Job summary
We have an exciting opportunity for a fixed term 12 month position - Care Co-ordinator - Nurse Liasion.
- 1 x 18.75 hours fixed term 12 months.
Care co-ordinators play an important role within a practice to proactively identify and work with patients. The Nurse Liaison role will be fundamental in supporting the Practice Nursing Team globally across Royal Primary Care. They work closely with the Practice Nursing teams to manage a caseload of patients, acting as a central point of contact to ensure appropriate support is made available to people and their carers; supporting them to understand and manage their condition and ensuring their changing needs are addressed.
Main duties of the job
Key responsibilities
Patient Assessment: Evaluating the healthcare needs of patients andensuring they receive appropriate care.
Coordination of Care: Collaborating with various healthcare professionalsto create a cohesive care plan and completing referrals as needed.
Education: Providing patients and their families with information about medical conditions, treatments, and available resources. Advocacy: Acting as a patient advocate to ensure their needs and preferences are respected. Follow-Up: Monitoring patient progress and adjusting care plans as necessary.
About us
We offer staff a range of attractive benefits:
- Health and Wellbeing Support:A wide range of support including access to our Employee Assistance Programme, financialsupport and other support provided byJoined Up Care Derbyshire.Read more about our Health and Wellbeing Offer.
- Wellbeing Hub:An onsite facility accessible to all CRH, DSFS and RPC - including a fully equipped gym, showers, classes, and onsite counselling.
- Learning and development:Arange of courses to help you grow in your career
- Discounts:IncludingHealth Service DiscountsandBlue Light Card.
- NHS Fleet Solutions:A cost-effectivecar leasing scheme including easy access to electric vehicles
Job description
Job responsibilities
Other responsibilities within the role;
- Work with people, their families and carers, to improve their understanding of their condition.
- Support people to develop and review personalised care and support plans to manage their needs and achieve better healthcare outcomes.
- Help people to manage their needs by providing a contact to answer queries, make and manage appointments, and ensure that people have good quality written or verbal information to help them make choices about their care.
- Assist people to access self-management education courses, peer support, health coaching and other interventions that support them in their health and wellbeing, and increase their levels of knowledge, skills and confidence in managing their health.
- Provide co-ordination and navigation for people and their carers across health and care services. Helping to ensure patients receive a joined-up service and the appropriate support from the right person at the right time.
- Work collaboratively with all primary care professionals within the surgery to proactively identify and manage a caseload, which will include patients with long-term health conditions, and where appropriate, refer back to other health professionals within the surgery.
- Raise awareness of how to identify patients who may benefit from shared decision making and support surgery colleagues and people to be more prepared to have shared decision-making conversations.
- Support the practice in developing communication channels between GPs, clinical teams, people and their families and carers and other agencies.
- Identify carers and help them access services to support them liaising with the practice carers champion
- Conduct follow-ups on communications from out of hospital and in-patient services.
- Maintain records of referrals and interventions to enable monitoring and evaluation of the service.
Job description
Job responsibilities
Other responsibilities within the role;
- Work with people, their families and carers, to improve their understanding of their condition.
- Support people to develop and review personalised care and support plans to manage their needs and achieve better healthcare outcomes.
- Help people to manage their needs by providing a contact to answer queries, make and manage appointments, and ensure that people have good quality written or verbal information to help them make choices about their care.
- Assist people to access self-management education courses, peer support, health coaching and other interventions that support them in their health and wellbeing, and increase their levels of knowledge, skills and confidence in managing their health.
- Provide co-ordination and navigation for people and their carers across health and care services. Helping to ensure patients receive a joined-up service and the appropriate support from the right person at the right time.
- Work collaboratively with all primary care professionals within the surgery to proactively identify and manage a caseload, which will include patients with long-term health conditions, and where appropriate, refer back to other health professionals within the surgery.
- Raise awareness of how to identify patients who may benefit from shared decision making and support surgery colleagues and people to be more prepared to have shared decision-making conversations.
- Support the practice in developing communication channels between GPs, clinical teams, people and their families and carers and other agencies.
- Identify carers and help them access services to support them liaising with the practice carers champion
- Conduct follow-ups on communications from out of hospital and in-patient services.
- Maintain records of referrals and interventions to enable monitoring and evaluation of the service.
Person Specification
Qualifications and Training
Essential
- GCSE in Maths and English at Grade C or above
- Prior IT Training Skills
Desirable
- NVQ level 2 or 3 in Health and Social Care
- Experience in GP/PCN setting
Experience
Essential
- Prior experience working in a healthcare environment is preferred
- Experience of managing caseloads
Desirable
- Knowledge and practical experience of QOF and local enhanced services
Skills and Knowledge
Essential
- Empathetic and compassionate approach towards patients, promoting a stigma-free environment.
- The ability to build relationships and communicate effectively with patients, families, and healthcare teams
- Excellent organisational skills to manage appointment bookings and patient records efficiently.
- Ability to work under pressure and to prioritise own workload
- Able to work independently or as part of a team
- Strong IT skills
Desirable
- Knowledge of clinical systems i.e. SystmOne
- Some understanding of medical conditions and treatment
Person Specification
Qualifications and Training
Essential
- GCSE in Maths and English at Grade C or above
- Prior IT Training Skills
Desirable
- NVQ level 2 or 3 in Health and Social Care
- Experience in GP/PCN setting
Experience
Essential
- Prior experience working in a healthcare environment is preferred
- Experience of managing caseloads
Desirable
- Knowledge and practical experience of QOF and local enhanced services
Skills and Knowledge
Essential
- Empathetic and compassionate approach towards patients, promoting a stigma-free environment.
- The ability to build relationships and communicate effectively with patients, families, and healthcare teams
- Excellent organisational skills to manage appointment bookings and patient records efficiently.
- Ability to work under pressure and to prioritise own workload
- Able to work independently or as part of a team
- Strong IT skills
Desirable
- Knowledge of clinical systems i.e. SystmOne
- Some understanding of medical conditions and treatment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
