The Rotherham NHS Foundation Trust

Supporter Care & Admin Assistant

The closing date is 02 November 2025

Job summary

Join our vibrant Charity Team as a Supporter Care & Administration Officer and play a pivotal role in strengthening relationships with our donors, volunteers, and community partners. Based primarily at our Charity Hub, you will act as the charitys CRM specialist, ensuring supporter data is accurate, up-to-date, and GDPR-compliant, while delivering exceptional donor care. This varied role combines administrative excellence, financial accuracy, and fundraising support. You will process and acknowledge donations, manage internal NHS funding requests, and contribute to the planning and delivery of fundraising events. Your work will directly enhance hospital and community services, ensuring supporters feel valued and connected to our mission. This role is for 15 hours per week and requires flexibility to occasionally work off site to support events. Strong interpersonal skills, attention to detail, and a proactive approach are essential. If you are passionate about making a tangible difference, enjoy engaging with a wide range of stakeholders, and thrive in a dynamic environment, this is the role for you.

Main duties of the job

As a Supporter Care & Administration Officer, you will be at the heart of our fundraising and supporter engagement activities. Youll provide exceptional donor care, ensuring every supporter feels valued and connected to our mission. Acting as our CRM specialist, youll manage, maintain, and report on supporter data, helping the charity make informed decisions and deliver impactful projects.You will handle a variety of tasks, from processing donations and NHS funding requests to supporting the delivery of fundraising events. Accuracy, attention to detail, and a proactive approach are key, as your work ensures financial and administrative processes run smoothly and compliantly.This role offers variety, collaboration, and the opportunity to make a real difference to patients, staff, and the wider community. If you enjoy working in a dynamic environment, engaging with a range of people, and contributing to meaningful charitable work, you will thrive in this position. Flexibility to support events will allow you to broaden your impact and experience.

About us

The Rotherham NHS Foundation Trust (TRFT) is a combined acute and community Trust serving our local population of around 270,000 people. Our vision is to always act the right way and be proud to provide exceptional healthcare to the communities of Rotherham

As a Trust we are on a journey to excellence and our people and culture are at the heart of everything we do for patients. In the latest NHS Staff Survey, we are the second most improved Trust in England for would you recommend the Trust as a place to work?, and were one of the most improved for staff engagement overall

But don't just take our word for it each year hundreds of colleagues receive nominations for our Excellence and Proud awards, showcasing our brilliant people and recognising their achievements. Our people make a difference to the lives of patients every day and we are proud of the improvements we are making

All of our colleagues are key to our journey, and we are continuing to improve our services by upholding the Trusts values of Ambitious, Caring and Together. If you are passionate about making a difference, then please apply to join us on our journey to excellence

Certificates of Sponsorship

For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link below to check your eligibility. Check if you need a UK visa - GOV.UK (www.gov.uk) band 2 and band 3 roles are no longer eligible for sponsorship.

Date posted

07 October 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year per annum, pro rata

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

C9165-25-09-046

Job locations

The Rotherham Nhs Foundation Trust

Moorgate Road

Rotherham

South Yorkshire

S60 2UD

Job description

Job responsibilities

Please see attached the job description and person specification for the full details about the role and the responsibilities.

Job description

Job responsibilities

Please see attached the job description and person specification for the full details about the role and the responsibilities.

Person Specification

Qualifications

Essential

Good level of literacy, numeracy and general education
Minimum of GCSEs (or equivalent) in English and Maths Grade C/4 or above
NVQ Level 3 in Business Administration, Customer Service, or a related field OR equivalent level of qualification or significant experience in a similar role
Proficient in Microsoft Office Suite, particularly Excel, Word, and Outlook.
Experience with CRM systems and databases, (preferably Beacon or equivalent charity/healthcare setting.
Training in GDPR, data protection, or information governance

Experience

Essential

Demonstrable experience in a supporter care, donor stewardship, or customer service
Experience in charity administration including data entry, record keeping, correspondence
Experience processing and reconciling financial transactions, including online donations and credit/debit card payments
Experience of liaising with Finance teams to ensure accurate tracking and reporting of income
Experience of policy or process development to improve administration or supporter care
Event administration and supporter/volunteer coordination experience

Desirable

Experience of working in a fundraising or NHS charity environment

knowledge

Essential

Understanding of fundraising principles, donor journeys, and supporter engagement strategies
Strong IT skills, including proficiency in Microsoft office (Word, Excel, Outlook). A working knowledge of PowerPoint and Publisher
Knowledge of GDPR and handling confidential/sensitive information with discretion
Competence in generating supporter and income reports from a CRM

Desirable

Knowledge of Gift Aid and making claims

Experience

Essential

Demonstrable experience in a supporter care, donor stewardship, or customer service
Experience in charity administration including data entry, record keeping, correspondence
Experience processing and reconciling financial transactions, including online donations and credit/debit card payments
Experience of liaising with Finance teams to ensure accurate tracking and reporting of income
Experience of policy or process development to improve administration or supporter care

Desirable

Experience of working in a fundraising or NHS charity environment

Person Specification

Qualifications

Essential

Good level of literacy, numeracy and general education
Minimum of GCSEs (or equivalent) in English and Maths Grade C/4 or above
NVQ Level 3 in Business Administration, Customer Service, or a related field OR equivalent level of qualification or significant experience in a similar role
Proficient in Microsoft Office Suite, particularly Excel, Word, and Outlook.
Experience with CRM systems and databases, (preferably Beacon or equivalent charity/healthcare setting.
Training in GDPR, data protection, or information governance

Experience

Essential

Demonstrable experience in a supporter care, donor stewardship, or customer service
Experience in charity administration including data entry, record keeping, correspondence
Experience processing and reconciling financial transactions, including online donations and credit/debit card payments
Experience of liaising with Finance teams to ensure accurate tracking and reporting of income
Experience of policy or process development to improve administration or supporter care
Event administration and supporter/volunteer coordination experience

Desirable

Experience of working in a fundraising or NHS charity environment

knowledge

Essential

Understanding of fundraising principles, donor journeys, and supporter engagement strategies
Strong IT skills, including proficiency in Microsoft office (Word, Excel, Outlook). A working knowledge of PowerPoint and Publisher
Knowledge of GDPR and handling confidential/sensitive information with discretion
Competence in generating supporter and income reports from a CRM

Desirable

Knowledge of Gift Aid and making claims

Experience

Essential

Demonstrable experience in a supporter care, donor stewardship, or customer service
Experience in charity administration including data entry, record keeping, correspondence
Experience processing and reconciling financial transactions, including online donations and credit/debit card payments
Experience of liaising with Finance teams to ensure accurate tracking and reporting of income
Experience of policy or process development to improve administration or supporter care

Desirable

Experience of working in a fundraising or NHS charity environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.