Receptionist

Job summary

37.5hrs per week over 4 days An exciting opportunity has arisen to join our small & friendly team at Rotherham NHS Foundation Trust. We are looking for an enthusiastic and motivated individual with excellent interpersonal skills to work as a Receptionist for the Cardiac Physiology Service. The service is based across the Cardiology Suite and the Cardiac Device Suite on A Level at Rotherham NHS Foundation Trust. You will be an integral member of the Cardiac Physiology team, working autonomously within the reception areas and providing admin support to the Cardiac Physiologists. Candidates should have experience working in a clerical role, possess a professional attitude and be able to work flexibly in a busy environment. You will ideally have experience of working in a hospital reception environment and be familiar with admin processes and practices. You will be required to work as part of a team as well as being able to use your initiative and prioritise your workload to meet deadlines. Good computer skills and qualifications to NVQ Level 2/ RSA2/OCR2 are expected. We are committed to providing a high quality service and encourage personal professional development and further training. We welcome informal visits to the department prior to interview. To arrange a visit or for further information, please contact Melvina Barsby, Non-Invasive Cardiology Lead, Melvina.barsby@nhs.net, 01709 424575.

Main duties of the job

Key Result Areas and Responsibilities: For full details see Job Description

Greet patients attending the department in a professional, friendly and sensitive manner.

Perform general reception duties, book patients in for appointments, Verify patient ID and input data into the electronic database.

Deal with general enquiries, including relaying difficult information relating to waiting times.

Ensure good communications by passing on relevant information to appropriate team members within the department.

Ensure that patient confidentiality is adhered to at all times.

Be professional and show courtesy and sensitivity at all times, Ensure quality standards are maintained.

Be flexible to the needs of the department to ensure reception cover.

Meet departmental KPI's.

Retrieve and process referrals via the departmental electronic systems.

Communicate appointment information to patients and carers, maintaining patient confidentiality.

Assist in creating an environment which is patient focussed, and maintains dignity and privacy.

Receive and action enquiries (verbal and written), promptly and efficiently from a wide range of people, including consultants, senior managers, clinical staff, patients, and external organisations. Uses judgement and analysis to resolve any problems within the parameters of the role, referring complex queries to senior staff, as appropriate.

Organise inpatient appointments arranging porters & liaising with ward staff as necessary.

About us

The Rotherham NHS Foundation Trust (TRFT) is a combined acute and community Trust serving our local population of around 270,000 people. Our vision is to always act the right way and be proud to provide exceptional healthcare to the communities of Rotherham

As a Trust we are on a journey to excellence and our people and culture are at the heart of everything we do for patients. In the latest NHS Staff Survey, we are the second most improved Trust in England for would you recommend the Trust as a place to work?, and were one of the most improved for staff engagement overall

But don't just take our word for it each year hundreds of colleagues receive nominations for our Excellence and Proud awards, showcasing our brilliant people and recognising their achievements. Our people make a difference to the lives of patients every day and we are proud of the improvements we are making

All of our colleagues are key to our journey, and we are continuing to improve our services by upholding the Trusts values of Ambitious, Caring and Together. If you are passionate about making a difference, then please apply to join us on our journey to excellence

Certificates of Sponsorship

For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link below to check your eligibility. Check if you need a UK visa - GOV.UK (www.gov.uk) band 2 and band 3 roles are no longer eligible for sponsorship.

Employer details

Employer name

The Rotherham NHS Foundation Trust

Address

The Rotherham Nhs Foundation Trust

Moorgate Road

Rotherham

South Yorkshire

S60 2UD

Employer's website

https://www.therotherhamft.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

The Rotherham NHS Foundation Trust

Address

The Rotherham Nhs Foundation Trust

Moorgate Road

Rotherham

South Yorkshire

S60 2UD

Employer's website

https://www.therotherhamft.nhs.uk/ (Opens in a new tab)

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