Job summary
To ensure all Imaging referrals are processed in a timely and efficient manner using multiple IT applications including Order Comms/ICE System, Medway and Radiology Information Systems.
To work within the allocated Government time scale for all appointments.
To provide accurate examination information to patients, liaise with Consultants, Radiographer and Sonographers to ensure correct appointment slots are used to maintain a professional and high-quality service.
Main duties of the job
- Receive and process all Imaging referrals efficiently and timely whilst helping to maintain National and Local standards
- Maintain a good understanding of the Radiology Information System in order to create and locate imaging records to support patient care.
- When required, register patients on to the Hospital Medway system if no record can be found on RIS system prior to booking an appointment.
- Ensure all appointments are booked on the Radiology Information System (RIS) using the agreed, up to date, booking rules for each modality.
- Ensure all referrals are placed on the received request list and then allocate, as necessary, examinations for vetting prior to booking an appointment.
- When booking appointments, interpret all examination referral requests to ensure the correct examination is booked and an appropriate appointment with the correct preparation is sent out to the patient - checking that the appointment is well within the breach date.
- Ensure all appointments are booked into the correct room and onto the correct consultant/sonographer list.
- Liaise with clinical staff across the Department to ensure clinical justification/priority is determined.
- Monitor all modality rotas for any changes to clinic/appointment times and adjust booking rules accordingly.
- Monitor Radiologist's leave, to ensure any clinic closures have been identified to avoid cancellation of appointments
About us
Chesterfield Royal Hospital NHS Foundation Trust is a well performing Foundation Trust serving a population of around 441,000 across the Bolsover, Chesterfield, Derbyshire Dales, North Amber Valley, High Peak and North East Derbyshire districts. With a workforce of around 3,800 staff and good financial control, currently operating with a positive financial surplus and was recently rated "Good" by the CQC following their latest inspection in February 2017.
Follow us on Facebook and on Twitter: @HRcareers @WellbeingCRH @royalhospital
Job description
Job responsibilities
Please refer to the attached job description and person specification for full details of this post.
Follow us on Facebook and on Twitter: @CRHCareers @WellbeingCRH @royalhospital
Job description
Job responsibilities
Please refer to the attached job description and person specification for full details of this post.
Follow us on Facebook and on Twitter: @CRHCareers @WellbeingCRH @royalhospital
Person Specification
Qualification
Essential
- GCSE A-C (9-4) Grade English Language or equivelent
- ECDL or Equivalent
Desirable
- NVQ Level 3 in Customer Services
- GCSE Maths Grade A-C (9-4)
Experience
Essential
- 12 months (min) proven previous administration working and skills
- 12 months (min) previous experience of dealing with telephone appointments and enquiries in a busy environment
- Previous experience in dealing with confidential and sensitive information
Desirable
- Previous experience in a hospital or similar healthcare environment
- Previous Call Centre working experience
Skill and Knowledge
Essential
- Ability to work under pressure and remain calm
- Excellent communication skills to patients and staff at all levels
- Ability to work well as part of a team as well as using own initiative
Desirable
- Working knowledge of RIS and Careflow
- Medical Terminology
Person Specification
Qualification
Essential
- GCSE A-C (9-4) Grade English Language or equivelent
- ECDL or Equivalent
Desirable
- NVQ Level 3 in Customer Services
- GCSE Maths Grade A-C (9-4)
Experience
Essential
- 12 months (min) proven previous administration working and skills
- 12 months (min) previous experience of dealing with telephone appointments and enquiries in a busy environment
- Previous experience in dealing with confidential and sensitive information
Desirable
- Previous experience in a hospital or similar healthcare environment
- Previous Call Centre working experience
Skill and Knowledge
Essential
- Ability to work under pressure and remain calm
- Excellent communication skills to patients and staff at all levels
- Ability to work well as part of a team as well as using own initiative
Desirable
- Working knowledge of RIS and Careflow
- Medical Terminology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
