Reception/Administrator

Chesterfield Royal Hospital NHS Foundation Trust

This job is now closed

Job summary

An opportunity has arisen to join our growing team at Royal Primary Care and we are looking for enthusiastic Receptionist/Administrator to work within in our busy medical practice within the Heanor area.

This is a temporary 9 months maternity cover as follows

1 x 37.5 hours per week

Main duties of the job

o Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.o Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective wayo Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team.

About us

Our vision is to be an exceptional provider of family medicine, dedicated to our patients, and we're on a mission to improve our community's health and reduce inequality.

Royal Primary Care surgeries are part of Chesterfield Royal Hospital Foundation Trust and this brings the benefits of being part of a larger organisation. As well as an NHS pension, you'll have access to training and development opportunities and a whole raft of well-being initiatives to look after your physical and mental health. At Royal Primary Care, your happiness is at the heart of our appraisal system, and we place great importance on everyone feeling included. You'll have an equal say in how we look after you through access to our annual staff survey.

(Please note although this is not Agenda for Change - we do offer our employees a good package of benefits)

Date posted

12 November 2024

Pay scheme

Other

Salary

Depending on experience £22,368.06 per annum pro rata

Contract

Fixed term

Duration

9 months

Working pattern

Full-time

Reference number

166-RPC-6763359

Job locations

Brooklyn

Mansfield Road

Heanor

DE75 7AL

Job description

Job responsibilities

To work within the reception team with a focus on achieving excellent patient care via the telephone and face to face. Carry out GP approved triage to ensure our patients see the correct clinician first time. Being a first point of contact for our patients and other healthcare providers.

Please see the attached job description for a full breakdown of the duties and responsibilities.

Job description

Job responsibilities

Please see the attached job description for a full breakdown of the duties and responsibilities.

Person Specification

Qualifications and training

Essential

GCSE Maths & English grade C or above or equivalent

Desirable

NVQ or equivalent in customer care
Formal training in a public facing environment
Knowledge of GP computor systems, SystmOne

Experience

Essential

Working with the public, preferably in a Reception environment
Basic office procedures

Desirable

Telephone call handling Experience

Skills and Knowledge

Essential

Good Team working skills
Effective time management skills
Ability to work independently following verbal or written instructions

Desirable

Understanding of the issues around Safeguarding

Personal Attributes

Essential

Adaptable to change.
Friendly but professional approach
Good time management
A willingness to strive for excellence

Desirable

Flexibility to work across sites.
Flexibility in working hours

Person Specification

Qualifications and training

Essential

GCSE Maths & English grade C or above or equivalent

Desirable

NVQ or equivalent in customer care
Formal training in a public facing environment
Knowledge of GP computor systems, SystmOne

Experience

Essential

Working with the public, preferably in a Reception environment
Basic office procedures

Desirable

Telephone call handling Experience

Skills and Knowledge

Essential

Good Team working skills
Effective time management skills
Ability to work independently following verbal or written instructions

Desirable

Understanding of the issues around Safeguarding

Personal Attributes

Essential

Adaptable to change.
Friendly but professional approach
Good time management
A willingness to strive for excellence

Desirable

Flexibility to work across sites.
Flexibility in working hours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.