Contact Centre Booking Clerk

Job summary

18 Month fixed term contract

37.5 Hours per week

If you are a motivated individual, who wishes to be part of a team that supports the Trust in the day to day delivery of excellent patient care, you may wish to apply for the post of Booking Clerk.

The post will be located in the Contact Centre at Woodside. The post holders main duties are to be responsible for the provision of an efficient and comprehensive referral management and outpatient booking service to patients, ensuring a high level of customer care and maintaining confidentiality at all times.

For further information and informal discussion please contact:

Emma Buffam Contact Centre Operations Support Manager 01709 425368

Main duties of the job

- Use of PC Provide an accurate, efficient and quality booking service for TRFT Consultants and Specialities with regard to the processing of appointment referrals in accordance with Trust and Government targets and current practices and procedures

- Processing referrals onto the Patient Administration System (Meditech/Systm1) with specific attention to the data items required for commissioning purposes and data quality

- Respond to all enquiries and contact with members of the public and staff of all disciplines with tact, sensitivity and confidentiality at all times

- Deal with general enquiries and providing information such as figures and waiting time information

- Participate in the modernisation of systems and implement new ways of working, adhering to and changing systems in accordance with new and existing Government and Trust targets, policies and procedures

- Regular review of own systems and working practice and put forward proposals for changes to working practice and procedures.

About us

The Rotherham NHS Foundation Trust (TRFT) is a combined acute and community Trust serving our local population of around 270,000 people. Our vision is to always act the right way and be proud to provide exceptional healthcare to the communities of Rotherham

As a Trust we are on a journey to excellence and our people and culture are at the heart of everything we do for patients. In the latest NHS Staff Survey, we are the second most improved Trust in England for would you recommend the Trust as a place to work?, and were one of the most improved for staff engagement overall

But dont just take our word for it each year hundreds of colleagues receive nominations for our Excellence and Proud awards, showcasing our brilliant people and recognising their achievements. Our people make a difference to the lives of patients every day and we are proud of the improvements we are making

All of our colleagues are key to our journey, and we are continuing to improve our services by upholding the Trusts values of Ambitious, Caring and Together. If you are passionate about making a difference, then please apply to join us on our journey to excellence

Certificates of Sponsorship

For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link below to check your eligibility. Check if you need a UK visa - GOV.UK (www.gov.uk) band 2 roles are no longer eligible for sponsorship

From the 09 April 2025 we cannot sponsor band 3 entry level roles

Employer details

Employer name

The Rotherham NHS Foundation Trust

Address

Woodside Building

Moorgate Road

Rotherham

S60 2TY

Employer's website

https://www.therotherhamft.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

The Rotherham NHS Foundation Trust

Address

Woodside Building

Moorgate Road

Rotherham

S60 2TY

Employer's website

https://www.therotherhamft.nhs.uk/ (Opens in a new tab)

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