Job summary
We have a great opportunity for a part time Receptionist in Antenatal Clinic within the Maternity & Gynaecology Care Unit, Family Care Division, 15 hours per week.
The working hours are Monday - Friday 1pm - 4pm
The Receptionists provide a professional clerical and co-ordination service to the outpatient departments, to ensure that patients receive a friendly, customer focused and efficient service
Main duties of the job
The successful candidates will possess previous clerical experience, including VDU/keyboard skills, and have experience of using a telephone. Excellent communication skills, both verbal and written, and the ability to work to deadlines are also essential requirements of this post.
This post involves receiving and handling information that is confidential and therefore the post holder must maintain strict confidentiality at all times.
About us
Chesterfield Royal Hospital is located in Calow, Chesterfield, which is situated on a green field site on the edge of the Peak District National Park. It is home to the Crooked Spire and is also close to Sheffield, Derby and Nottingham, thus offering numerous choices for recreational activities and lifestyles.
Chesterfield Royal Hospital was officially opened by Queen Elizabeth II in 1985 and since then it has continued to expand and modernise, currently holding approximately 550 beds. We provide acute in-patient and out-patient care for Chesterfield and the surrounding rural area of North Derbyshire, serving a population of approximately 350,000 people.
Job description
Job responsibilities
Responsible for providing a friendly and personal checking in of patients and their families/carers, and managing their expectations at busy times.
Be mindful of and act within policy in terms of safeguarding.
Filing of reports and correspondence in patients case notes, in accordance with hospital procedures.
Maintain patients case notes including updating and documenting any changes in patient details.
Reconciling clinics in line with timescales.
Undertake clerical duties associated with the discharge or transfer of patients from the Consultant care, any transport arrangements which may be required, booking follow up appointments and ensuring the safe return of case notes to the appropriate departments.
Answer telephones, receive and relay messages. Undertake ad hoc messenger duties as required.
To demonstrate a flexible approach to Department duties where appropriate.
Checking of stocks of stationery for the ward when required and relaying to necessary colleagues.
Be proactive in escalating any concerns of any kind to Line Management
Any other duties in the Care Unit, which may be delegated from time to time by the Assistant Service Manager or Care Unit Coordinator.
Job description
Job responsibilities
Responsible for providing a friendly and personal checking in of patients and their families/carers, and managing their expectations at busy times.
Be mindful of and act within policy in terms of safeguarding.
Filing of reports and correspondence in patients case notes, in accordance with hospital procedures.
Maintain patients case notes including updating and documenting any changes in patient details.
Reconciling clinics in line with timescales.
Undertake clerical duties associated with the discharge or transfer of patients from the Consultant care, any transport arrangements which may be required, booking follow up appointments and ensuring the safe return of case notes to the appropriate departments.
Answer telephones, receive and relay messages. Undertake ad hoc messenger duties as required.
To demonstrate a flexible approach to Department duties where appropriate.
Checking of stocks of stationery for the ward when required and relaying to necessary colleagues.
Be proactive in escalating any concerns of any kind to Line Management
Any other duties in the Care Unit, which may be delegated from time to time by the Assistant Service Manager or Care Unit Coordinator.
Person Specification
Qualifications and Training
Essential
- Educated to GCSE grade C or above standard including English & Maths (or equivalent)
Desirable
Experience
Essential
- Experience of dealing with telephone enquiries
- Previous reception experience
- Experience of dealing with the general public
- Experience in working flexibly as part of a team
Desirable
- Previous healthcare experience
- Ability to prioritise workload
- Ability to work under pressure
Skillls and Knowledge
Essential
- Numerate/Literate
- Understanding of Confidentiality
- Computer literacy
- Good communication skills
Desirable
Personal Attributes
Essential
- Adaptable
- Smart appearance Pleasant and courteous manner
Desirable
- Team worker
- Ability to work alone
Demonstrates our Proud to Care Values
Essential
- Compassion, Ambition, Respect, Encouragement
Person Specification
Qualifications and Training
Essential
- Educated to GCSE grade C or above standard including English & Maths (or equivalent)
Desirable
Experience
Essential
- Experience of dealing with telephone enquiries
- Previous reception experience
- Experience of dealing with the general public
- Experience in working flexibly as part of a team
Desirable
- Previous healthcare experience
- Ability to prioritise workload
- Ability to work under pressure
Skillls and Knowledge
Essential
- Numerate/Literate
- Understanding of Confidentiality
- Computer literacy
- Good communication skills
Desirable
Personal Attributes
Essential
- Adaptable
- Smart appearance Pleasant and courteous manner
Desirable
- Team worker
- Ability to work alone
Demonstrates our Proud to Care Values
Essential
- Compassion, Ambition, Respect, Encouragement
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
