Job summary
We are seeking a friendly, organised, and detail-oriented Pharmacy Receptionist to join our team. As the first point of contact for patients and customers, the Pharmacy Receptionist plays a key role in creating a welcoming environment while supporting the smooth operation of the pharmacy. This is a permanent full-time position.
Main duties of the job
Responsibilities include taking in prescriptions, booking prescriptions onto the PTS system, handling phone queries, processing prescriptions, and ensuring accurate patient information is maintained. The ideal candidate will have excellent communication skills, a customer-focused attitude, and the ability to work in a fast-paced healthcare setting.
About us
Our Vision is to be a first-class provider of sustainable healthcare services, delivering the best possible care for our patients; and being a great place to work for our people. Our Proud to CARE philosophy supports this vision. As members of staff we will always:
- Show COMPASSION- treating everyone with kindness - welcoming diversity and inclusion, considering individual needs; and challenging inappropriate behaviours outside of our values
- AMBITION- Aspiring to be the best - reaching high standards, providing exceptional care and services; and achieving measurable improvements in people's health and wellbeing
- RESPECT- Valuing and appreciating everyone - listening, learning and acting on their experiences, being open and honest; and recognising that working with others brings benefits
- ENCOURAGEMENT- Opportunities for all - supporting education and development, helping people to bring their improvement ideas to life and speak-up; and getting everyone involved in our future
Job description
Job responsibilities
These are the key areas that support the purpose of the job
- Greet and attend to all visitors (including patients) according to dispensary guidelines.
- Receive prescriptions, Controlled Drug Requisition Books and other documents for onward dispensing or passing to the appropriate staff member/team for further action.
- Hand out medicines to ward staff following correct processes.
- Maintain accurate dispensary inventory by stock rotation/monitoring of stock (including date checking).
- Be responsible for filing and archiving paperwork.
- Maintain clean and tidy dispensing facilities and safe systems of work.
- Answer the dispensary telephone calls and deal with enquiries in the appropriate manner according to departmental procedures.
- Take payment for outpatient prescriptions using the till according to dispensary procedures.
- Cashing up of dispensary tills.
- Print off and maintain the dispensary inbox emails and respond to queries appropriately.
- Assist in general house-keeping duties as and when necessary including:
-
- Putting away medicines
- Replenishing consumable items e.g. bags, bottles, oral syringes, etc.
- Filing paperwork
- Cleaning trays, computers and work spaces regularly
- Delivery of medicines to wards and departments
Job description
Job responsibilities
These are the key areas that support the purpose of the job
- Greet and attend to all visitors (including patients) according to dispensary guidelines.
- Receive prescriptions, Controlled Drug Requisition Books and other documents for onward dispensing or passing to the appropriate staff member/team for further action.
- Hand out medicines to ward staff following correct processes.
- Maintain accurate dispensary inventory by stock rotation/monitoring of stock (including date checking).
- Be responsible for filing and archiving paperwork.
- Maintain clean and tidy dispensing facilities and safe systems of work.
- Answer the dispensary telephone calls and deal with enquiries in the appropriate manner according to departmental procedures.
- Take payment for outpatient prescriptions using the till according to dispensary procedures.
- Cashing up of dispensary tills.
- Print off and maintain the dispensary inbox emails and respond to queries appropriately.
- Assist in general house-keeping duties as and when necessary including:
-
- Putting away medicines
- Replenishing consumable items e.g. bags, bottles, oral syringes, etc.
- Filing paperwork
- Cleaning trays, computers and work spaces regularly
- Delivery of medicines to wards and departments
Person Specification
Qualifications
Essential
- English and Maths GCSE A-C/4-9 or equivalent
Desirable
- customer service qualification
Skills
Essential
- excellent communication skills
- good organisational skills
Person Specification
Qualifications
Essential
- English and Maths GCSE A-C/4-9 or equivalent
Desirable
- customer service qualification
Skills
Essential
- excellent communication skills
- good organisational skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
