Job summary
DSFS Ltd are looking to recruit the right candidate into the role of ICT Support Assistant who will be based within the ICT team at the Chesterfield Royal Hospital and offsite at DSFS Office based at Holmewood Derbyshire, driving licence and transport is essential
As an ICT Support Assistant you are to act as the first point of contact for the ICT Support Services and be responsible for logging service requests received either in person or via telephone and electronic means. Where possible, provide first time fixes and resolutions to problems and where this is not achievable ensure that these are directed to the appropriate teams and resources to ensure prompt attention.
Interview Date : 24/3/2024
Main duties of the job
Main Duties:
To be part of the team providing ICT Service Desk cover on a rota basis Monday to Friday between the hours of 8am and 5: 30 pm.
To ensure that all calls received are properly documented in the Service Desk management system(s).
To prioritise and escalate jobs to appropriate ICT teams, communicating matters which may be seen as complicated by non-ICT staff.
To provide excellent customer care when dealing with users / customers both face to face and via telephone or electronic means.
Ensure that users / customers are updated on the progress of their logged call on demand and proactively.
About us
Derbyshire Support and Facilities Services Ltd. (DSFS) is a subsidiary company that's 100% owned by Chesterfield Royal Hospital NHS Foundation Trust.
DSFS has just under 1000 staff across Soft and Hard Facilities Services, and our corporate services including, ICT, Patient Records, Switchboard, Procurement, Finance and Clinical Engineering. Very much part of the 'Chesterfield Royal family', DSFS builds on solid NHS foundations to offer a more commercial approach that's dynamic, flexible, and proactive.
DSFS are proud to be striving to achieve a truly diverse and inclusive flexible workforce by valuing and welcoming everyone's abilities, uniqueness, and individuality. All our colleagues have the right to and should be able to feel 100% themselves at work; we believe that all our people add to and should improve our culture and not just fit in with it. By embracing our diverse backgrounds and differences our culture becomes richer and makes us stronger together.
Derbyshire Support and Facilities Services Limited currently do not offer a Certificate of Sponsorship, any applications which require sponsorship will not be considered
Job description
Job responsibilities
For details of this exciting role, please see the attached Job Description and Person Specification.
Job description
Job responsibilities
For details of this exciting role, please see the attached Job Description and Person Specification.
Person Specification
Qualifications and Training
Essential
- o4 GCSE's or equivalent at Grade C or above.
- oRecognised ICT Qualification
Desirable
- oGCSE English & Maths at Grade C or above (or equivalent)
- oECDL
- oITIL Foundation Certificate
Experience
Essential
- oExperience of providing first line ICT support
- oExperience of using helpdesk / service desk software
- oPreviously worked in a role providing high levels of customer service
Desirable
- oPrevious experience in an healthcare IT environment
Skills and Knowledge
Essential
- oEffective verbal communication at all levels
- oGood telephone manner
- oMicrosoft Windows and Office
- oE-mail and Internet
- oProficient keyboard entry
- oAbility to prioritise workload
- oInstallation experience of PC's / Printer etc.
Desirable
- oUser administration using Microsoft Active Directory
- oUse of Remote Control Software (such as VNC or equivalent)
Personal Attributes
Essential
- oPleasant and courteous manner
- oSmart Appearance
- oAble to work as part of a team
- oAbility to prioritise workload
Desirable
- oMotivation to develop / progress within the IT industry
- oDriving licence and willingness to use own transport
Person Specification
Qualifications and Training
Essential
- o4 GCSE's or equivalent at Grade C or above.
- oRecognised ICT Qualification
Desirable
- oGCSE English & Maths at Grade C or above (or equivalent)
- oECDL
- oITIL Foundation Certificate
Experience
Essential
- oExperience of providing first line ICT support
- oExperience of using helpdesk / service desk software
- oPreviously worked in a role providing high levels of customer service
Desirable
- oPrevious experience in an healthcare IT environment
Skills and Knowledge
Essential
- oEffective verbal communication at all levels
- oGood telephone manner
- oMicrosoft Windows and Office
- oE-mail and Internet
- oProficient keyboard entry
- oAbility to prioritise workload
- oInstallation experience of PC's / Printer etc.
Desirable
- oUser administration using Microsoft Active Directory
- oUse of Remote Control Software (such as VNC or equivalent)
Personal Attributes
Essential
- oPleasant and courteous manner
- oSmart Appearance
- oAble to work as part of a team
- oAbility to prioritise workload
Desirable
- oMotivation to develop / progress within the IT industry
- oDriving licence and willingness to use own transport
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
