Call Handler/Administrator

Chesterfield Royal Hospital NHS Foundation Trust

This job is now closed

Job summary

An exciting opportunity has arisen to work within our new Call Handling/Administrative Team at Royal Primary Care.

We are looking to employ a Call Handler based at our Ashgate site.
2 positions available - permanent full-time and part- time per week.
Part-time considered.

Main duties of the job

An opportunity has arisen to join our growing team at Royal Primary Care and we are looking for enthusiastic full time call handler/administrator to work within in our busy medical centre within the Derbyshire area.

The successful candidate should have basic IT skills.

Other essential skills are the ability to work as part of a team, have a good level of qualification (or equivalent experience) and competency in Maths and English.

About us

Our vision is to be an exceptional provider of family medicine, dedicated to our patients, and we're on a mission to improve our community's health and reduce inequality.

Royal Primary Care surgeries are part of Chesterfield Royal Hospital Foundation Trust and this brings the benefits of being part of a larger organisation. As well as an NHS pension, you'll have access to training and development opportunities and a whole raft of well-being initiatives to look after your physical and mental health. At Royal Primary Care, your happiness is at the heart of our appraisal system, and we place great importance on everyone feeling included. You'll have an equal say in how we look after you through access to our annual staff survey.

(Please note although this is not Agenda for Change - we do offer our employees a good package of benefits)

Date posted

13 February 2025

Pay scheme

Other

Salary

£22,383 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

166-RPC-6988913

Job locations

Royal Primary Care West

Ashgate

S40 4AA

Job description

Job responsibilities

To work within the call handling team with a focus on achieving excellent patient care via the telephone. Carry out GP approved triage to ensure our patients see the correct clinician first time. Being a first point of contact for our patients and other healthcare providers.

Please see the attached job description for a full breakdown of the duties and responsibilities.

Job description

Job responsibilities

Please see the attached job description for a full breakdown of the duties and responsibilities.

Person Specification

Qualifications and Training

Essential

GCSE in Maths & English Grade C or above

Desirable

NVQ or equivalent in Customer Care
Formal training in a public facing environment
Knowledge of GP computer systems, preferably SystmOne

Experience

Essential

Working with the public, preferably in a reception environment with knowledge of basic office procedures

Desirable

Telephone call handling experience

Skills and Knowledge

Essential

Good team working skills
Effective time management skills
Ability to work independently following verbal or written instructions

Desirable

Understanding the issues around safeguarding and patient confidentiality
GDPR knowledge

Person Specification

Qualifications and Training

Essential

GCSE in Maths & English Grade C or above

Desirable

NVQ or equivalent in Customer Care
Formal training in a public facing environment
Knowledge of GP computer systems, preferably SystmOne

Experience

Essential

Working with the public, preferably in a reception environment with knowledge of basic office procedures

Desirable

Telephone call handling experience

Skills and Knowledge

Essential

Good team working skills
Effective time management skills
Ability to work independently following verbal or written instructions

Desirable

Understanding the issues around safeguarding and patient confidentiality
GDPR knowledge

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.