Job summary
DSFS are looking for an ICT Application Support Specialist to join the its ICT Operations team. Whilst previous experience would be useful, it is more important that the successful candidate has a positive 'can-do' attitude, an analytical mind and the ability to troubleshoot problems.
DSFS, a subsidiary of Chesterfield Royal Hospital NHS Foundation Trust, is an exciting new enterprise providing estates management, procurement, financial and ICT services to major health care organisations across the East Midlands.
Derbyshire Support and Facilities Services Limited currently do not offer a Certificate of Sponsorship, any applications which require sponsorship will not be considered
Main duties of the job
Under guidance, the post of Application Support Specialist provides support for a portfolio of information system applications through the complete information systems lifecycle from commissioning to decommissioning. The post holder will provide systems and service management ensuring maximum availability and performance . The post holder will also be concerned with information governance, data quality and security.
About us
Derbyshire Support and Facilities Services Ltd. (DSFS) is a subsidiary company that's 100% owned by Chesterfield Royal Hospital NHS Foundation Trust.
DSFS has just under 1000 staff across Soft and Hard Facilities Services, and our corporate services including, ICT, Patient Records, Switchboard, Procurement, Finance and Clinical Engineering. Very much part of the 'Chesterfield Royal family', DSFS builds on solid NHS foundations to offer a more commercial approach that's dynamic, flexible, and proactive.
DSFS are proud to be striving to achieve a truly diverse and inclusive flexible workforce by valuing and welcoming everyone's abilities, uniqueness, and individuality. All our colleagues have the right to and should be able to feel 100% themselves at work; we believe that all our people add to and should improve our culture and not just fit in with it. By embracing our diverse backgrounds and differences our culture becomes richer and makes us stronger together.
Derbyshire Support and Facilities Services Limited currently do not offer a Certificate of Sponsorship, any applications which require sponsorship will not be considered
Job description
Job responsibilities
Please see the Job description and Person Specification attached to this vacancy. This document contains a full detailed description of the role and what the main responsibilities and duties are along with the criteria that is required.
Job description
Job responsibilities
Please see the Job description and Person Specification attached to this vacancy. This document contains a full detailed description of the role and what the main responsibilities and duties are along with the criteria that is required.
Person Specification
Qualifications and Training
Essential
- HNC / HND or equivalent experience in a computing/IT or Health related discipline
- PRINCE2 foundation or eq
Desirable
- Degree in a computing/IT or Health related discipline
- Software Testing qualification
- Service Management qualification
Experience
Essential
- Experience of supporting information systems preferably covering systems management and service management
- Evidence of writing and implementing operational process / procedures
- Understanding of data quality issues and relevant audit processes
- Responsibility for staff supervision
Desirable
- Project Management of successful, medium sized system implementation
- Previous NHS experience
- Previous management / administration of a Health Information Systems
- Disaster contingency planning
Skills and Knowledge
Essential
- Ability to analyse, interpret and present highly complex information
- Analytical approach to problem solving
- Relational database and business intelligence skills
- Good interpersonal / communication skills and the ability to explain technical information to a non-technical audience
- Experience of working to and meeting deadlines
Desirable
- Excellent planning and organisational skills
- Knowledge of NHS data definitions, reporting requirements, sources and flows of NHS information
- Stakeholder management
- Risk management
- Supplier liaison skills
Personal Attributes
Essential
- Able to work independently
- Able to communicate with all levels of staff including senior clinicians
- Supplier liaison skills
Person Specification
Qualifications and Training
Essential
- HNC / HND or equivalent experience in a computing/IT or Health related discipline
- PRINCE2 foundation or eq
Desirable
- Degree in a computing/IT or Health related discipline
- Software Testing qualification
- Service Management qualification
Experience
Essential
- Experience of supporting information systems preferably covering systems management and service management
- Evidence of writing and implementing operational process / procedures
- Understanding of data quality issues and relevant audit processes
- Responsibility for staff supervision
Desirable
- Project Management of successful, medium sized system implementation
- Previous NHS experience
- Previous management / administration of a Health Information Systems
- Disaster contingency planning
Skills and Knowledge
Essential
- Ability to analyse, interpret and present highly complex information
- Analytical approach to problem solving
- Relational database and business intelligence skills
- Good interpersonal / communication skills and the ability to explain technical information to a non-technical audience
- Experience of working to and meeting deadlines
Desirable
- Excellent planning and organisational skills
- Knowledge of NHS data definitions, reporting requirements, sources and flows of NHS information
- Stakeholder management
- Risk management
- Supplier liaison skills
Personal Attributes
Essential
- Able to work independently
- Able to communicate with all levels of staff including senior clinicians
- Supplier liaison skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
