Clerical Assistant

Job summary

We are looking for a Clerical Assistant to join our friendly team on a full time basis.

Shifts to be covered range from 6.50am to 7pm over 5 days

Main duties of the job

• To receive patients/visitors to the departments in a tactful, pleasant and understanding manner ensuring a professional Reception service is provided, answering the telephone, taking messages, and directing calls to the appropriate person.
• Ensure that you provide close co-operation when dealing with colleagues, patients/visitors, members of the multi-disciplinary team and outside agencies.
• To escalate any queries relating to data inputting to ensure accuracy and consistency of information.
• To receive and action telephone enquiries from wards, patients, General Practitioners and hospital colleagues.. Arrange Pre-operative assessments within local Trust targets and any follow ups as instructed by senior staff.
• To check emails on arrival and regularly throughout the day and act on information received To deal effectively with personal, email and telephone enquiries, using a range of verbal and non-verbal communication tools e.g. tact, diplomacy, and reassurance.
• To ring patients 24 hours prior to their admission date and relay any concerns or changes through to the appropriate nursing team of scheduling teams.
• To undertake administration duties for patients on an elective admission pathway from Pre-operative assessment through from referral, pre-op assessment through to admission and discharge.
• To provide administration for patients attending various clinics within Theatre Admissions Unit.

About us

The Rotherham NHS Foundation Trust (TRFT) is a combined acute and community Trust serving our local population of around 270,000 people. Our vision is to always act the right way and be proud to provide exceptional healthcare to the communities of Rotherham

As a Trust we are on a journey to excellence and our people and culture are at the heart of everything we do for patients. In the latest NHS Staff Survey, we are the second most improved Trust in England for would you recommend the Trust as a place to work?, and were one of the most improved for staff engagement overall

But don't just take our word for it each year hundreds of colleagues receive nominations for our Excellence and Proud awards, showcasing our brilliant people and recognising their achievements. Our people make a difference to the lives of patients every day and we are proud of the improvements we are making

All of our colleagues are key to our journey, and we are continuing to improve our services by upholding the Trusts values of Ambitious, Caring and Together. If you are passionate about making a difference, then please apply to join us on our journey to excellence

Certificates of Sponsorship

For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link below to check your eligibility. Check if you need a UK visa - GOV.UK (www.gov.uk) band 2 and band 3 roles are no longer eligible for sponsorship.

Employer details

Employer name

The Rotherham NHS Foundation Trust

Address

The Rotherham Nhs Foundation Trust

Moorgate Road

Rotherham

South Yorkshire

S60 2UD

Employer's website

https://www.therotherhamft.nhs.uk/ (Opens in a new tab)

---

Employer details

Employer name

The Rotherham NHS Foundation Trust

Address

The Rotherham Nhs Foundation Trust

Moorgate Road

Rotherham

South Yorkshire

S60 2UD

Employer's website

https://www.therotherhamft.nhs.uk/ (Opens in a new tab)

---