Job summary
To provide a high level of professional and confidential co-ordination of the administrative staff for the Care Unit. The post holder will provide support to the Service Manager/Assistant Service Manager in all aspects of hospital and community performance management. Full consideration will be given to the development of the individual and their progress on to a more senior post will be encouraged.
Main duties of the job
To manage staff as agreed in local structures, providing leadership and direction. To manage on a day-to-day basis the provision of an efficient and effective administrative service. To establish and maintain standards and ensure these are audited and regularly reviewed.
To prioritise training and development needs and undertake Appraisals for staff, to ensure that each individual's potential is maximised and the Trust's organisational objectives are met.
To act as a professional lead for administrative staff and co-ordinate the workload for this group of staff
To ensure relevant rotas are filled and manage sick leave, annual leave and other absence for all administrative staff
To balance workload ensuring all local requirements are resourced and targets are met
To ensure that all administrative processes are appropriately actioned. This includes, but is not limited to, salary returns, sickness records, complaints etc.
About us
Chesterfield Royal Hospital NHS Foundation Trust is a well performing Foundation Trust serving a population of around 441,000 across the Bolsover, Chesterfield, Derbyshire Dales, North Amber Valley, High Peak and North East Derbyshire districts. With a workforce of around 4,200 staff and good financial control and was recently rated "Good" by the CQC.
We are committed to working with our partners in Health and Social Care to deliver long term financial sustainability and resilience in our performance to ensure we provide high quality services and excellent patient care.
Job description
Job responsibilities
To manage staff as agreed in local structures, providing leadership and direction.
To provide specialist administrative services to senior clinical/non clinical staff.
To provide cover as required, during periods of absence, for relevant colleagues within the care unit.
To action complex instructions from relevant designated staff.
To collect and analyse any relevant data and make recommendations to the Service Manager/Assistant Service Manager in respect of the maintenance of inpatient and outpatient waiting list/time guarantees and support the Assistant Service Manager to reduce the waiting lists.
To ensure the Service Manager/Assistant Service Manager is aware of any problems which could affect the achievement of waiting time targets and implement corrective action.
Job description
Job responsibilities
To manage staff as agreed in local structures, providing leadership and direction.
To provide specialist administrative services to senior clinical/non clinical staff.
To provide cover as required, during periods of absence, for relevant colleagues within the care unit.
To action complex instructions from relevant designated staff.
To collect and analyse any relevant data and make recommendations to the Service Manager/Assistant Service Manager in respect of the maintenance of inpatient and outpatient waiting list/time guarantees and support the Assistant Service Manager to reduce the waiting lists.
To ensure the Service Manager/Assistant Service Manager is aware of any problems which could affect the achievement of waiting time targets and implement corrective action.
Person Specification
Qualifications and Training
Essential
- Recognised management qualification (ILM/BTEC/NVQ) or equivalent
- OCR III
- Computer skills - email, internet, excel, word processing
Desirable
- ECDL
- Office based training such as NVQ
- Audio Typing
Experience
Essential
- Experience of managing staff
- Experience of working as part of a multi-disciplinary team
- Previous experience of hospital Careflow systems and other IT systems
- Experience of leading a team
Desirable
- Previous NHS experience
- Previous office experience
- Knowledge of HR processes
Skills and Knowledge
Essential
- Good communication skills
- Good prioritisation, planning and organisation skills
- Familiar with based computer systems with excellent IT skills
- Ability to problem solve
- Knowledge of office systems and processes
- Ability to work to deadlines
- Ability to receive complex instructions and act on them
- Ability to work under pressure
- Awareness of confidentiality
Desirable
- Previous waiting list management
- Medical terminology
Demonstrates our Proud to CARE Values
Essential
- Compassion, Ambition, Respect, Encouragement.
Person Specification
Qualifications and Training
Essential
- Recognised management qualification (ILM/BTEC/NVQ) or equivalent
- OCR III
- Computer skills - email, internet, excel, word processing
Desirable
- ECDL
- Office based training such as NVQ
- Audio Typing
Experience
Essential
- Experience of managing staff
- Experience of working as part of a multi-disciplinary team
- Previous experience of hospital Careflow systems and other IT systems
- Experience of leading a team
Desirable
- Previous NHS experience
- Previous office experience
- Knowledge of HR processes
Skills and Knowledge
Essential
- Good communication skills
- Good prioritisation, planning and organisation skills
- Familiar with based computer systems with excellent IT skills
- Ability to problem solve
- Knowledge of office systems and processes
- Ability to work to deadlines
- Ability to receive complex instructions and act on them
- Ability to work under pressure
- Awareness of confidentiality
Desirable
- Previous waiting list management
- Medical terminology
Demonstrates our Proud to CARE Values
Essential
- Compassion, Ambition, Respect, Encouragement.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
