The Rotherham NHS Foundation Trust

Facilities - Portering Co-ordinator

The closing date is 29 May 2025

Job summary

Permanent, full time position

To provide professional and effective portering services tailored to meet the needs of The Rotherham NHS Foundation Trust and our patients ensuring compliance with legislation and regulations surrounding service provision.

To provide day to day operational management to the Portering team, ensuring that service cover is maintained, staff are recruited and trained and that all legislation and operating procedures are adhered to.

You will ensure the resource and equipment is in place to deliver an efficient portering support service to the Trust and ensure that the portfolio of services, ad-hoc tasks and projects are planned, managed and delivered effectively within the allocated financial budget.

Main duties of the job

- To provide leadership and support to Supervisors to ensure the effective day-to-day delivery of Portering operational services.

- Monitor the Teletracking data for improvements and efficiencies.

- Organise additional staffing to meet service delivery and non routine tasks.

- Ensure there are workable rotas to deliver the appropriate service to the Trust.

- Plan staff annual leave allocation around the service delivery.

- Manage and deal with customer enquiries and complaints by adopting a professional and courteous approach at all times utilising key communication skills.

- To use all available methods of communication, including verbal, written and electronic to communicate with staff at all levels across the Trust as well as outside agencies and companies.

- To answer any queries, assist the team, the site management teams, wards and departments in resolving any issues as they arise.

- Responding positively to complaints and comments about the service, and ensure that all such communication is recorded in the correct format and file.

- Ensure work is carried out within the set budget.

- Attend any meetings arranged to represent the portering service.

About us

The Rotherham NHS Foundation Trust (TRFT) is a combined acute and community Trust serving our local population of around 270,000 people. Our vision is to always act the right way and be proud to provide exceptional healthcare to the communities of Rotherham

As a Trust we are on a journey to excellence and our people and culture are at the heart of everything we do for patients. In the latest NHS Staff Survey, we are the second most improved Trust in England for would you recommend the Trust as a place to work?, and were one of the most improved for staff engagement overall

But dont just take our word for it each year hundreds of colleagues receive nominations for our Excellence and Proud awards, showcasing our brilliant people and recognising their achievements. Our people make a difference to the lives of patients every day and we are proud of the improvements we are making

All of our colleagues are key to our journey, and we are continuing to improve our services by upholding the Trusts values of Ambitious, Caring and Together. If you are passionate about making a difference, then please apply to join us on our journey to excellence

Certificates of Sponsorship

For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link below to check your eligibility. Check if you need a UK visa - GOV.UK (www.gov.uk) band 2 roles are no longer eligible for sponsorship

From the 09 April 2025 we cannot sponsor band 3 entry level roles

Date posted

20 May 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year Pro rata, per annum

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9165-25-04-036

Job locations

The Rotherham Nhs Foundation Trust

Moorgate Road

Rotherham

South Yorkshire

S602UD

Job description

Job responsibilities

Please see attached the job description and person specification for the full details about the role and the responsibilities.

Job description

Job responsibilities

Please see attached the job description and person specification for the full details about the role and the responsibilities.

Person Specification

Qualifications

Essential

ILM 3 or 4, Recognised Facilities Qualification or relevant experience.
GCSE Grade A-C in Maths and English or equivalent.
Experience of working with computer systems to include Microsoft Office and the use of IT packages and web based systems. To have used computerised audit systems and hand held technology in a working environment.
International Certification of Digital Literacy (ICDL) or equivalent to a GCSE in IT (A* - C / 4-9) for the Level 2 Core certificate.

Desirable

Risk Management Training
First Aid Training

Experience

Desirable

Previous experience in an NHS Organisation.

Knowledge

Essential

Good knowledge and understanding of Health & Safety Regulations and a knowledge of risk management.
Understanding of Data Protection.
Experience of Performance Management including delivering appraisals, training and development.
Experience of dealing with challenging behaviour.
Ability to effectively performance manage staff.
High standards of integrity and discretion

Desirable

Experience of managing an operational service on a day to day basis.
Previous experience of working in a support services function.

Person Specification

Qualifications

Essential

ILM 3 or 4, Recognised Facilities Qualification or relevant experience.
GCSE Grade A-C in Maths and English or equivalent.
Experience of working with computer systems to include Microsoft Office and the use of IT packages and web based systems. To have used computerised audit systems and hand held technology in a working environment.
International Certification of Digital Literacy (ICDL) or equivalent to a GCSE in IT (A* - C / 4-9) for the Level 2 Core certificate.

Desirable

Risk Management Training
First Aid Training

Experience

Desirable

Previous experience in an NHS Organisation.

Knowledge

Essential

Good knowledge and understanding of Health & Safety Regulations and a knowledge of risk management.
Understanding of Data Protection.
Experience of Performance Management including delivering appraisals, training and development.
Experience of dealing with challenging behaviour.
Ability to effectively performance manage staff.
High standards of integrity and discretion

Desirable

Experience of managing an operational service on a day to day basis.
Previous experience of working in a support services function.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.