Job summary
All applicants must be 18 years old or over.
We are currently looking to appoint a Booking Co-ordinator in the Child Health Care Unit within the Family Care Division.
The successful candidate must be customer focused, with exceptional communication and interpersonal skills.
Working full time Monday - Friday (specific working hours will be agreed with the successful candidate).
Excellent organisational skills and an ability to work under pressure are essential requirements together with great attention to detail for ensuring data is recorded accurately on the patient administration systems.
To be successful in this role you will possess excellent interpersonal and IT skills, GCSE grade C or above (or equivalent) in Maths and English and have relevant office/secretarial experience. You must have effective communication skills and be adaptable to meet the service needs.
Knowledge of medical terminology, customer care and previous NHS experience are also desirable.
Main duties of the job
The main emphasis of this role is to provide a comprehensive, efficient and effective appointment booking service in order to meet the Trust's patient waiting times target. Along with providing excellent customer service to all service users.
Duties will include managing all patients waiting for an appointment on the Outpatient Waiting List including capacity to enable patients being seen in chronological order, constructing and scheduling clinic lists as per department guidelines, collecting missing demographic details from referrals, and taking part in all tasks within the Clinic Co-ordination Team as needed.
Please see the Job Description for the main duties of the job in attachments.
About us
Chesterfield Royal Hospital NHS Foundation Trust is a well performing Foundation Trust serving a population of around 441,000 across the Bolsover, Derbyshire Dales, North Amber Valley, High Peak and North East Derbyshire districts, with a workforce of around 5,000 staff.
We are committed to working with our partners in Health and Social Care to deliver long term financial sustainability and resilience in our performance to ensure we provide high quality services and excellent patient care.
Job description
Job responsibilities
Please see the Job Description and Person Specification in the attachments. This document contains a full detailed description of the role and what the main responsibilities and duties are along with the criteria that are required.
Job description
Job responsibilities
Please see the Job Description and Person Specification in the attachments. This document contains a full detailed description of the role and what the main responsibilities and duties are along with the criteria that are required.
Person Specification
Qualifications and Training
Essential
- Educated to GCSE grade C or above (or equivalent) including English and Maths
- RSA III keyboard skills (or equivalent)
Experience
Essential
- Experience of dealing with telephone enquiries
- Previous Reception experience
- Experience of dealing with the general public
- Experience of working flexibly as part of a team
Desirable
- Previous healthcare experience
- Ability to prioritise workload
- Ability to work under pressure
Skills and Knowledge
Essential
- Numerate
- Literate
- Understanding of confidentiality
- Computer literacy
- Good communication skills
Desirable
Personal Attributes
Essential
- Adaptable
- Smart appearance
- Pleasant and courteous manner
Demonstrates Trust Values
Essential
- Proud to CARE (Compassion, Ambition, Respect, Encouragement)
Person Specification
Qualifications and Training
Essential
- Educated to GCSE grade C or above (or equivalent) including English and Maths
- RSA III keyboard skills (or equivalent)
Experience
Essential
- Experience of dealing with telephone enquiries
- Previous Reception experience
- Experience of dealing with the general public
- Experience of working flexibly as part of a team
Desirable
- Previous healthcare experience
- Ability to prioritise workload
- Ability to work under pressure
Skills and Knowledge
Essential
- Numerate
- Literate
- Understanding of confidentiality
- Computer literacy
- Good communication skills
Desirable
Personal Attributes
Essential
- Adaptable
- Smart appearance
- Pleasant and courteous manner
Demonstrates Trust Values
Essential
- Proud to CARE (Compassion, Ambition, Respect, Encouragement)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
