Clinic Receptionist

Job summary

We are looking for an enthusiastic, reliable, and compassionate individual to join our Reception team in Orthoptics and Optometry service. This busy outpatient setting requires a receptionist who can provide a high standard of front-of-house service, ensuring patients are welcomed, supported, and processed efficiently during their clinic visits.

You will be the first point of contact for patients, carers, and clinicians, playing a vital role in the smooth running of our outpatient clinics. The role demands excellent communication skills, attention to detail, and the ability to remain calm under pressure.

The department provides services Monday to Saturday and there will be a rotation to evening and weekend working.

Main duties of the job

In addition to the below summary, you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.

You will be the first point of contact for patients, carers, and clinicians, playing a vital role in the smooth running of our outpatient clinics. The role demands excellent communication skills, attention to detail, and the ability to remain calm under pressure.

Ensure patient records and clinic lists are up to date and available for clinical staff.

Handle telephone You will be the first point of contact for patients, carers, and clinicians, playing a vital role in the smooth running of our outpatient clinics. The role demands excellent communication skills, attention to detail, and the ability to remain calm under pressure.

Handle queries in a courteous and timely manner, signposting as necessary.

Liaise with a range of clinical and administrative colleagues to support smooth clinic operations.

Maintain confidentiality at all times and comply with Trust policies including data protection and infection control.

Support patients with additional needs in accessing the service appropriately.

About us

With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.