Job summary
The East Midlands Acute Providers Digital Design Collaborative (EMAP DDC)
The Digital Design Collaborative (DDC) is a group of NHS Acute Trusts in the East Midlands Region of England who have come together to strategically plan and collaborate on their collective digital transformation journey, with the ambition to strategically operate as one health care system.
The DDC vision isWe will have the best EPR in the NHS for the benefit of our patients, staff and population. This will be achieved by:
- Prioritising safety in our journey to improving patient care ensuring highest standards of safety and wellbeing
- Adding value to the working lives of our staff and empowering them to deliver exceptional patient outcomes with ease and confidence
- Contribute to the creation of a healthcare landscape where excellence is the norm, innovation is embraced, and the benefits of the collaboration are fully realised
The DDC member organisations have embarked on a digital excellence journey to implement a nationally leading Electronic Patient Record (EPR) system that will transform the quality of care for their patients and staff by having instantly accessible information using the latest mobile technology, reducing paper usage and utilising clinical decision support tools.
DSFS is proud to be supporting the EMAP DDC in the delivery of its vision.
Main duties of the job
Initially based at University Hospitals of Leicester NHS Trust (UHL), flexibility is required across the three main hospital sites (Leicester Royal Infirmary, Leicester General Hospital and Glenfield Hospital).
The Communications and Engagement Manager (Electronic Patient Record) has lead responsibility for Electronic Patient Record (EPR) communications, and will initially be embedded within UHL's communication and engagement department.
The post-holder will develop and implement impactful communications and engagement plans to drive engagement with a variety of audiences including Information Management and Technology (IM&T) colleagues, clinical and non-clinical colleagues across UHL and partner services.
The post-holder will use insight to segment and tailor our approaches, generating compelling and relevant communications campaigns for staff, stakeholders, and the public. Engagement is as important as communications in this role, as we seek to develop a first-of-its-type EPR, built by the NHS, for the NHS. The post-holder will play an exciting role in product development by supporting the design and implementation of effective user-research and engagement plans that reach a diverse audience.
About us
Derbyshire Support and Facilities Services (DSFS) is a subsidiary company that's 100% owned by Chesterfield Royal Hospital NHS Foundation Trust.
DSFS has just over 900 staff in Facilities, Estates, Procurement, ICT, Patient Records, Switchboard, Finance and Clinical Engineering. Very much part of the 'Chesterfield Royal family', DSFS builds on solid NHS foundations to offer a more commercial approach that's dynamic, flexible and proactive.
DSFS are proud to be striving to achieve a truly diverse and inclusive workforce by valuing and welcoming everyone's abilities, uniqueness and individuality. All our colleagues have the right to and should be able to feel 100% themselves at work; we believe that all our people add to and should improve our culture and not just fit in with it. By embracing our diverse backgrounds and differences our culture becomes richer and makes us stronger together.
Derbyshire Support and Facilities Services Limited currently do not offer a Certificate of Sponsorship, any applications which require sponsorship will not be considered
Job description
Job responsibilities
Please see the Job description and Person Specification in the attachments. This document contains a full detailed description of the role and what the main responsibilities and duties are along with the criteria that are required.
Job description
Job responsibilities
Please see the Job description and Person Specification in the attachments. This document contains a full detailed description of the role and what the main responsibilities and duties are along with the criteria that are required.
Person Specification
Qualifications and Training
Essential
- Educated to degree level or equivalent experience
- Able to demonstrate continuous professional development
Desirable
- Postgraduate qualification in communications, or working towards this standard
- Membership of professional body
- Evidence of leadership development
Experience
Essential
- Experience of designing and delivering successful multi-channel campaigns and communications approaches
- Experience of using employee insight to design successful internal communications plans and strategies
- Experience of account managing or business partnering internally
- Experience of complex channel management and reporting of engagement metrics
- Experience of using communications packages and ability to change at short notice, ensuring modern technology is utilised in the best way to suit the organisation
- Experience of working with colleague, public and community groups to develop communications approaches
Desirable
- Experience of working in a customer-facing environment
- Experience (or demonstrable appreciation) of the challenges facing public sector, particularly the NHS
- Experience of managing risks and reporting
- Experience of CMS systems for websites and intranets, and confidence in using them
- Experience of engagement methods, including surveys, event facilitation and running focus groups
- Event management experience
Communication and Relationship Skills
Essential
- Excellent written and verbal communication skills
- Confident and able to establish credibility quickly at all levels of the organisation
- Able to influence and interact with a diverse customer group
- Ability to be compassionate, inclusive and accountable, and lead staff, partners and other stakeholders
- Ability to manage confrontational situations and sensitive issues with tact and diplomacy
- Ability to translate often complex documents into 'plain English'
- Excellent knowledge of how communication techniques are evolving and ability to use this information to continually transform Trust communications and plans for all audiences
- Creative individual who keeps up to date with latest trends to help keep communications effective and current
Desirable
- Experience of creating and giving presentations to a varied group of internal and external stakeholders
- Experience of facilitating discussions or focus groups to gain insight
- Some experience of working on an on-call rota
- Crisis management experience
Analytical and Judgement Skills
Essential
- Able to analyse issues quickly and make decisions
- Ability to interpret data, produce reports and draw out recommendations to improve internal and external engagement
- Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales
Desirable
- Understanding of the public sector and awareness of the relevant social and political environments and impact on the health economy
Planning and Organisation Skills
Essential
- Advanced working knowledge of Microsoft Office packages with advanced keyboard use
- Evidence of success in efficient and effective project management
- Ability to work to tight deadlines
- Ability to prioritise own workload
- Ability to prepare and produce concise yet insightful communications for dissemination to senior stakeholders and a broad range of stakeholders as required
- Excellent IT skills, including ability to use desktop publishing software and content management systems
- Ability to research subject matter to produce engaging articles for staff
- Proven planning and organisational skills, and proven ability to work effectively at pace and under pressure
Equality, Diversity and Inclusion
Essential
- Able to demonstrate a commitment and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs
- Demonstrate understanding of, and commitment to, equal opportunities as an employee and as a provider of service to the public
Desirable
- Evidence of a solid understanding of patient confidentiality and the relevant aspects of libel law, the Freedom of Information Act, Equality Act and Data Protection Act.
