intervention
- Excellent knowledge or qualifications in Customer Service and Health & Safety.
- Team Leader or Management qualification.
Experience
Essential
- Experience of working within a security team or customer focused service.
- Experience of supervising a team.
- Experienced in dealing with challenging behaviour including violent and aggressive situations
Desirable
- Previous experience working within the NHS
Skills and Knowledge
Essential
- Knowledge and experience of security systems and their operation.
- Good knowledge of security environment, the potential risks, threats and actions required to manage and reduce risks.
- To assess situations quickly, using appropriate action to defuse a situation and provide effective solutions.
- Ability to maintain calm and control in difficult situations, minimising panic in others.
- Experience in monitoring and pro-actively demonstrating security procedures are being adhered to by staff, contractors and visitors in order to ensure the premises and staff are safe.
- Ability to liaise and communicate clearly with patients, staff, visitors and contractors.
- Demonstrate excellent customer care.
- Experienced in dealing with emergency situations.
- Strong verbal and written communication skills.
- Ability to communicate and respond appropriately to alarms, evacuations, incidents and emergency whilst following security procedures and ensuring safety
- Excellent Inter-personal skills.
- To assess situations quickly, using appropriate action to defuse a situation and provide effective solutions.
- Ability to maintain calm and control in difficult situations, minimising panic in others.
- Experience in monitoring and pro-actively demonstrating security procedures are being adhered to by staff, contractors and visitors in order to ensure the premises and staff are safe.
Personal Attributes
Essential
- To assess situations quickly, using appropriate action to defuse a situation and provide effective solutions.
- Ability to maintain calm and control in difficult situations, minimising panic in others.
- Experience in monitoring and pro-actively demonstrating security procedures are being adhered to by staff, contractors and visitors in order to ensure the premises and staff are safe
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
