Job summary
DSFS are looking for a suitably qualified and experienced ICT Operations Manager to join the senior leadership of its ICT team.
DSFS, a subsidiary of Chesterfield Royal Hospital NHS Foundation Trust, is an exciting new enterprise providing estates management, procurement, financial and ICT services to major health care organisations across the East Midlands.
Derbyshire Support and Facilities Services Limited currently do not offer a Certificate of Sponsorship, any applications which require sponsorship will not be considered
Interview date 10th August 2023
Main duties of the job
Reporting to the Head of ICT and Digital Services the post holder will be responsible for leading multiple teams which provide support to the entire ICT infrastructure and core applications within our prime customer, CRHFT, our wider developing customer base, and DSFS itself.
Excellent relationship building and team management skills are as important as your technical knowledge and talent. You will motivate and develop your team to deliver service excellence to all ICT customers of DSFS meeting and exceeding the agreed delivery standards. We will also rely on you to act as a champion in the field of ICT service and operations management across all customers providing expertise on ICT service management and cyber security. Working closely with the ICT PMO Manager and ICT Quality and Governance Manager you will develop and deliver the ICT and digital agendas of the ICT organisations.
About us
Derbyshire Support and Facilities Services Ltd. (DSFS) is a subsidiary company that's 100% owned by Chesterfield Royal Hospital NHS Foundation Trust.
DSFS has just under 1000 staff across Soft and Hard Facilities Services, and our corporate services including, ICT, Patient Records, Switchboard, Procurement, Finance and Clinical Engineering. Very much part of the 'Chesterfield Royal family', DSFS builds on solid NHS foundations to offer a more commercial approach that's dynamic, flexible, and proactive.
DSFS are proud to be striving to achieve a truly diverse and inclusive flexible workforce by valuing and welcoming everyone's abilities, uniqueness, and individuality. All our colleagues have the right to and should be able to feel 100% themselves at work; we believe that all our people add to and should improve our culture and not just fit in with it. By embracing our diverse backgrounds and differences our culture becomes richer and makes us stronger together.
Derbyshire Support and Facilities Services Limited currently do not offer a Certificate of Sponsorship, any applications which require sponsorship will not be considered
Job description
Job responsibilities
Please see the Job description and Person Specification attached to this vacancy. This document contains a full detailed description of the role and what the main responsibilities and duties are along with the criteria that is required.
Job description
Job responsibilities
Please see the Job description and Person Specification attached to this vacancy. This document contains a full detailed description of the role and what the main responsibilities and duties are along with the criteria that is required.
Person Specification
Qualifications
Essential
- o Educated to master's degree level or equivalent experience (preferably in a Computing/IT or Health related discipline)
Desirable
- PRINCE2 Practitioner or equivalent evidence of experience.
- Software Testing qualification (e.g. ISTQB foundation).
- Service Management qualification (e.g. ITIL foundation).
- Risk Management qualification (e.g. M_o_R foundation).
Experience
Essential
- Experience of managing managers and multiple teams concurrently.
- Experience of delivering large scale ICT services in complex environments.
- Experience of developing, managing, and gaining approval for complex/high value business cases
- Experience of developing and maintaining communication with a wide range of people on complex matters, issues, and ideas and/or in complex situations, using the most appropriate means.
- Experience of overseeing the development of IT Service Level Agreements, ensuring that all users have been consulted and specific requirements taken into account.
Desirable
- NHS Experience
- Experience of operating and delivering large scale complex ICT services/change in a public sector environment.
- o Experience of providing and managing a central document management repository.
- Experience of working in an environment with a recognised ISMS accreditation (e.g., ISO:27001).
Skills
Essential
- Significant specialist knowledge of IT service management practices, tools & techniques, and governance.
- Excellent understanding of, and approach to benefits realisation.
- Proven ability to manage risk and issues, including those that are strategic and politically sensitive, and of ensuring mitigation is in place.
- Ability to use 'best practice' in all aspects of IT service management.
Desirable
- Commercial acumen and writing of robust business justification documents.
- o Proven ability and experience of identifying goals and objectives, and motivating and leading others towards their achievement.
Personal Attributes
Essential
- Good interpersonal / communication skills and the ability to explain technical information to a non-technical audience.
- Ability to cope under pressure and meet challenging deadlines.
- A wide range of leadership styles suited to managing a diverse team.
Person Specification
Qualifications
Essential
- o Educated to master's degree level or equivalent experience (preferably in a Computing/IT or Health related discipline)
Desirable
- PRINCE2 Practitioner or equivalent evidence of experience.
- Software Testing qualification (e.g. ISTQB foundation).
- Service Management qualification (e.g. ITIL foundation).
- Risk Management qualification (e.g. M_o_R foundation).
Experience
Essential
- Experience of managing managers and multiple teams concurrently.
- Experience of delivering large scale ICT services in complex environments.
- Experience of developing, managing, and gaining approval for complex/high value business cases
- Experience of developing and maintaining communication with a wide range of people on complex matters, issues, and ideas and/or in complex situations, using the most appropriate means.
- Experience of overseeing the development of IT Service Level Agreements, ensuring that all users have been consulted and specific requirements taken into account.
Desirable
- NHS Experience
- Experience of operating and delivering large scale complex ICT services/change in a public sector environment.
- o Experience of providing and managing a central document management repository.
- Experience of working in an environment with a recognised ISMS accreditation (e.g., ISO:27001).
Skills
Essential
- Significant specialist knowledge of IT service management practices, tools & techniques, and governance.
- Excellent understanding of, and approach to benefits realisation.
- Proven ability to manage risk and issues, including those that are strategic and politically sensitive, and of ensuring mitigation is in place.
- Ability to use 'best practice' in all aspects of IT service management.
Desirable
- Commercial acumen and writing of robust business justification documents.
- o Proven ability and experience of identifying goals and objectives, and motivating and leading others towards their achievement.
Personal Attributes
Essential
- Good interpersonal / communication skills and the ability to explain technical information to a non-technical audience.
- Ability to cope under pressure and meet challenging deadlines.
- A wide range of leadership styles suited to managing a diverse team.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