Other Requirements Specific to the Role
Essential
- A team player, with a proactive and flexible approach
- Ability to travel to other locations as required and attend Trust sites out of hours - only where necessary and appropriate
- Ability to give constructive feedback to support development of others
- Must be able to demonstrate behaviours consistent with all EMAP partner's Values and Behaviours
Demonstrates DSFS Values
Essential
- Responsive - Reliable - Resourceful - Respectful
- Service Excellence Through Our People
Person Specification
Qualifications and Training
Essential
- Educated to degree level or equivalent experience
- Able to demonstrate continuous professional development
Desirable
- Postgraduate qualification in communications, or working towards this standard
- Membership of professional body
- Evidence of leadership development
Experience
Essential
- Experience of designing and delivering successful multi-channel campaigns and communications approaches
- Experience of using employee insight to design successful internal communications plans and strategies
- Experience of account managing or business partnering internally
- Experience of complex channel management and reporting of engagement metrics
- Experience of using communications packages and ability to change at short notice, ensuring modern technology is utilised in the best way to suit the organisation
- Experience of working with colleague, public and community groups to develop communications approaches
Desirable
- Experience of working in a customer-facing environment
- Experience (or demonstrable appreciation) of the challenges facing public sector, particularly the NHS
- Experience of managing risks and reporting
- Experience of CMS systems for websites and intranets, and confidence in using them
- Experience of engagement methods, including surveys, event facilitation and running focus groups
- Event management experience
Communication and Relationship Skills
Essential
- Excellent written and verbal communication skills
- Confident and able to establish credibility quickly at all levels of the organisation
- Able to influence and interact with a diverse customer group
- Ability to be compassionate, inclusive and accountable, and lead staff, partners and other stakeholders
- Ability to manage confrontational situations and sensitive issues with tact and diplomacy
- Ability to translate often complex documents into 'plain English'
- Excellent knowledge of how communication techniques are evolving and ability to use this information to continually transform Trust communications and plans for all audiences
- Creative individual who keeps up to date with latest trends to help keep communications effective and current
Desirable
- Experience of creating and giving presentations to a varied group of internal and external stakeholders
- Experience of facilitating discussions or focus groups to gain insight
- Some experience of working on an on-call rota
- Crisis management experience
Analytical and Judgement Skills
Essential
- Able to analyse issues quickly and make decisions
- Ability to interpret data, produce reports and draw out recommendations to improve internal and external engagement
- Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales
Desirable
- Understanding of the public sector and awareness of the relevant social and political environments and impact on the health economy
Planning and Organisation Skills
Essential
- Advanced working knowledge of Microsoft Office packages with advanced keyboard use
- Evidence of success in efficient and effective project management
- Ability to work to tight deadlines
- Ability to prioritise own workload
- Ability to prepare and produce concise yet insightful communications for dissemination to senior stakeholders and a broad range of stakeholders as required
- Excellent IT skills, including ability to use desktop publishing software and content management systems
- Ability to research subject matter to produce engaging articles for staff
- Proven planning and organisational skills, and proven ability to work effectively at pace and under pressure
Equality, Diversity and Inclusion
Essential
- Able to demonstrate a commitment and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs
- Demonstrate understanding of, and commitment to, equal opportunities as an employee and as a provider of service to the public
Desirable
- Evidence of a solid understanding of patient confidentiality and the relevant aspects of libel law, the Freedom of Information Act, Equality Act and Data Protection Act.
Other Requirements Specific to the Role
Essential
- A team player, with a proactive and flexible approach
- Ability to travel to other locations as required and attend Trust sites out of hours - only where necessary and appropriate
- Ability to give constructive feedback to support development of others
- Must be able to demonstrate behaviours consistent with all EMAP partner's Values and Behaviours
Demonstrates DSFS Values
Essential
- Responsive - Reliable - Resourceful - Respectful
- Service Excellence Through Our People
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
