Call Handler

Job summary

Call Handler Transfer of Care Hub

37.5 hours per week

We are looking for a motivated and organised Service Liaison Assistant to join our busy Transfer of Care Hub to cover maternity leave

As the first point of contact, you will handle incoming calls, manage referrals, and ensure accurate information is recorded to support safe and timely transfers of care. You will work closely with clinical teams, community services, and external partners in a fast-paced environment where attention to detail and excellent communication skills are essential.

This is an exciting opportunity for someone with strong customer service or administrative experience, ideally within a healthcare setting, who thrives under pressure and is passionate about delivering high-quality support.

If you are a team player with a professional telephone manner and a commitment to improving patient flow and experience, we would love to hear from you.

Main duties of the job

To update patient records in line with data protection guidelines while handling a high volume of calls and email referrals from patients, relatives, and healthcare professionals. Your role will involve screening enquiries, gathering key information, and directing staff/stakeholders an patients to the appropriate services. You will process and prioritise referrals, ensure patients are eligible for services, and coordinate communication between patients, GPs, and community teams.

You also work to service level agreements, support hospital discharge coordination (including transport), monitor systems such as health alert portals, and respond promptly to urgent issues. In addition, you will contribute to team effectiveness by training new staff, participating in meetings, and maintaining strong working relationships, all while managing exposure to sensitive and sometimes distressing situations.

About us

The Rotherham NHS Foundation Trust (TRFT) is a combined acute and community Trust serving our local population of around 270,000 people. Our vision is to always act the right way and be proud to provide exceptional healthcare to the communities of Rotherham

As a Trust we are on a journey to excellence and our people and culture are at the heart of everything we do for patients. In the latest NHS Staff Survey, we are the second most improved Trust in England for would you recommend the Trust as a place to work?, and were one of the most improved for staff engagement overall

But don't just take our word for it each year hundreds of colleagues receive nominations for our Excellence and Proud awards, showcasing our brilliant people and recognising their achievements. Our people make a difference to the lives of patients every day and we are proud of the improvements we are making

All of our colleagues are key to our journey, and we are continuing to improve our services by upholding the Trusts values of Ambitious, Caring and Together. If you are passionate about making a difference, then please apply to join us on our journey to excellence

Certificates of Sponsorship

For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link below to check your eligibility. Check if you need a UK visa - GOV.UK (www.gov.uk) band 2 and some band 3 roles are not eligible for sponsorship.

Employer details

Employer name

The Rotherham NHS Foundation Trust

Address

Woodside Building

Moorgate Road

Rotherham

S60 2TY

Employer's website

https://www.therotherhamft.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

The Rotherham NHS Foundation Trust

Address

Woodside Building

Moorgate Road

Rotherham

S60 2TY

Employer's website

https://www.therotherhamft.nhs.uk/ (Opens in a new tab)

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