Cancer Support Worker

Job summary

37.5 hours per week

12 months fixed term contract

The Macmillan Information and Support Service Cancer Support Worker will provide personalised information and support about cancer and cancer services, to enable people to navigate the health and social care system and to make choices that are best for their health and life. They will provide information and support within their competencies and refer on to appropriate services where the needs of the patient are more complex. They will support the MCISS manager where required in supporting and guiding volunteers and support the provision of a high quality MCISS.

The post holder will:

• Meet with users of the service to support access to high quality information and support in relation to cancer. This will include assessment of service users information and support needs, provision of verbal and written information, supportive listening, personalised care plan development and signposting to available services.
• Be required to help co-ordinate and support volunteers within the service.
• Manage own workload with the varying demands of the service
• To contribute to the delivery and development of a Trust wide patient service providing cover for the Macmillan Information and Support Service Manager (with appropriate supervision and support) during periods of annual leave and absence
• Support the day to day running of the service.

Main duties of the job

• Coordinate care by assessing the needs of the individuals attending/contacting the service and identify the required level of intervention.
• To provide general information and support about cancer and cancer services, to enable people to navigate the health and social care system and make choices that are best for their cancer and their life. A key aspect of the role will involve daily and direct (e.g face to face and telephone) communication with patients, relatives, carers and other health and social care professionals. The information required is sensitive due to the nature of cancer. Communication in this context requires a high degree of empathy, understanding, diplomacy, honesty and integrity.
• Triage incoming calls, using a risk assessment framework and initiate appropriate response according to protocols and individual pathways, using good communication skills, basic clinical awareness and appropriate tools and procedures, liaising as appropriate when non routine and refer complex decisions to the appropriate team for assessment and review
• Provide basic telephone advice and refer on or sign-post to other sources of support
• Demonstrate the ability to recognise and respond appropriately when faced with a sudden deterioration alerting the appropriate team or enabling rapid response as appropriate
• Support information delivery, this may include signposting to appropriate needs related information.
• Guide people through the use of self-assessment resources

About us

The Rotherham NHS Foundation Trust (TRFT) is a combined acute and community Trust serving our local population of around 270,000 people. Our vision is to always act the right way and be proud to provide exceptional healthcare to the communities of Rotherham

As a Trust we are on a journey to excellence and our people and culture are at the heart of everything we do for patients. In the latest NHS Staff Survey, we are the second most improved Trust in England for would you recommend the Trust as a place to work?, and were one of the most improved for staff engagement overall

But don't just take our word for it each year hundreds of colleagues receive nominations for our Excellence and Proud awards, showcasing our brilliant people and recognising their achievements. Our people make a difference to the lives of patients every day and we are proud of the improvements we are making

All of our colleagues are key to our journey, and we are continuing to improve our services by upholding the Trusts values of Ambitious, Caring and Together. If you are passionate about making a difference, then please apply to join us on our journey to excellence

Certificates of Sponsorship

For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link below to check your eligibility. Check if you need a UK visa - GOV.UK (www.gov.uk) band 2 and band 3 roles are no longer eligible for sponsorship.

Employer details

Employer name

The Rotherham NHS Foundation Trust

Address

The Rotherham Nhs Foundation Trust

Moorgate Road

Rotherham

South Yorkshire

S60 2UD

Employer's website

https://www.therotherhamft.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

The Rotherham NHS Foundation Trust

Address

The Rotherham Nhs Foundation Trust

Moorgate Road

Rotherham

South Yorkshire

S60 2UD

Employer's website

https://www.therotherhamft.nhs.uk/ (Opens in a new tab)

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